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The Coal Exchange Hotel

3.5 star property
3.5-star hotel near Principality Stadium

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Photo gallery for The Coal Exchange Hotel

1 bedroom, in-room safe, individually decorated, iron/ironing board
Reception
Daily full breakfast (GBP 15.00 per person)
Front of property
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping

Explore the area

View in a map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay
    ‪10 min walk‬
  • Place, Principality Stadium
    ‪3 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard Double Room

7.0 out of 10
Good
(10 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

7.4 out of 10
Good
(3 reviews)
  • 646 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

King Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Cardiff

Butetown stay.A stay at this Butetown hotel places you steps from Coal Exchange building and within a 5-minute walk of Mermaid Quay. Techniquest and Wales Millennium Centre are also within half a mile (1 km).

What's nearby

  • Wales Millennium Centre - 5 min walk - 0.3 miles
  • Cardiff Bay Waterfront - 6 min walk - 0.4 miles
  • Cardiff Bay - 10 min walk - 0.6 miles
  • Principality Stadium - 3 min drive - 2.1 miles
  • Cardiff Castle - 4 min drive - 2.3 miles

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Coffee Mania - ‬4 min walk
  • ‪Zizzi - ‬5 min walk
  • ‪The Dock - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪The Eli Jenkins - ‬4 min walk

About this property

The Coal Exchange Hotel

3.5-star hotel near Principality Stadium
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Coal Exchange Hotel also features multilingual staff, concierge services, and room service (during limited hours).

This 3.5-star Cardiff hotel is smoke free.

  • 55 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

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Oct 12 - Oct 13
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 30-inch LCD TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

How close is The Coal Exchange Hotel to the airport?

The Coal Exchange Hotel is 13.2 mi (28-min drive) away from the Cardiff International Airport (CWL) airport, the closest popular airport to the property.

Does The Coal Exchange Hotel have an airport shuttle?

Airport shuttle services are not available at The Coal Exchange Hotel.

How close is The Coal Exchange Hotel to the beach?

This hotel is 8.5 mi (27-min drive) from Barry Island Beach and 3.1 mi (7-min drive) from Pennarth Beach. Don't forget your sunscreen!

Does The Coal Exchange Hotel offer free breakfast?

Free breakfast isn’t provided at The Coal Exchange Hotel, but full breakfast is offered for a fee of GBP 15.00 for adults and GBP 9.00 for children. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 8:00 AM to 10:30 AM.

Is there a casino at The Coal Exchange Hotel?

No, there is no casino at this hotel.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; Check-in end time: 1:00 AM. A fee applies for early check-in.

Is there free parking at The Coal Exchange Hotel?

Free parking is not available at this hotel.

Does The Coal Exchange Hotel have a pool?

The Coal Exchange Hotel does not have a pool.

Does The Coal Exchange Hotel have a restaurant?

Yes, there is a restaurant on site. The dining venue(s) will be closed seasonally each year from December 23 to December 26.

Does The Coal Exchange Hotel have a spa?

There are no spa services available at this hotel.

How close is The Coal Exchange Hotel to downtown Cardiff?

The Coal Exchange Hotel is 1.2 mi away from Cardiff.

Reviews

The Coal Exchange Hotel Reviews

8.4

Very Good

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 423 out of 782 reviews
Rating 8 - Good. 197 out of 782 reviews
Rating 6 - Okay. 84 out of 782 reviews
Rating 4 - Poor. 47 out of 782 reviews
Rating 2 - Terrible. 31 out of 782 reviews

Reviews

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Stayed 1 night in Jul 2025

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel for the price. I stayed at the Coal Exchange as I attended a gig at the Principality stadium and whilst it is a beautiful old building and the staff I encountered were pleasant, my room was inadequate. The bathroom floor was bubbling and peeling, quite the slip hazard, and it was clear the floor had not been cleaned since the last guest. Fabric on the headboard and dressing table chair were stained and peeling away. There was also dust coating the dressing table and wardrobe surfaces. It had not been cleaned. For the inflated price paid, this room was not up to standard. At least the bed was clean and comfortable. Unfortunately I only noticed most of the issues in the morning, once I was back from the gig, in daylight. I spoke to Expedia and hotel staff but was told nothing could be done. Please avoid.
Stayed 1 night in Jun 2025

