4/10 Poor
Joseph
Nov 19, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
The rooms have no coffee makers. One morning I asked the staff member at the breakfast area if I could please have a coffee and she took my room number and showed me where to get it. The next morning I asked again. A man told me no, then put his hand out and said "2 Euros". I said I don't have cash with me and he shrugged and turned his back to me. I went to the front desk to ask why it was ok one day, and not the next. A man at the front desk looked up my room number and said I wasn't billed for the previous coffee. I said ok, please add the charges to my room and he said "We cannot". I said it's silly not to have coffee available for guests and he said "It's our standard". As I walked away, frustrated, he repeated this to my back so I returned to the desk and said the standard is a poor standard. Coffee is a staple item at nearly every hotel around the globe. This hotel is quite happy to charge an overpriced breakfast to my room, but not coffee. Very disappointed with the staff's attitude and lack of common sense and accommodation for such a simple and standard request. I won't be staying with this hotel chain ever again.
The room itself was small, but very quiet. I was supplied only one towel and a twin duvet for a king bed. The fan and room thermostat didn't seem to work.
Joseph
Stayed 3 nights in Nov 2025
