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SureStay InnSuites Phoenix Hotel & Suites by Best Western

Property class: 2.5
Hotel perfectly located for exploring Camelback East

Choose dates to view prices

Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

A hotel room with a kitchenette, a bathroom with a shower curtain, and a remote control on a table.
A hotel room with two beds, a headboard, a lamp, and a window with curtains.
A small kitchen area with a countertop, a coffee maker, and a microwave.
A pool area with lounge chairs and a building in the background.
A compact living space with a kitchenette, a flat-screen TV, a microwave, and a patterned sofa.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Irene's Tap Room
    ‪10 min walk‬
  • Place, Arizona Canal
    ‪17 min walk‬
  • Place, Biltmore Fashion Park
    ‪8 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Room

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A Best Western InnSuites Phoenix Hotel & Suites sign with palm trees and a well-lit entrance.

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a TV, a microwave, a vanity with a mirror, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

A hotel room with a large bed, two bedside lamps, a nightstand, a bathroom visible through an open door, and a window with curtains.

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Phoenix

Camelback East stay.Your stay at this Camelback East hotel places you within 3 miles (5 km) of Phoenix Mountains Preserve and Wrigley Mansion. Arizona Biltmore Resort - Adobe Course and Arizona Biltmore Country Club are also within 3 miles (5 km).

What's nearby

  • Irene's Tap Room - 10 min walk - 0.6 miles
  • Arizona Canal - 17 min walk - 0.9 miles
  • Arizona Biltmore Country Club - 7 min drive - 3.8 miles
  • Biltmore Fashion Park - 8 min drive - 4.0 miles
  • Phoenix Zoo - 21 min drive - 15.9 miles

Getting around

  • Northern Ave / 19th Ave Station - 5 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 16 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Aunt Chiladas Squaw Peak - ‬16 min walk
  • ‪R.T. O'Sullivans Sports Bar & Grill - ‬10 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

Hotel perfectly located for exploring Camelback East
SureStay InnSuites Phoenix Hotel & Suites by Best Western offers its guests an outdoor pool, a hot tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A vending machine, multilingual staff, and concierge services are also featured at SureStay InnSuites Phoenix Hotel & Suites by Best Western. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 120 guestrooms or units
  • 2 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Car service
  • Concierge
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
SureStay InnSuites Phoenix Hotel & Suites by Best Western offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • Pets: USD 33.77 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Hotel Phoenix
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Best Western InnSuites Phoenix Hotel & Suites Hotel Phoenix

Frequently asked questions

How close is SureStay InnSuites Phoenix Hotel & Suites by Best Western to the airport?

SureStay InnSuites Phoenix Hotel & Suites by Best Western is 11.7 mi (16-min drive) away from the Phoenix Sky Harbor Intl. Airport (PHX) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

As of Oct 3, 2026, prices found for a 1-night stay for 2 adults at SureStay InnSuites Phoenix Hotel & Suites by Best Western on Oct 12, 2026 start from $79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have an airport shuttle?

Airport shuttle services are not available at SureStay InnSuites Phoenix Hotel & Suites by Best Western.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western offer free breakfast?

SureStay InnSuites Phoenix Hotel & Suites by Best Western does not offer free breakfast. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, there is no casino at this hotel, but Talking Stick Resort Casino (20-min drive) and Desert Diamond Casino - West Valley (21-min drive) are nearby.

What time is check-in at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-in start time: 4 PM; Check-in end time: 3:00 AM. Early check-in costs USD 30 (subject to availability).

Is there free parking at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

This hotel offers free self parking.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a pool?

SureStay InnSuites Phoenix Hotel & Suites by Best Western features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a spa?

There are no spa services available at this hotel.

How close is SureStay InnSuites Phoenix Hotel & Suites by Best Western to downtown Phoenix?

SureStay InnSuites Phoenix Hotel & Suites by Best Western is 7.5 mi away from Phoenix.

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 406 out of 1003 reviews
Rating 8 - Good. 234 out of 1003 reviews
Rating 6 - Okay. 190 out of 1003 reviews
Rating 4 - Poor. 100 out of 1003 reviews
Rating 2 - Terrible. 73 out of 1003 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful overnight stay…very pleasant and knowledgeable staff…good location I would stay here again
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay would return
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful 🙂
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, rooms well sized.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed several times. It is a good location for us. The rooms are clean, neat and fulfill what we need. Employees are friendly and helpful. We like staying there.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thank u! See u again
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean at arrival the front desk clerk was very friendly helpful.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean, staff very friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ample parking, comfortable bed and air conditioning was great
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"We had a wonderful stay at this property! The room was exceptionally clean, and the air conditioning kept everything perfectly cool and comfortable. The staff members were incredibly friendly and welcoming from the moment we arrived. Additionally, having easy, convenient parking made our trip completely stress-free. Highly recommended for any traveler!"
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The property was clean and the staff was friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, friendly staff
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable place to eat
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

It was a very comfy stay. Staff was awesome, room was very clean WiFi worked wonderful. Very peaceful.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities
The room is clean enough to sleep in for a night. The pool is not swimmable but the spa. don't expect too much for breakfast. they are out of coffee at 8am. They only serve toast, waffles, bagels, biscuits and cereals.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property covered in cigarettes and trash. Breakfast wrapped plastic bagel no cream cheese waffle machine broken. Everyone very friendly just dirty
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs. Breakfast - limited bland offerings
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, cozy room, friendly staff
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful here, it was clean and in a safe area, welcoming to pets with a little grass area, easy in and out and everyone was nice!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The only problem was the shower had no hot water. We had to take cold showers.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness
Room and staff were fine
Stayed 2 nights in Feb 2026

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