2/10 Terrible
shelly l., Piedmont
29 mar. 2025
Vacasa Management Company is BAD!
Our original condo reservation was cancelled by Vacasa at the last minute due to a "maintenance issue". We were moved to a different condo which had similar amenities. It however had no working elevator. We spent about 3 hours waiting for them to locate a different placement for us to no avail. We finally accepted this rental as our kids were falling asleep in the now closed lobby of the property. We had juustndriven 11 hours from Missouri. We struggled with our luggage up three flights of stairs (actually 6 turning staircases). I called VRBO to complain and was just transferred back to Vacasa who did nothing. VRBO should not allow this company to have anything on VRBO, it is unacceptable property with NUMEROUS maintenance issues. I have photos of all of it too. I have been a customer of VRBO and always had good experiences but this was a disaster from the beginning. I will never ever rent anything from this company and will advise others not to as well. I would like an answer from VRBO as to why such a badly maintained place is allowed to advertise on their website.
shelly l.
Se hospedó 5 noches en marzo de 2025