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Holiday Inn Express & Suites Ottawa East - Orleans by IHG

2.5 star property
Ottawa hotel in Orleans area

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Photo gallery for Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Exterior
Suite, 2 Queen Beds (Additional Living Area) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Room (Specialty) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Free daily buffet breakfast
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Pet friendly

Explore the area

View in a map
500 Brisebois Crescent, Ottawa, Ontario, Ottawa, ON, K1E0A6
  • Place D'Orleans Shopping Center
    ‪3 min walk‬
  • Petrie Island Park
  • University of Ottawa
    ‪13 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(17 reviews)
  • 500 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Additional Living Area)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds (Additional Living Area)

9.2 out of 10
Wonderful
(54 reviews)
  • 500 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

9.4 out of 10
Exceptional
(9 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(19 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

9.4 out of 10
Exceptional
(10 reviews)
  • 250 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Specialty)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room (Specialty)

10.0 out of 10
Exceptional
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications Accessible)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(41 reviews)
  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications, Roll-In Shower)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Roll-in Shower (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room

9.6 out of 10
Exceptional
(8 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

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Reception

The Westin Ottawa

Downtown Ottawa
  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.4 out of 5, Excellent, 1,026 reviews
$173 nightly
The price is $205
Sep 6 - Sep 7
Total with taxes and fees
The Westin Ottawa

About the neighborhood

Ottawa

Orleans stay.With a stay at this Orleans hotel, you'll be within half a mile (1 km) of Place D'Orleans Shopping Center and 2 miles (3 km) of Princess Louise Falls. Petrie Island Park and Hiawatha Park & Conservation Area are also within 3 miles (5 km).

What's nearby

  • Place D'Orleans Shopping Center - 3 min walk - 0.2 miles
  • University of Ottawa - 13 min drive - 10.9 miles
  • Canada Aviation and Space Museum - 14 min drive - 8.2 miles
  • Byward Market Square - 16 min drive - 12.3 miles
  • Parliament Hill - 16 min drive - 12.3 miles

Getting around

  • Blair Station - 11 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 16 min drive
  • Ottawa International Airport (YOW) - 30 min drive

Restaurants

  • ‪McDonald's - ‬20 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Connors Gaelic Pub - ‬3 min drive
  • ‪Tim Hortons - ‬13 min walk
  • ‪New York Fries - ‬8 min walk

About this property

Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Ottawa hotel in Orleans area
Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1367 square feet (127 square meters) and includes conference space. The business-friendly Holiday Inn Express & Suites Ottawa East - Orleans by IHG also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
  • 103 guestrooms or units
  • 5 levels
  • 1367 sq ft of conference space
  • 127 sq m of conference space
  • Built in 2014
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers 103 accommodations with coffee/tea makers and irons/ironing boards. A pillow menu is available. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hair dryers and change of towels can be requested. Housekeeping is provided weekly.

Similar properties

Exterior

Holiday Inn Ottawa East by IHG

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 1,213 reviews
$108 nightly
The price is $129
Sep 7 - Sep 8
Total with taxes and fees
Holiday Inn Ottawa East by IHG

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Ottawa East Orleans Hotel
Holiday Inn Express Orleans Hotel
Holiday Inn Express Ottawa East Orleans
Holiday Inn Express Orleans
Holiday Inn Express Suites Ottawa East Orleans
Holiday Inn Express Suites Ottawa East Orleans by IHG
Holiday Inn Express Suites Ottawa East Orleans an IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Ottawa

Frequently asked questions

How close is Holiday Inn Express & Suites Ottawa East - Orleans by IHG to the airport?

Holiday Inn Express & Suites Ottawa East - Orleans by IHG is 18.6 mi (30-min drive) away from the Ottawa International Airport (YOW) airport, the closest popular airport to the property.

Does Holiday Inn Express & Suites Ottawa East - Orleans by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express & Suites Ottawa East - Orleans by IHG.

Does Holiday Inn Express & Suites Ottawa East - Orleans by IHG offer free breakfast?

Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

No, there is no casino at this hotel, but Casino du Lac Leamy (22-min drive) is nearby.

What time is check-in at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

This hotel offers free self parking.

Does Holiday Inn Express & Suites Ottawa East - Orleans by IHG have a pool?

