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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
3.5-star hotel with 1 outdoor pools, connected to a shopping center

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Outdoor pool, pool umbrellas, sun loungers
Property video
Lobby
Daily buffet breakfast for a fee
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Juan Santamaría Park
    ‪16 min walk‬
  • Place, Alajuela Cathedral
    ‪3 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(34 reviews)
  • City view
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.2 out of 10
Good
(9 reviews)
  • Mountain view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • City view
  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(36 reviews)
  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.8 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(21 reviews)
  • City view
  • 544 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 544 sq ft
  • Sleeps 2
  • 1 King Bed

2 Double Beds

  • Sleeps 4

Queen Room with Mountain View

  • Sleeps 2

2 Double Beds Mountain View

  • Sleeps 4

One Bedroom Suite King With Sofabed

  • Sleeps 4

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mountain View And Roll-in Shower-Mobility Accessible

  • Sleeps 2

Queen Room

  • Sleeps 2

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Fairfield by Marriott San Jose Airport Alajuela

Rio Segundo
  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 1,206 reviews
$112 nightly
The price is $127
May 2 - May 3
Total with taxes and fees
Fairfield by Marriott San Jose Airport Alajuela

About the neighborhood

Alajuela

Close to airport.Stay at this Alajuela hotel and you'll be within half a mile (1 km) of City Mall and 2 miles (3 km) of Juan Santamaría Park. Alajuela Cathedral and Central Market Alajuela are also within 2 miles (3 km).

What's nearby

  • City Mall - 1 min walk - 0.1 miles
  • Plaza Real Alajuela - 14 min walk - 0.8 miles
  • Juan Santamaría Park - 16 min walk - 0.9 miles
  • Central Park - 19 min walk - 1.0 mile
  • Alajuela Cathedral - 3 min drive - 1.1 miles

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Chili’s Grill & Bar - ‬1 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Subway City Mall - ‬2 min walk
  • ‪Rosti - ‬8 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star hotel with 1 outdoor pools, connected to a shopping center
Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

6 meeting rooms and coworking spaces are available. Event space at this hotel measures 2054 square feet (191 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 2054 sq ft of conference space
  • 191 sq m of conference space
  • Built in 2023
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

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Hampton by Hilton San Jose Airport
Cacique
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, 2,477 reviews
$141 nightly
The price is $159
May 2 - May 3
Total with taxes and fees
Hampton by Hilton San Jose Airport

Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lbs per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash, mobile payments, Apple Pay, and PayPal.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 99286738

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

How close is Hilton Garden Inn San Jose Airport City Mall to the airport?

Hilton Garden Inn San Jose Airport City Mall is 2 mi (10-min drive) away from the Juan Santamaria Intl. Airport (SJO) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of Apr 17, 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on May 15, 2026 start from $147, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Garden Inn San Jose Airport City Mall have an airport shuttle?

Hilton Garden Inn San Jose Airport City Mall offers a free airport shuttle, available from 4:00 AM to 1:00 AM at scheduled times.

Does Hilton Garden Inn San Jose Airport City Mall offer free breakfast?

Free breakfast isn’t offered at Hilton Garden Inn San Jose Airport City Mall, but buffet breakfast is offered for a fee of between USD 20 and 25 for adults, USD 10 and 15 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Hilton Garden Inn San Jose Airport City Mall?

No, there is no casino at this hotel, but Casino Fiesta (22-min drive) is nearby.

What time is check-in at Hilton Garden Inn San Jose Airport City Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hilton Garden Inn San Jose Airport City Mall?

This hotel offers free self parking.

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Hilton Garden Inn San Jose Airport City Mall features an outdoor pool.

Does Hilton Garden Inn San Jose Airport City Mall have a restaurant?

Yes, there is a restaurant on site.

Does Hilton Garden Inn San Jose Airport City Mall have a spa?

There are no spa services available at this hotel.

How close is Hilton Garden Inn San Jose Airport City Mall to downtown Alajuela?

Hilton Garden Inn San Jose Airport City Mall is 0.8 mi away from Alajuela.

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1201 out of 1736 reviews
Rating 8 - Good. 278 out of 1736 reviews
Rating 6 - Okay. 128 out of 1736 reviews
Rating 4 - Poor. 71 out of 1736 reviews
Rating 2 - Terrible. 58 out of 1736 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

DAVID, Phoenix

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice. Airport shuttle worked great both ways.
Stayed 1 night in Feb 2026

8/10 Good

Larry

Stayed 1 night in Feb 2026

10/10 Excellent

Kevin, OLIVE BRANCH

Stayed 1 night in Jan 2026

6/10 Okay

Matthew

Stayed 1 night in Jan 2026

4/10 Poor

Sylvia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Got the wrong room twice. Was an ok hotel but nut up to the Hilton rep.
Stayed 1 night in Jan 2026

10/10 Excellent

Guillermo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great all around and the fact that the airport is around the corner is a plus. Besides lots of dinning options
Stayed 1 night in Jan 2026

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic hotel with casino and restaurant next door
Stayed 1 night in Jan 2026

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
It’s a nice clean convenience hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

Kiah

Stayed 1 night in Jan 2026

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't use the pool. The staff was friendly. Breakfast was just okay
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great service, clean, convenient, very easy to access the airport.
Stayed 1 night in Dec 2025

10/10 Excellent

Noah

Stayed 1 night in Jan 2026

10/10 Excellent

T Ray

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great service.
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Staff were excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Marcy

Liked: Cleanliness, amenities, property conditions & facilities
Easy and efficient check in and check out. Staff at restaurant very friendly and delicious hamburger!
Stayed 1 night in Jan 2026

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly service at check in, in restaurant, and check out with shuttle service. Meal was amazing and very cost effective. Servers worked so well together. Luis was prompt, professional and offered excellent service. Room was clean and beds comfortable. Would not hesitate to go back.
Stayed 1 night in Jan 2026

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and the staff were incredibly kind and professional, they alone made my stay wonderful! The only complaint is the noise of construction but I fortunately travel with ear plugs. I’d definitely recommend this hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Don

Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 1 night in Dec 2025

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Staff & service, amenities
There was no soap or shampoo in shower - luckily I had travel size. When I told the front desk, they just said "I will let them know". There is no free breakfast, no zero beer at bar and no place to get any good snack type foods.
Stayed 1 night in Dec 2025

10/10 Excellent

Neolani

Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay! We only stayed one night but will for sure use this location again in the future
Stayed 1 night in Jan 2026

8/10 Good

James

Stayed 2 nights in Dec 2025

10/10 Excellent

Lonnie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was very accommodating to put all three of our rooms on the same floor
Stayed 1 night in Jan 2026

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room étais super belle et surtout très propre chek in très rapide
Stayed 1 night in Jan 2026