Tried to email about a late check-in a day before the arrival, never received a message back.
Then tried to call about a late check in after landing at the airport, but the phone number didn't work.
A representative from the car rental company tried to call as well and had the same result.
When we arrived at the location, there was no one there to check us in, and no private parking as was advertised.
We ended up going to another hotel and were immediately checked in.
Online, this location is listed as a retirement community, and not as a hotel.
Overall, the experience was very confusing and awful. I hope they can figure it out.
Very disappointing.