Book Best Western rooms in Key West Historic District

"Over the last 10 years, we have stayed at the Pier House several times . The location is perfectly located near all of the fun of Duval but off the road enough for it to be a quiet, tropical oasis. The private beach with chairs, umbrellas and towel service is fantastic! Oceanside food and drink service is amazing with great staff . The rooms are very comfortable (our favorite are the Lunai with a private outside seating area ). All of the staff, services and room are top tier . We comeback as often as we can!"

"The space was nice and convenient but the desk check-in and check out worker was aloof and not very communicative."

"My only gripe was the temperature in the room. Despite settling the thermostat to 68 degrees, the temperature wouldn’t drop below 73."

"Terrible hotel building with terrible customer service. Building is old and consist of few buildings combined. Need to change elevator 2 times to go to your room. Rooms are nicely decorated but not what you expect for $1000 a night. They are way over priced for the quality. Front desk staff is terrible. Don’t know how to handle issues which you will have plenty. We didn’t have AC 2 out of 3 nights and they didn’t even feel bad about it. They said basically it is what it is and we have to deal with it. One night they moved us to another room and they were acting like they were doing us a favor. It was major problem for us. second night they moved us to our room which has broken AC And gave us boxed fan to cool off. Front desk manager is clueless and don’t know how to handle issues and he has kids working for him who do not know how to handle anything. They are like teenagers. I would never ever stay there again and warn anyone not to there. Oh you will wake up 5am because of dumpster trucks getting the trash and it takes like 20 min. Another thing is their damn roosters , they start 4am and won’t let you sleep. Jesus, it was 3 days of hell! "

"Very disappointed with the “Cozy Queen” room. It looked nothing like the photos online — extremely small, tiny window, and only one nightstand. For nearly $600, it felt very misleading and not worth the price. When we raised this at reception, one of the ladies was very rude and dismissive, saying we booked a room type rather than the exact room shown in the photos, which felt unhelpful and not understanding of our concern. The two ladies at reception overall came across as rude."

"Great location! Property was great, water pressure in shower was very poor!"