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"My room was on the top floor and under a loud Roof Top Unit that vibrated and was an annoying noise.
We also did not have a coffee maker in our room
...
"
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3.5-star hotel near Children's Discovery Museum, connected to the convention center
City center stay
At this hotel, you'll be steps from Children's Discovery Museum and within a 15-minute walk of Illinois State University. Carle BroMenn Medical Center and Illinois Wesleyan University are also within 2 miles (3 km).
Free airport shuttle
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 15 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free WiFi and free train station pick-up.
Comfy beds, WiFi
The 228 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include WiFi, wired Internet, and Smart TVs with cable channels.
Bloomington-Normal Marriott Hotel & Conference Center ratings based on 15 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Bloomington-Normal Marriott Hotel & Conference Center
Everyone (4)Couples (1)Family (1)
3 out of 5
Posted by a verified traveler on May 6, 2021
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Comment from Hotel Management
May 17, 2021
by General Manager
Thank you for staying with us and sharing your experience . We hope to see you soon in the near future.
2 out of 5
The smell in the hotel was overwhelming. It smelled like they were using a huge number of floral air fresheners to mask something. It was quite off putting.
Posted by a verified traveler on Mar 22, 2021
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Comment from Hotel Management
Mar 22, 2021
by General Manager
Thank you for sharing your experience. We sincerely apologize about the scent; and will work on using your feedback as a training opportunity on the proper usage of room air fresheners.
We hope to regain your faith in our property on your next trip back.
Sincerely;
2 out of 5
Discovered this morning that we only had 3 bath towels & 2 washcloths! For a family of 4!!
The fridge in 809 does not work !
Posted by a verified traveler on Jan 18, 2020
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Comment from Hotel Management
Jan 20, 2020
by Jen
Thank you for taking the time to provide your feedback. We would like to apologize for the issues you experienced and will use this feedback to better ourselves.
5 out of 5
Posted by a verified traveler on Nov 11, 2019
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Comment from Hotel Management
Nov 12, 2019
by Jen
Thanks for the rating!
3 out of 5
My room was on the top floor and under a loud Roof Top Unit that vibrated and was an annoying noise.
We also did not have a coffee maker in our room but had a basket full of coffee and creamers.
Stayed here before and had better experiences before this one.
Posted by a verified traveler on Oct 14, 2018
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Comment from Hotel Management
Oct 15, 2018
by Jen
Thank you for your feedback. We are sorry to hear that this stay was not as enjoyable as previous stays. We will address this issue with the appropriate departments. We look forward to seeing you back so we can restore your faith in the Bloomington-Normal Marriott.
3 out of 5
one bad apple can ruin the entire batch.
check in people were great and accommodating. the only problem we had was with the seating hostess manager at breakfast the next day. the hotel room purchase came with breakfast and she refused me the complimentary breakfast. it was very strange, i'm glad I confirmed before I sat down and ate. my room confirmation clearly states it comes with a breakfast but the hostess manager said no. I didn't have time to waste discussing and lost my appetite at being treated like some second class citizen just trying to get some free food - like it didn't already pay for it or something. it was about 10:-10:30am on Saturday. the seating hostess was trying to be accommodating, she was very nice but looked pretty new to the job. the middle aged Caucasian lady that came out to resolve the question was cold and indifferent to the issue at best. horrible experience that ruined what was otherwise a very nice overnight stay.
Posted by Mike, from Chicago on Jan 31, 2016
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Comment from Hotel Management
Feb 3, 2016
by Jeff P
I have forwarded this to our team to see what happened. Very few if any of our room nights come with complimentary breakfast, but our hostess should have simply verified your room number with her information. My apologies that we had someone on the floor before properly training them. I appreciate you letting us know so that we may address the problem.
Sincerely,
Jeff P
General Manager
2 out of 5
Not risking 4 adults in a king size bed
We booked this hotel online for 1 night for 4 adults. On check in my husband was told we had a king size bed and could also have a roll away bed. We did end up getting 2 double beds but
he was told that he shouldn't expect double beds. It is concerning that any hotel finds it acceptable to put 4 adults in a king room. I did share our experience via email with Ms Gregg as she emailed us to find out our experience. The only other thing that is concerning, and I had to call about, is that this hotel also puts a 50.00 hold on your account for incidentals. I do have to note that the rooms were clean, pool was cloudy, wifi in room is 12.95 and free in the lobby. This hotel has great reviews and that is why I chose to spend an extra 50.00 for a great hotel. We will not stay here again.
