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Bloomington-Normal Marriott Hotel & Conference Center

3.5-star property
201 Broadway Ave, Normal, IL 1-855-201-7819
3.5 out of 5
See all 20 travelocity Reviews

"Rooms bathroom was in rought shape. Ease of access to parking and grounds. " More

By a verified traveler on Thu 14 Jul 2022

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Hotel Description

3.5-star hotel near Children's Discovery Museum, connected to the convention center

City center stay

Your stay at this hotel will put you steps from Children's Discovery Museum and a 5-minute walk from Illinois State University. Illinois Wesleyan University and Carle BroMenn Medical Center are also within 2 miles (3 km).

Free airport shuttle

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 15 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour gym and perks like free WiFi.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$126* Per night/room Oct 9 - Oct 10

Room, 1 King Bed, Non Smoking (Concierge)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bloomington-Normal Marriott Hotel & Conference Center ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bloomington-Normal Marriott Hotel & Conference Center

Everyone (5) Couples (1) Family (3)
5 out of 5
Rooms bathroom was in rought shape. Ease of access to parking and grounds.

Posted by on Jul 14, 2022

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Comment from Hotel Management

Jul 17, 2022 by GM

Dear William, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Migidi Tembo General Manager

2 out of 5

Posted by on Apr 11, 2022

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2 out of 5
The staff were great. Arrived a bit early and unfortunately no rooms were available had to wait for an available room. Limited dining options. There is a breakfast available for a cost if you did not purchase it with your room. Choices for breakfast are a lot less than what you would get at other brand hotels. Everything was cold, even the coffee. There is a Starbucks across the street. One person working in this area with a conference going on proved very difficult for that individual but she was giving it her all. Bed was awful. Furniture in the lobby needs an upgrade and/or a good cleaning. Easy in and out of parking garage with hotel key. Understood that some staffing and amenities might have been affected by COVID, but still left disappointed.

Posted by on Mar 2, 2022

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Comment from Hotel Management

Mar 3, 2022 by GM

Dear Martin, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues that you experienced. We will take your comments about our beds and breakfast under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Migidi Tembo General Manager

2 out of 5
The location of the hotel was very convenient

Posted by , from LAKE IN THE HILLS on Nov 8, 2021

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3 out of 5
Staff was incredibly friendly and helpful. Unfortunately, they are so understaffed right now that the employees are doing far more than they should be. These kind folks deserve a pay raise or large bonus check for going above and beyond while maintaining great customer service and positive attitudes!

Posted by on Jul 28, 2021

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Comment from Hotel Management

Sep 14, 2021 by General Manager

Thank you for caring and sharing your experience. All our associates have received a raise and wages have been increased to above minimum wage. we hope to have a full team inthe next 30 days. Much obliged; MT

3 out of 5

Posted by on May 6, 2021

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Comment from Hotel Management

May 17, 2021 by General Manager

Thank you for staying with us and sharing your experience . We hope to see you soon in the near future.

2 out of 5
The smell in the hotel was overwhelming. It smelled like they were using a huge number of floral air fresheners to mask something. It was quite off putting.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 22, 2021 by General Manager

Thank you for sharing your experience. We sincerely apologize about the scent; and will work on using your feedback as a training opportunity on the proper usage of room air fresheners. We hope to regain your faith in our property on your next trip back. Sincerely;

2 out of 5
Discovered this morning that we only had 3 bath towels & 2 washcloths! For a family of 4!! The fridge in 809 does not work !

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 20, 2020 by Jen

Thank you for taking the time to provide your feedback. We would like to apologize for the issues you experienced and will use this feedback to better ourselves.

5 out of 5

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 12, 2019 by Jen

Thanks for the rating!

3 out of 5
My room was on the top floor and under a loud Roof Top Unit that vibrated and was an annoying noise. We also did not have a coffee maker in our room but had a basket full of coffee and creamers. Stayed here before and had better experiences before this one.

Posted by on Oct 14, 2018

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Comment from Hotel Management

Oct 15, 2018 by Jen

Thank you for your feedback. We are sorry to hear that this stay was not as enjoyable as previous stays. We will address this issue with the appropriate departments. We look forward to seeing you back so we can restore your faith in the Bloomington-Normal Marriott.

About the Bloomington-Normal Marriott Hotel & Conference Center

Location 201 Broadway Ave, Normal, IL 61761

Property Features

Bloomington-Normal Marriott Hotel & Conference Center offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 24368 square feet (2264 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Bloomington-Normal Marriott Hotel & Conference Center. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. This 3.5-star Normal hotel is smoke free.

  • 1 building
  • 228 guestrooms or units
  • 9 levels
  • 24368 sq ft of conference space
  • 2264 sq m of conference space
  • Built in 2009
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Uptown Station (0.7 km / 0.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Bloomington-Normal Marriott Hotel & Conference Center offers 228 accommodations with DVD players and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators, microwaves, and espresso makers. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Normal hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • DVD player
  • Refrigerator
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Jesses Grille - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Caffeinas Cafe - Onsite coffee shop.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Skydiving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Minimum guest age is 21
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Self parking fee: USD 10 per night (in/out privileges)
  • Valet parking fee: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bloomington-Normal Marriott
  • Bloomington-Normal Marriott Hotel
  • Bloomington - Normal Marriott Hotel And Conference Center
  • Bloomington - Normal Marriott Hotel Normal
  • Bloomington-Normal Marriott Hotel & Conference Center IL
  • Bloomington - Normal Marriott Hotel And Conference Center
  • Bloomington Normal Marriott Hotel Conference Center
  • Bloomington-Normal Marriott Hotel & Conference Center Hotel
  • Bloomington-Normal Marriott Hotel & Conference Center Normal

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.