2/10 Terrible
Bruce, LOUISA
Traveled with partner
Jun 25, 2025
Disliked: Amenities
Age of Hotel is showing. Arrived to room late, and found rug to be soaking wet. Too late to do anything about it. Next morning we told them and they said you have 2 choices, we can suck up the water with a wet vac and run an industrial fan and it will take out all the water and rug will be dry. We decided to take that option based on their assurance it would be dry. Went out for the day, came back late and rug still wet and equipment still set up and on, smell was really noxious. Next day was wedding and we had been all unpacked and didn't have the time to pack up the room and switch because we had to get ready for the wedding. Next morning, rug still soaked told them the rug is still soaked, and the smell was making me sick, needed to change rooms. Had to wait in the lobby for them to have an available room, was about an hour. They said they were sorry, but that was about it. Maintenance brought us a bottle of champagne, but to us we do not drink champagne, so we felt they didn't care enough about the situation or how serious of a situation it was, and just gave us a different room without any sort of extra amenity, (bottle of champagne didn't begin to make up for it all) upgrade or discount for what we felt was a pretty serious issue. We always loved the Woodcliff, but will never stay there again.
Bruce
Stayed 5 nights in Jun 2025