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Candeo Hotels Kumamoto Shinshigai

4.0 star property
4-star spa hotel near Kumamoto Castle

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Photo gallery for Candeo Hotels Kumamoto Shinshigai

Property entrance
Daily buffet breakfast (JPY 2530 per person)
Exterior
Public bath
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪3 min walk‬
  • Place, Kumamoto-jo Hall
    ‪4 min walk‬
  • Place, Kumamoto City Hall
    ‪7 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪31 min drive‬

About the neighborhood

Kumamoto

Chuo Ward stay.A stay at this Chuo Ward hotel places you steps from Sunroad Shinshigai Shopping Street and within a 5-minute walk of Shimotori Shopping Arcade. Sakura Machi Kumamoto and Kumamoto-jo Hall are also within half a mile (1 km).

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 miles
  • Sakura Machi Kumamoto - 3 min walk - 0.2 miles
  • Kumamoto-jo Hall - 4 min walk - 0.3 miles
  • Kumamoto City Hall - 7 min walk - 0.4 miles
  • Kumamoto Castle - 15 min walk - 0.8 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 45 min drive

Restaurants

  • ‪blé blé - ‬1 min walk
  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪立ち呑み タマヤ - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk
  • ‪天草の魚と馬刺しの店 魚粋 - ‬1 min walk

About this property

Candeo Hotels Kumamoto Shinshigai

4-star spa hotel near Kumamoto Castle
Candeo Hotels Kumamoto Shinshigai offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at Candeo Hotels Kumamoto Shinshigai.

This 4-star Kumamoto hotel is smoke free.

  • 380 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
Candeo Hotels Kumamoto Shinshigai offers 380 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (25 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

How close is Candeo Hotels Kumamoto Shinshigai to the airport?

Candeo Hotels Kumamoto Shinshigai is 11.7 mi (45-min drive) away from the Kumamoto Airport (KMJ) airport, the closest popular airport to the property.

How much does it cost to stay at Candeo Hotels Kumamoto Shinshigai?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Candeo Hotels Kumamoto Shinshigai on Apr 28, 2026 start from $77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Candeo Hotels Kumamoto Shinshigai have an airport shuttle?

Airport shuttle services are not available at Candeo Hotels Kumamoto Shinshigai.

Does Candeo Hotels Kumamoto Shinshigai offer free breakfast?

Free breakfast isn’t provided at Candeo Hotels Kumamoto Shinshigai, but buffet breakfast is offered for a fee of JPY 2530 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Candeo Hotels Kumamoto Shinshigai?

No, there is no casino at this hotel.

What time is check-in at Candeo Hotels Kumamoto Shinshigai?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Candeo Hotels Kumamoto Shinshigai?

Free parking is not available at this hotel.

Does Candeo Hotels Kumamoto Shinshigai have a pool?

Candeo Hotels Kumamoto Shinshigai does not have a pool.

Does Candeo Hotels Kumamoto Shinshigai have a spa?

Yes, this hotel has a spa.

How close is Candeo Hotels Kumamoto Shinshigai to downtown Kumamoto?

Candeo Hotels Kumamoto Shinshigai is 0.1 mi away from Kumamoto.

Candeo Hotels Kumamoto Shinshigai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1030 reviews
Rating 8 - Good. 228 out of 1030 reviews
Rating 6 - Okay. 58 out of 1030 reviews
Rating 4 - Poor. 18 out of 1030 reviews
Rating 2 - Terrible. 12 out of 1030 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

YOONHO

Disliked: Staff & service
It was just so so.
Stayed 4 nights in Dec 2025

10/10 Excellent

Xiaowei

Stayed 1 night in Dec 2025

10/10 Excellent

CARMEN

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great location

10/10 Excellent

Alessandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing hotel, nothing more to add to describe it
Stayed 6 nights in Dec 2025

8/10 Good

Souzana Sabeva, Tokyo

Liked: Cleanliness, amenities, property conditions & facilities
Corner room was spacious. Rooftop bath and sauna were good. Breakfast was delicious. This hotel is a good value for money.
Stayed 3 nights in Dec 2025

10/10 Excellent

Wing Yin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with onsite parking just 1300 yen overnight, even if that’s full there are public parking lots nearby. Hot bath on top floor definitely best thing not to be missed.
Stayed 2 nights in Dec 2025

10/10 Excellent

Hak Luen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Stayed 2 nights in Dec 2025

10/10 Excellent

Cheuk Yu

Liked: Cleanliness, staff & service, amenities
Great location. Spacious room. Met my expectations.
Stayed 2 nights in Dec 2025

6/10 Okay

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

YOKO

Stayed 2 nights in Dec 2025

10/10 Excellent

Ching Pong

Stayed 2 nights in Dec 2025

8/10 Good

Heung Ming

Stayed 2 nights in Dec 2025

10/10 Excellent

Kimbal

Stayed 1 night in Dec 2025

10/10 Excellent

yunghsin

Liked: Cleanliness, staff & service, amenities
Incredible experience
Stayed 4 nights in Nov 2025

10/10 Excellent

Ho

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean and new
Stayed 1 night in Nov 2025

6/10 Okay

Huai-jung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, the only thing is only allow 45mins for breakfast, no exceptions. Difficult for the elderly. My parents are both around 80 years old, with slow motion and problem teeth. We are there on vacation to visit my grandfather’s old school. It was very stressful to begin the day with this 45 mins breakfast rule.
Stayed 4 nights in Nov 2025

10/10 Excellent

mijin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Freemon

Stayed 2 nights in Nov 2025

10/10 Excellent

WEN-KAI, Vancouver

Stayed 2 nights in Oct 2025

10/10 Excellent

Nishi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean rooms, Good size, relaxing spa , great location and friendly spa. Can’t fault. Great value for money.
Stayed 2 nights in Nov 2025

10/10 Excellent

ZONGHAO

Stayed 2 nights in Nov 2025

8/10 Good

Andrew

Stayed 2 nights in Nov 2025

6/10 Okay

Diane

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was nice and clean, but it lacked personality, such as would be provided with by artwork. The staff upon entering was not friendly. We did not feel welcome. We were not warmly greeted as in other Asian hotels I have visited. I asked if there was breakfast available. Because I had not booked with breakfast, she told me no, but did not offer the option to purchase it. The entry area was confusing as we did not know reception meant front desk, or check in. Housecleaning was good, providing fresh towels and water daily. Amenities were skimpy. Coffee and tea would be nice to have.
Stayed 3 nights in Nov 2025

10/10 Excellent

eisaku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied and impressed
Stayed 3 nights in Oct 2025