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"Room was very clean | The staff were exceptionally friendly "

"Well, there are pros and cons for this place. The big pro is it’s literally just right on the beach. Great outdoor chairs, hammocks, loungers and picnic tables. The size of our 2 bedroom rental was good for our family of 5. Good water pressure and lots of hot water. Cons: the unit was very shabby, large cracks in floorboards in main bedroom and in bathroom. Chair in second bedroom outer layer was worn through. Unit was only superficially clean, floors were still dirty, found lots of old hair and dust/lint on the floor. Blinds on windows in living and dining room were broken and couldn’t be closed making it bright both at night, due to the lighted outdoor areas, which stayed lit all night and during the day. Dining table was sticky. It was quite chilly weather during our stay and yet we couldn’t get the AC to cool the place down and we had to close the windows because the guests below us were extremely loud and smoking pot (obviously not the fault of the establishment, but frustrating nonetheless) these guests were loud and smoking well past 11 PM. The property had grills and a firepit, neither of which we used, but we did try to use the beach chairs, but only 2 worked because the rest were rusty and broken. Plenty of beach toys. There was a washer and dryer in the unit, but if there was detergent provided we did not find it. Overall, the location is good, but we probably wouldn’t choose to stay here again due to the shabby, run-down state and lack of cleanliness. "

"The hotel was very dog friendly/accomodating.We loved being able to bring thr dogs on the beach.Our room was very nice and clean but the floors were very deeply scratched and the couch had a stain which i covered with a sheet. I showed photos at the desk to ensure our well trained dogs were not blamed.There was only one of two elevators working and it was also down a few times during our stay. we were constantly waiting to get on since it was small and slow with lots of workers and guests cramming into it. We received a free breakfast for the issue and that was awful on the 16th. The buffet items were barely warm, the bacon was burnt, the sausage patties were curled they were so overcooked and dried up, and the danish was stale. I was surprised the waitress actually made us use our vouchers for a breakfast we could not eat. The following 2 mornings i went down and the buffet was just fine! The same waitress agreed Monday the 16th was just a bad morning but still didnt offer any compensation. The free shuttle was wonderful! It takes you and picks you up within a 5 mile radius which is perfect for a ride to diwntown Melbourne for local shopping and eating. "

"This hotel is nice and much cleaner than most. Check-in is quick and easy. "

"Yes"

"The front desk woman Kristina is beyond kind, she was so helpful and made my stay worth every penny. The property is well maintained, extremely clean, conveniently located, has a full kitchen, and allows smoking outside thank god. "