2/10 Terrible
Karl
Traveled with family
Dec 14, 2025
We arrived one hour prior to check in. The lady at the front desk said the room wasn’t ready yet (which I understood) however, approximately 15 guests arrived after we did and was able to check in. One hour and a half passed and the lady at the front desk said our room was still not ready. Now we’re 30 minutes past check in and still no room although guests were still arriving and checking in. It wasn’t until I called the corporate office and they called the hotel, that we finally got our room. I don’t know if it was because we used a third party to make our reservations or what but, they didn’t honor the check in time or offer any compensation for being late. The black ladies were rude and insulting towards my wife and I. They didn’t tell us anything about the hotel accommodation or offer us water like they normally do for Hilton Honors Members. I will NEVER come to this hotel again!!!
Karl
Stayed 1 night in Dec 2025




























