6/10 Okay
January
Traveled with family
Oct 25, 2025
Upon arrival, the staff said I had not prepaid for the room, I said I have a receipt for paying online. The staff continued ‘you did not prepay for the room’ then with no confirmation they found my booking. The original charge on the screen was $524, and with no apology or recognition, the charge changed to the accident fee of $25. This was both a hassle and embarrassing for me and my children, as there were other guests trying to check in and the lady had not been discreet telling me (wrongly) ‘ You did NOT prepay for the room’ The bath has damage, stained and cracked around the plug hole. The noise at night from the highway isn’t the hotels fault but guests should know you will hear each loud truck pass by. I had asked in the special requests section online for a room on a top floor, and maybe they were booked up, or maybe the lady didn’t want to acquiesce, but we were put on the 2nd floor. My children ate the prepackaged muffins for breakfast, as the waffle station was closed. I gave a favorable star rating but I would stay in a different hotel if we visited Chattanooga again.
January
Stayed 1 night in Oct 2025