2/10 Terrible
steven
Traveled with family
Aug 6, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival there were seedy people lingering around the property. Upon entry the lobby was unkempt and dark and dirty. I did not want a room on 1st floor and was told that no rooms available except 1st and this after I called the hotel twice and specifically asked for a room above the 1st floor. In Now the hotel clerk is scrambling to find another room and there is on the 3rd floor. I checked in after being charged a $150 deposit! Room was prepaid. I opened the door to the room and was hit with the smell of mold! The smell was horrible. The room carpet was filthy stained and greasy. The air conditioner was broken and the air duct was dirty and moldy. The desk chair was thick with built up mold. I went back to the clerk and told her that I cannot stay here. I asked her for a refund and was told no that only the hotel GM could do it. I asked that the $150 deposit be ripped apart and was told no. This last week I’ve tried to contact Travelocity and the motel 8 GM and asked for a refund. Travelocity will not refund. They say it must be paid by the merchant. I have called the merchant and emailed them and no response.! This hotel should not be allowed on this site! Travelocity owes me $416 refund and will not pay. I’m filing a complaint with BBB then with consumer affairs as well as disputing the charges on my credit card. I will never use this search engine again for any future travels
steven
Stayed 4 nights in Jul 2025