6/10 Okay
Sumita
Traveled with family
Sep 24, 2025
Great location opposite cardiff castle and near queen street with lots of banks eateries and shops. Hotel had helpful friendly housekeeping staff, topped up cleaned and helped with the luggage with a smile. Food was good and well priced for a hotel.
Reception staff a bit untrained. They were confused on two occasions on duration of my stay and how to program the card. Each time was a different staff. I stayed for 10 days and twice my cards got deprogrammed and I had to trudge back three flights down to reception to get it programmed again!
BIggest issue : LIFT DID NOT WORK DURING MY ENTIRE STAY, I had to climb up three flights of stairs to get to my room. And I had to shop for school and dorm supplies and haul it up and then find the card was not working on two separate occasions and carry it back down to reception and back up again. Staff said it was an old lift so they were waiting for spare parts to be shipped from the US!! I would not have bookeda hotel without a lift. Even with a working lift you have to carry the luggage up from hotel doors to reception !
The room also does not have a mini fridge.so its hard to store milk or cheese or drinks.
Fire alarms kept going off several times.
Sumita
Stayed 9 nights in Sep 2025

