Holiday Inn Express & Suites Ottawa East - Orleans by IHG features an indoor pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Holiday Inn Express & Suites Ottawa East - Orleans by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express & Suites Ottawa East - Orleans by IHG to downtown Ottawa?

Holiday Inn Express & Suites Ottawa East - Orleans by IHG is 10 mi away from Ottawa.

Holiday Inn Express & Suites Ottawa East - Orleans by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1013 reviews
Rating 8 - Good. 308 out of 1013 reviews
Rating 6 - Okay. 56 out of 1013 reviews
Rating 4 - Poor. 25 out of 1013 reviews
Rating 2 - Terrible. 30 out of 1013 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

KHURAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Samer

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
All new, renovated as we were the first one entering the room. Open Buffet was great, coffee are offered in the lobby all day long. The coffee in the room (Timothy’s), fresh and tasty.
Stayed 2 nights in May 2025

10/10 Excellent

Pauline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The receptionist who helped us with check in, Ally, made us feel welcomed and I really admire her professionalism and kindness. Loved the room we stayed in, clean, spacious and the beds were very comfortable. We also enjoyed their pool and breakfast.
Stayed 1 night in May 2025

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel friendly staffed
Stayed 2 nights in May 2025

10/10 Excellent

Rene

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

6/10 Okay

Mostafa, Waterloo

Traveled with family
Sofa bed was not working. Even after complaining, there was no resolution.
Stayed 1 night in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great place to stay

Hotel is very comfortable and clean. Hot breakfast was served and the whole family enjoyed it. The only issue was with the room service. They cleaned the bathroom but not the room. Beds weren’t made up and room wasn’t properly cleaned. Moreover, our room door wasn’t locked when we got back. We informed the hotel staff and they said they’d take it up with the service staff. Overall, the staff were great and welcoming. Convenient location with lot of amenities around. Will stay again
Stayed 2 nights in May 2025

10/10 Excellent

Lise

Traveled with family
Liked: Amenities
Overall excellent
Stayed 2 nights in May 2025

10/10 Excellent

Jenel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service on arrival was great. All questions answered and breakfast 10/10. Will recommend to friends and family.
Stayed 2 nights in May 2025

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The front desk staff and breakfast staff were exceptional. For the cost of the hotel, we had higher expectations. Things were broken and not maintained. Weight room was small and limited with equipment.
Stayed 1 night in May 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Hotel room was in good condition. No caffeinated coffee in the room, only decaffeinated. Pool and fitness looks new and in good condition, but the pool water was cloudy and there was some mess on the pool deck that needed to be cleaned.
Stayed 2 nights in May 2025

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort

Good hotel

Nice hotel, the personnel was nice and friendly. Only thing is the long hair in the bath tub, that stayed there even after they pass ti clean the room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and friendly atmosphere
Stayed 1 night in Apr 2025

10/10 Excellent

CHANTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect from the wonderful staff upon our arrival to perfect room. The night front desk staff Ali was highly exceptional.
Stayed 1 night in Apr 2025

10/10 Excellent

wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2025

4/10 Poor

Marsha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Karen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great except the pull out couch. Don’t plan to use it. The mattress was uneven and you could feel every coil. Even my 7 year old granddaughter couldn’t sleep on it.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very clean
Stayed 3 nights in Apr 2025

8/10 Good

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good
Stayed 1 night in Apr 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like that hot buffet breakfast was included in our stay. Thanks.
Stayed 1 night in Mar 2025

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like new!
Stayed 1 night in Apr 2025

8/10 Good

Pierre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit hard to get to due to all the road construction around the property. On our first night there where a number of wild children running up and down the hallway. Someone must have lodged a complaint because the noise stopped. On the first morning on the way to breakfast, I felt very unsafe on the elevator when a young man decided to berate me loudly for not having said good morning to him when he entered the elevator. He certainly was on a power trip and his girlfriend found this very funny. He later passed by the breakfast area and again smirked at me and commented again. No guest should have to deal with such odd behaviour especially when the guest is a 77 year old senior and the conceited punk is his 20’s . The cigarette parked behind his ear said it all. Also in the breakfast area there were children openly coughing over the serving trays and the bread container. Not very appetizing .
Stayed 3 nights in Apr 2025