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"The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel."

"We stayed four days at Moulay. The property was clean and the staff were helpful. The breakfast was very good. Our room did not have a frig, ice was not easily available. We expect to manage our own cold drinks. One day the water did not work for any guest. The location was great. Eight minutes walk to square and five minutes walk to Place Mellah, a common meeting point and road. We would stay again "

"The bathroom was dirty and seemed not clean "

"It was cold outside "

"Wonderful characterful property with a wonderful style. Quality of service and food were outstanding. Within short good value taxi ride of the city whilst being an oasis of calm. Highly recommended"

"The staff were friendly and always ready to serve. The location was good, the hotel provides a complimentary shuttle to market, however I found the drop off and pickup location not to be ideal. The hotel also offers a free pickup from the airport but doesn’t provide a free drop off to the airport, thought this is odd! Overall this hotel provided me with a good experience! "