2/10 Terrible
Jeanette
Traveled with family
Jun 20, 2025
Disliked: Amenities, property conditions & facilities
I cannot recommend this property due to significant security and maintenance issues that were inadequately addressed by the management. Upon arrival, the primary lock was malfunctioning, requiring forceful manual operation to open and failing to secure the premises throughout our stay. This critical security flaw was reported to the company on two separate occasions but was disregarded, leaving us vulnerable to potential theft, violence, and break-ins. The lack of attention to this issue demonstrates a concerning disregard for guest safety. Furthermore, several pieces of furniture were in disrepair, posing a safety hazard to occupants. These issues were also reported, yet no action was taken. The advertised washer and dryer were broken and excessively noisy during operation, rendering them unusable. Despite informing the company about the malfunctioning washing machine, there was no response or attempt to rectify the problem. The property's listing falsely advertises 'city views.' In reality, there are no views of the city from any part of the property. The photographs used in the advertisement appear to be stock images of downtown San Antonio and are misleading. The property is situated outside of the downtown area in a run-down neighborhood. The property's only positive attribute is it's convenient access to the highway and downtown area. However, this single advantage is far outweighed by the significant security concerns, maintenance issues, and misrepresentation.
Jeanette
Stayed 3 nights in Jun 2025