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SureStay Hotel by Best Western Castro Valley

2.5 star property
Enjoy the free WiFi at this Castro Valley hotel

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • California State University East Bay
    ‪7 min drive‬
  • Oakland Zoo
    ‪11 min drive‬
  • Oakland-Alameda County Coliseum
    ‪14 min drive‬
  • Oakland, CA (OAK-Oakland Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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  • Free WiFi
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4.4 out of 5, Excellent, 1,004 reviews
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$159 nightly
$185 total
Total includes taxes and fees
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About the neighborhood

Castro Valley

Near the airport.Within 3 miles (5 km) of this Castro Valley hotel, you'll find Hayward Japanese Gardens and Lone Tree Cemetery. Golden Tee Golfland and Alex Giualini Plaza Park are also within 3 miles (5 km).

What's nearby

  • Lake Chabot Spa - 4 min drive - 3.4 miles
  • California State University East Bay - 7 min drive - 3.1 miles
  • Oakland Zoo - 11 min drive - 9.1 miles
  • Oakland Arena - 13 min drive - 12.6 miles
  • Oakland-Alameda County Coliseum - 14 min drive - 12.8 miles

Getting around

  • Castro Valley Station - 5 min drive
  • Pleasanton Station - 15 min drive
  • Oakland Intl. Airport (OAK) - 20 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪i-Tea - ‬2 min drive
  • ‪Taco Bell - ‬2 min drive
  • ‪Starbucks - ‬17 min walk

About this property

SureStay Hotel by Best Western Castro Valley

Enjoy the free WiFi at this Castro Valley hotel
Free breakfast is available. Public spaces have free WiFi and wired Internet. Free self parking is available.
  • 48 guestrooms or units
  • Breakfast available (free)
  • Front desk (24 hours)
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Languages

English

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LED TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

How close is SureStay Hotel by Best Western Castro Valley to the airport?

SureStay Hotel by Best Western Castro Valley is 11.2 mi (20-min drive) away from the Oakland Intl. Airport (OAK) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of Jun 17, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on Jun 23, 2025 start from $99.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Castro Valley have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Castro Valley.

How close is SureStay Hotel by Best Western Castro Valley to the beach?

This hotel is 14.3 mi (30-min drive) from Robert W. Crown Memorial State Beach and 18 mi (40-min drive) from Niles Beach. Don't forget your sunscreen!

Does SureStay Hotel by Best Western Castro Valley offer free breakfast?

Yes, SureStay Hotel by Best Western Castro Valley offers free breakfast.

Is there a casino at SureStay Hotel by Best Western Castro Valley?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Castro Valley?

Check-in start time: 3 PM; Check-in end time: 5:00 AM.

Is there free parking at SureStay Hotel by Best Western Castro Valley?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Castro Valley have a pool?

SureStay Hotel by Best Western Castro Valley does not have a pool.

Does SureStay Hotel by Best Western Castro Valley have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Castro Valley to downtown Castro Valley?

SureStay Hotel by Best Western Castro Valley is 1.9 mi away from Castro Valley.

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 238 out of 721 reviews
Rating 8 - Good. 286 out of 721 reviews
Rating 6 - Okay. 101 out of 721 reviews
Rating 4 - Poor. 55 out of 721 reviews
Rating 2 - Terrible. 41 out of 721 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les is the manager and he is very helpful. Sherry
Stayed 4 nights in Mar 2025

8/10 Good

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Alex

Stayed 1 night in Feb 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very satisfied with my stay
Stayed 1 night in Feb 2025

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Feb 2025

10/10 Excellent

Wei-Chieh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Better than the photos. Room was clean and spotless!
Stayed 1 night in Feb 2025

6/10 Okay

Tigist

Liked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Kiok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Joshua

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Breakfast was absolutely lame. Milk was not cold. Apple juice and orange juice were all but undrinkable due to being VERY watered down. That was orange flavored WATER. NOT juice. No microwave at all to heat food. No waffle or any other breakfast option besides warm cereal and half-stale pastries. Staff DID NOT CARE when questioned about these problems. Door to room had MULTIPLE gaps you could see straight outside through. This caused the heater to constantly be switching on and off all night long causing a very uncomfortable rest period. Sink water in room never got cold. It was barely drinkable as it was coming out barely below room temperature.
Stayed 1 night in Feb 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Stayed 1 night in Jan 2025

10/10 Excellent

Evangelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Rommel

Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ana, San Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good breakfast! Close to freeway and to many stores.
Stayed 1 night in Dec 2024

8/10 Good

Ralph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
please improve wifi service replace bath fan exhaust and heater friendly service thank you
Stayed 1 night in Dec 2024

10/10 Excellent

Stalin and Julissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this location three times when I’ve visited my son at Cal Berkeley. The property is well maintained and staff are always welcoming. The manager is a nice gentlemen who provides good service. There is a Safeway supermarket across the street with a great deli of hot and cold foods. I will continue to stay here whenever I visit the East Bay Area.
Stayed 1 night in Dec 2024

2/10 Terrible

Shawn

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible hotel!

Dirty. Stains on pillow cases, cigarette burns on bed comforter. Mold in shower. Stains on wall near toilet! Hair on towels. Uncomfortable bed. I left after 1 night it was so bad. Hotel refused to refund me for my 2nd night. Rude staff. Don’t stay here!
Stayed 2 nights in Dec 2024

10/10 Excellent

Esteban

Stayed 1 night in Jul 2024

8/10 Good

Jesus

The check in small space smells really bad, like tobacco and some other odors that I can’t describe, it makes you think if you made a mistake reserving in this hotel, thankfully the room it was clean. The receptionist was friendly though. Will strongly recommend to fix that odor issue.
Stayed 1 night in Nov 2024

6/10 Okay

Karla

I dont liked
Stayed 1 night in Nov 2024

8/10 Good

Omid

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and cozy
Stayed 1 night in Nov 2024

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024