4/10 Poor
Catherine A., Austin, TX
Dec 31, 2025
Disliked: Cleanliness
Something that every guest should know is that the thermostat has a security code on it, so you will not be able to change the temperature unless you contact the hosts and convince them to give you the code. The upstairs has serious AC and furnace problems that the hosts didn't seem to understand when I tried to explain. The humidity was around 75% upstairs for the days that were warm, and the AC did nothing to change that even though it was running nonstop. We were sweaty and sticky and uncomfortable. Once the cold front came through, we realized that the furnace wasn't working upstairs, either. The downstairs did have a working furnace, and I think that's what kept the upstairs from getting too cold overnight. When I tried to describe the problem to the hosts, they didn't understand what I was talking about. With the other broken/dirty things in the house (lots of broken blinds, faucets with hard water stains, food in the carpet, wet cups and glasses in the cabinets, a kitchen sink that reeks of mildew, a garbage disposal that's so loud and in need of repair), it gave the impression that no one was regularly maintaining the house except for cleaning staff. The hosts kindly offered to send another cleaner, but honestly we didn't want someone imposing on us during our vacation, and all of this should have been taken care of before our stay. They did reimburse our cleaning fee, though, which I appreciate. I would never stay here or with those hosts again, unfortunately.
Catherine A.
Stayed 3 nights in Dec 2025