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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
3.5-star hotel with 1 outdoor pools, connected to a shopping center

Choose dates to view prices

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Room, 2 Double Beds, Mountain View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Restaurant
Outdoor pool, pool umbrellas, sun loungers
Shopping mall

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    ‪1 min walk‬
  • Juan Santamaría Park
    ‪16 min walk‬
  • Alajuela Cathedral
    ‪18 min walk‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Mountain View

  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

  • 355.8 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mountain View

  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 678 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 344 sq ft
  • City view
  • Sleeps 2

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About the neighborhood

Alajuela

Close to airport.Stay at this Alajuela hotel and you'll be within half a mile (1 km) of City Mall and 2 miles (3 km) of Juan Santamaría Park. Alajuela Cathedral and Central Market Alajuela are also within 2 miles (3 km).

What's nearby

  • City Mall - 1 min walk - 0.1 miles
  • Juan Santamaría Park - 16 min walk - 0.9 miles
  • Alajuela Cathedral - 18 min walk - 1.0 mile
  • Ojo de Agua Spa Park - 7 min drive - 3.2 miles
  • Parque Viva - 12 min drive - 4.8 miles

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Tacontento - ‬11 min walk
  • ‪Juan Valdez Café - ‬2 min walk
  • ‪El Novillo Alegre - ‬12 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star hotel with 1 outdoor pools, connected to a shopping center
Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, 6 meeting rooms, and coworking spaces. Event space at this hotel measures 2054 square feet (191 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 2054 sq ft of conference space
  • 191 sq m of conference space
  • Built in 2023
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Languages

English, Portuguese, Spanish

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Hampton by Hilton San Jose Airport

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, 2,260 reviews
The price is $147
includes taxes & fees
$130 per night
May 11 - May 12
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Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lbs per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash, mobile payments, Apple Pay, and PayPal.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 99286738

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

How close is Hilton Garden Inn San Jose Airport City Mall to the airport?

Hilton Garden Inn San Jose Airport City Mall is 2 mi (10-min drive) away from the Juan Santamaria Intl. Airport (SJO) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of May 1, 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on May 27, 2025 start from $133.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Garden Inn San Jose Airport City Mall have an airport shuttle?

Hilton Garden Inn San Jose Airport City Mall offers a free airport shuttle, available from 4:00 AM to 1:00 AM at scheduled times.

Does Hilton Garden Inn San Jose Airport City Mall offer free breakfast?

Free breakfast isn’t offered at Hilton Garden Inn San Jose Airport City Mall, but buffet breakfast is offered for a fee of between USD 20 and 25 for adults, USD 10 and 15 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Hilton Garden Inn San Jose Airport City Mall?

No, there is no casino at this hotel, but Casino Fiesta (3-min drive) and Casino Fiesta Heredia (9-min drive) are nearby.

What time is check-in at Hilton Garden Inn San Jose Airport City Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hilton Garden Inn San Jose Airport City Mall?

This hotel offers free self parking.

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Hilton Garden Inn San Jose Airport City Mall features an outdoor pool.

Does Hilton Garden Inn San Jose Airport City Mall have a restaurant?

Yes, there is a restaurant on site.

Does Hilton Garden Inn San Jose Airport City Mall have a spa?

There are no spa services available at this hotel.

How close is Hilton Garden Inn San Jose Airport City Mall to downtown Alajuela?

Hilton Garden Inn San Jose Airport City Mall is 0.8 mi away from Alajuela.

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 748 out of 1104 reviews
Rating 8 - Good. 174 out of 1104 reviews
Rating 6 - Okay. 93 out of 1104 reviews
Rating 4 - Poor. 48 out of 1104 reviews
Rating 2 - Terrible. 41 out of 1104 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gisel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

thelma

Stayed 1 night in Feb 2025

6/10 Okay

thelma

Disliked: Amenities
I waited very long for the hotel shuttle to arrive. The room was very basic not worth the money.

10/10 Excellent

Deborah, REDONDO BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2025

10/10 Excellent

Ania

Stayed 1 night in Jan 2025

10/10 Excellent

Zonika

Liked: Cleanliness, staff & service, property conditions & facilities
Great place ! Close to many things
Stayed 4 nights in Jan 2025

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good spot for a night en route to Jaco.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Luann

Stayed 1 night in Jan 2025

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great experience at this hotel. My husband left his wallet in our Uber and the front desk staff jumped right in to help. They contacted the driver in Spanish as we know very little and his wallet was returned. They were so kind and patient as we were a little frazzled. I wish I could remember the names of the two young women that were working. Everything they did for us was beyond kind. The room itself was very spacious and clean. Beautiful bathroom. Room service was excellent. We had a middle of the night noise issue from a room next door that was taken care of quickly with a call to guest services. We were very impressed. Overall a great experience
Stayed 1 night in Jan 2025

4/10 Poor

Vonda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The walls are paper thin and we heard every word and groan from the couple in the next room. The noise from the road was loud and constant. we had no rest at all!it definitely was a disaster. To be such a nice facility-why not pay for sound proofing??? It was a true nightmare
Stayed 1 night in Jan 2025

8/10 Good

Rollin

Stayed 1 night in Jan 2025

10/10 Excellent

Rollin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable & close to SJ airport/ rooms facing highway are noisy
Stayed 1 night in Jan 2025

10/10 Excellent

David

Stayed 1 night in Nov 2024

10/10 Excellent

Mirna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, breakfast buffet was delicious Nice view from my room and the pool
Stayed 2 nights in Jan 2025

6/10 Okay

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Very Noisy, No Sleep

The hotel itself was nice, very clean and service was good. Plus the location by the City Mall was great in that you have plenty of restaurants to pick from. However, the hotel is located on a very busy road and window insulation for sound is very poor. So you could hear every motorcycle, truck or emergency vehicle that goes by. Probably the worst sleep I've every had at a hotel. Also, the bed was very hard.
Stayed 5 nights in Jan 2025

6/10 Okay

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities
You hear a lot of traffic noise while you are in your room.
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

melvin

Liked: Property conditions & facilities
Disliked: Staff & service
the noise is horrible, you can hear all the traffic by the hotel , the windows are NOT soundproof, very hard to sleep because of this continuum noise.
Stayed 1 night in Jan 2025

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The television didn't work

Stayed 1 night in Jan 2025

10/10 Excellent

David, Fruita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome stop for a day before or after flying into San Jose. The City Mall is beautiful and so is the hotel. The food options were great. The hotel restaurant is really good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Akeel

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Gwenlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was wonderful. Staff was mostly courteous. We stayed there mainly as convenience for airport not to visit San Jose. Hours of airport shuttle pick-up didn’t seem consistent.
Stayed 1 night in Jan 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Location and Great Hotel

We stay at this hotel everytime we come to Costa Rica. Always treated like family and the bar and restaurant are wonderful. Right beside a large shopping center and Casino. The hotel is spotless, the rooms are modern and comfortable…
Stayed 1 night in Jan 2025