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
Stayed 1 night in Jul 2025

2/10 Terrible

Veran

Stayed 2 nights in Jun 2025

4/10 Poor

Consuelo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel doesn’t have an air con it was too hot in the room. We were not able to sleep well. The first room we got stinks but as soon as we reported it the was replaced immediately.
Stayed 3 nights in Jun 2025

6/10 Okay

Rachelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: The staff was excellent, the location was great, the history and grandure of the building was interesting. Cons: 2 out of 3 rooms air conditioning wasn’t working. 1 out of 3 rooms the tv wasn’t working. The upkeep of the building needs some work.
Stayed 2 nights in Jun 2025

8/10 Good

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom
Stayed 2 nights in Jun 2025

6/10 Okay

Rachel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel under par

Hotel on 1st impression is Amazing. Sadly the room we were in was in need of a really good clean , stains on carpets and litter under the wardrobe. Wallpaper peeling, air conditioning not working and cannot open windows. The room was sweltering which let to an uncomfortable stay. Sadly not what we expected from what should have been a treat.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in Jun 2025

4/10 Poor

Helen

Lovely building and friendly staff. The shower didn’t work on arrival and lights flickering on and off. There appeared to be air conditioning unit in the room but stated was none. Window didn’t stay open so had to wedge open with desk drawer to cool room down. Luke warm water through tap and shower. They fixed shower and light when highlighted. Telephone service to report issues apparently not working. Couldn’t WhatsApp although told to do this to report issues as no reply due to no phone access for the staff to this service! Wouldn’t stay again. Breakfast decent though.
Stayed 1 night in Jun 2025

4/10 Poor

Dave

Disliked: Property conditions & facilities

Won’t be going back ..

Tired and grubby hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid building, great staff and excellent food. One small niggle, a double bed should be a double not two singles put together.
Stayed 1 night in May 2025

10/10 Excellent

Michaela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, room was clean and had everything we needed and more
Stayed 1 night in Jun 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Julie

Traveled with partner
Liked: Staff & service
Bedroom was a good size although the bathroom was very small. Good facilities in the room, tv too high on wall made it awkward to watch. Comfy bed, had a good night sleep. Fan in the room was handy as it was warm in the room.
Stayed 2 nights in May 2025

8/10 Good

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Stayed 1 night in May 2025

6/10 Okay

Ceri

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Night at coal exchange

Not the best welcome at reception room nice clean but issue with electrics in room 01 bath massive but water was luke warm stuff in bar was very friendly and helpful great Location
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location.

Lovely, welcoming staff. Hotel location perfect for our visit to the millennium centre. Spacious, clean room with a jacuzzi.
Stayed 1 night in May 2025

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay overnight, the room was spacious and well thought out, however for a suite it would have been nice to have a few extras such as bathrobes. The room and bathroom were both clean, and the jacuzzi bath is a lovely bonus. Breakfast in the morning was delicious and offered plenty of choice. Would happily stay again, great hotel for strolling around Cardiff Bay.
Stayed 1 night in May 2025

10/10 Excellent

Mr John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great historical building with lots of character and really friendly staff.
Stayed 1 night in May 2025

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great stay. Reception guy was lovely so friendly. Fab jacquzzi bath. Bed not the best… king size room but just 2 singles pushed together.
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Room was lovely and clean. The staff were very friendly and helpful. Absolutely lovely decor and definitely added bonus of the jacuzzi bath and love seeing all the old photos and history of the building.
Stayed 1 night in May 2025

8/10 Good

Sarah

Stayed 1 night in Apr 2025

10/10 Excellent

Claudius K.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025