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"Great staff helped out with my check in and it was quick " More

By a verified traveler on Sun 29 Nov 2020

Hotel Description

Hotel near California State University East Bay in Hayward

In shopping district

Your stay at this Santa Clara hotel places you within 2 miles (3 km) of Kennedy Park and Hayward City Hall. Alex Giualini Plaza Park and Southland Mall are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Kitchenettes, flat-screen TVs

The 91 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as coffee/tea makers and flat-screen TVs with cable channels. Other amenities include free newspapers, free local calls, and hair dryers.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Inn of Hayward ratings based on 7 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Inn of Hayward

Everyone (1) Couples (1) Family (3)
5 out of 5
Great staff helped out with my check in and it was quick

Posted by on Nov 29, 2020

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Comment from Hotel Management

Dec 1, 2020 by Elyse-Guest Relations

Thank you for staying with us. We are very pleased to know you appreciated our friendly staff and you found them to be helpful. We value your review and hope to welcome you back soon.

1 out of 5
I called and asked if I book a room under my name if my family can just show up and check in with out me. They said yes so I booked only to have them have to rebook and pay again because they changed there mind saying I wasn’t there so they couldn’t check them in. So my family had to pay agin for 2 rooms because of this false information and the rooms I paid for went unused with no refund or anything.

Posted by , from Oakland on Jun 7, 2020

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Comment from Hotel Management

Jun 12, 2020 by Best Western Plus Inn of Hayward

We apologize Noe for any miscommunication. We look ahead to another opportunity to serve you again in the future the next time you are in Hayward, Ca. area.

3 out of 5

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 18, 2020 by Best Western Plus Inn of Hayward

Thank you for being our recent guest. We appreciate your feedback!

4 out of 5
The Location was Idea for me. Room was mostly clean (there was a wet spot on the carpet). I wanted a non-smoking room, they say it was a non-smoking but it still had an odd smell about it.... I said it was like it was from the ventilation system and they did acknowledge that the next room was a smoking room. they did move me to the next room over which was much better. When I checked out (early morning 12/27) at about 5am I was checking out when a man drove up from the direction of the back of the parking lot. he started to speak roughly at the desk man about the female security guard. he said he would complain and about the security guard and desk man. (I doubt he would) he said he was going to check in there but said now he won't. My take is that if he was going to stay there he would have parked next to the office and walk in but seems he drove to the back of the parking lot... anyway, just saying. Desk man was not at fault of anything. the security guard came in also and I heard her speaking to the desk man, Didn't sound like she was at fault. just saying. Oh, one other desk woman did not know how much it would cost to take a taxi to the airport and she told me she did not know the phone number for them. It seems that would be something they would know.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Best Western Plus Inn of Hayward

Thank you for choosing the Best Western Plus Inn of Hayward.

3 out of 5

Staff - great. Property itself - not so much.

Pros: Staff.
Cons: Cleaned up.
First and foremost, the staff was outstanding. 6 out of 5 stars for sure. That said, the property itself was a little disappointing. All around pretty dirty and somewhat rundown, not really what I expected from a BW Plus.

Posted by on Sep 9, 2015

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4 out of 5

Last minute booking

It was midweek and I we were, "playing it by ear" with the room reservations. I was being cheap and didn't want to pay to be in the city. For some reason all the hotels were completely booked in So. San Francisco and near the airport. I called this Hotel and the nice man said he had a room. He was very patient with me and I eventually found the place. Safe, Free Breakfast, Clean Room, Refrigerator, Microwave, Flatscreen TV, Pool, Ice, etc. It's right off the 880 and the traffic is kind of loud.

Posted by , from Lomita, CA on Jun 20, 2013

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1 out of 5

Avoid this hotel

Pros: Free breakfast, Free Internet, Quiet
Cons: Poor breakfast, old building, dirty room and bathroom
My whole experience at this location was very unpleasant. The room was dirty, with strands of hair and miscellaneous debris left behind from previous guests (clearly, this room had not been cleaned well for some time), the breakfast room was incredibly cramped (a very petite woman, I had to squeeze between occupied tables and become more intimate with strangers than I cared to be), the floor was dirty (many crumbs had accumulated underneath the tables over time), and the guests were issued numbers for their share of batter for the waffle maker (typically, Best Western leaves the batter on the counter so it is freely available to all who wish to use it). This is the worst Best Western I have ever had the misfortune to stay at, and I have stayed at several different locations.

Posted by , from NJ on Jul 11, 2011

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About the Best Western Plus Inn of Hayward

Location 360 W A Street, Hayward, CA 94541

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Inn of Hayward offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Plus Inn of Hayward. Limited free parking is available on a first-come, first-served basis. This Hayward hotel is smoke free.

  • 91 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business facilities
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Oakland Intl. Airport (OAK) (14.1 km / 8.8 mi)
  • Metro station: Hayward Station (0.9 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Inn of Hayward offers 91 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Kitchenettes offer refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Best Western Hayward
  • Best Western Inn Hayward
  • Best Western Plus Hayward
  • Best Western Plus Inn Hayward
  • Hayward Best Western
  • Best Western Plus Inn Of Hayward Hotel Hayward
  • Best Western Plus Inn Of Hayward Hotel
  • Best Plus Of Hayward Hayward
  • Best Western Plus Inn of Hayward Hotel
  • Best Western Plus Inn of Hayward Hayward
  • Best Western Plus Inn of Hayward Hotel Hayward

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.