Posted by famof4knight, from Illinois on Nov 5, 2013
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5 out of 5
Friendly, safe, clean and great location to walk to amenities
Pros:Close restaurants, Quiet, staff helpful, location to walk to ameneties
Cons:No free Internet
Sebastian was great and really helpful in getting me a room as soon as there was a cancellation on a day that was booked solid. The hotel is always busy and my first pick in the area. Happy, clean and comfortable!!! Thanks Sebastian for a good stay this month.
Posted by Happyinnormal, from Chicago on Mar 8, 2013
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5 out of 5
Staff was friendly and helpful
Pros:Close restaurants
Cons:No free Internet
The staff was very friendly and helpful. Great location.
Posted by MrsC2, from Manhattan, IL 60442, USA on Nov 21, 2011
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4 out of 5
Great Location! Right on ISU Campus!
Pros:Quiet
Cons:expensive breakfast buffet
Excellent stay! Comfortable rooms, great service! My only complaint was the overuse of chemicals in the pool. Your eyes would burn even if you didn't get in the water. It wreaked havoc on the the children's skin.
Posted by Siblingsmissingbigbro, from Chicago, Il on Apr 13, 2011
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About the Bloomington-Normal Marriott Hotel & Conference Center
Bloomington-Normal Marriott Hotel & Conference Center offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 24368 square feet (2264 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Bloomington-Normal Marriott Hotel & Conference Center. A roundtrip airport shuttle (available 24 hours) and a train station pick-up service are free. For a fee, parking is available. This 3.5-star Normal hotel is smoke free.
1 building
228 guestrooms or units
9 levels
24368 sq ft of conference space
2264 sq m of conference space
Built in 2009
Dining venue
Bar or lounge
Coffee shop
Deli
Charging station for electric cars
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Bloomington, IL (BMI-Central Illinois Regional) (8.9 km / 5.5 mi)
Train station: Uptown Station (0.2 km / 0.1 mi)
Property shuttles: Free airport shuttle and train station pick-up
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Bloomington-Normal Marriott Hotel & Conference Center offers 228 accommodations with DVD players and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators, microwaves, and espresso makers. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Normal hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Pillowtop beds
In-room dining (limited hours)
Smart television
Cable channels
Premium channels
Netflix
DVD player
Refrigerator
Microwave
Espresso maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Shower and tub combination
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Weekday newspapers (free)
Massage in room (surcharge)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests can enjoy buffet breakfast for a fee.
Jesses Grille - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Caffeinas Cafe - Onsite coffee shop.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Water skiing nearby
Golfing nearby
Rock climbing nearby
Mountain biking nearby
Hiking/biking trails nearby
Golf lessons available nearby
Personal motorized watercraft on site
Skydiving nearby
Sailing nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets: USD 150 per accommodation, per stay
Only dogs and cats are allowed
Food and water bowls are available
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Minimum guest age is 21
Individually-wrapped food options are not available
Debit cards
Gap period enforced between guest stays - 48 hours
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit: USD 50 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 15.95 per person (approximately)
Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
Self parking fee: USD 10 per night (in/out privileges)
Valet parking fee: USD 20 per night
Pet fee: USD 150 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Bloomington-Normal Marriott
Bloomington-Normal Marriott Hotel
Bloomington - Normal Marriott Hotel And Conference Center
Bloomington - Normal Marriott Hotel Normal
Bloomington-Normal Marriott Hotel & Conference Center IL
Bloomington - Normal Marriott Hotel And Conference Center
Bloomington Normal Marriott Hotel Conference Center
Bloomington-Normal Marriott Hotel & Conference Center Hotel
Bloomington-Normal Marriott Hotel & Conference Center Normal
You should know
Bloomington-Normal Marriott Hotel & Conference Center offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
Pool access available from 6:00 AM to 11:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Bloomington-Normal Marriott Hotel & Conference Center is 0.6 mi away from Normal.
Bloomington-Normal Marriott Hotel & Conference Center is home to Jesses Grille, which features American cuisine.
Free parking is not available at this hotel. Self parking is available for USD 10 per night, and valet parking for USD 20 per night.
Bloomington-Normal Marriott Hotel & Conference Center is 5.5 mi (11-min drive) away from the Bloomington, IL (BMI-Central Illinois Regional) airport, the closest popular airport to the property.
Bloomington-Normal Marriott Hotel & Conference Center features an indoor pool. Guests can enjoy pool access from 6:00 AM to 11:00 PM.
There are no spa services available at this hotel.
Free breakfast isn't provided at Bloomington-Normal Marriott Hotel & Conference Center, but buffet breakfast is offered for a fee of USD 15.95 per person.
Check-in is from 4 PM - midnight.
Bloomington-Normal Marriott Hotel & Conference Center offers a free airport shuttle, available 24 hours a day, on request.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
