DISGUSTING ESTABLISHMENT RAN BY THIEFS. DO NOT STAY HERE. Upon checking in we were handed a room card in a used, dirty paper sleeve. We went to our room and was greeted by holes in the wall, cracked tiles throughout the bathroom, the smell of mildew, broken ac vents, filth covering all of the wall and shelves, the list goes on. We went downstairs and requested a refund so we could find somewhere else to stay, the front desk clerk denied it and said we needed to contact Hotels.com, we asked to speak to a manager and was told we had to email her. When I told the attendant she would not want to stay here with her family, her response was “well my family and I live here and we’re fine with it.” We immediately contacted Hotels.com to get a refund(as we were told to do so by the establishment), who then contacted the hotel who DENIED the refund, so the establishment lied about being able to allow us our refund. We have emailed the manager with ZERO response after going into detail about the conditions of their establishment. We will now be contacting our credit card company to file a grievance against the hotel. Absolutely disgusting establishment.