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"We were frustrated by our stay at the Cardiff Hilton. The facilities were nice, but important elements weren't available for us. The staff would not
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4.5-star luxury hotel near Cardiff Castle, connected to a shopping center
Central Cardiff getaway
At this Cardiff City Centre hotel, you'll be well placed to visit Cardiff Castle and New Theatre, both within a 5-minute walk. Principality Stadium and Cardiff University are also within half a mile (1 km).
Luxury amenities
A full-service spa and an indoor pool are featured at this smoke-free hotel. Traveling on business? Take advantage of the 7 conference rooms, free WiFi in public areas, and valet parking. You'll appreciate the 24-hour fitness center, bar/lounge, and concierge services.
Soaking tubs, wired Internet
Boasting deep soaking bathtubs, the 197 guestrooms also offer wired Internet and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include minibars and separate bathtubs and showers.
Hilton Cardiff ratings based on 4 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Hilton Cardiff
Everyone (2)
4 out of 5
Expensive price for a mediocre room.
Pros:Great location downtown.
Cons:Friendlier and more welcoming atmosphere for guests, and air conditioning that works.
We were frustrated by our stay at the Cardiff Hilton. The facilities were nice, but important elements weren't available for us. The staff would not allow our teens to swim without an adult (they are 16 and 14) present, and the air conditioning in the room didn't really cool the temperature or control the humidity much. By morning, our room was hotter and much more humid than the hallways despite having set the temperature. Hotel staff were brusque during check in, making us feel like they were doing us a favor! Overall, we would not recommend the hotel, and we won't return next time we are in Cardiff.
Posted by B, from Montana on Aug 9, 2018
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Comment from Hotel Management
Aug 23, 2018
by Marie
Dear Guest
Thank you for your review.
I am sorry for your disappointment regarding our swimming pool children's policy and the AC unit in your room. I will pass on your comments to our operations team so that we can further improve our service to our customers. Thank you for your comments.
Kind Regards
M Fagan
General Manager
3 out of 5
Nice hotel, but needs some updating.
Pros:Good location, friendly and helpful staff, pool and hot tub were nice.
Cons:Room needs deep cleaning and mold removed. Updated signs in elevators would be helpful as well.
Location:Right across the road from Cardiff Castle, walking distance to food and shopping. Around 10 minute walk to Cardiff Station. Bus stop right out front.
We booked this hotel to see the Cardiff Castle and the Dr. Who Experience. The staff here was very nice and helpful with our bus and train questions. The business office is convenient and has a printer and good internet. The room that we had on the fifth floor, however, had lots of black mold in the bathroom! My allergies went through the roof. It was along the tile in the shower and in the grout on the floor. Our toilet hadn't been cleaned (gross), and the bed had dirt on the comforter. The carpet needed cleaning as well, as it smelled funny. We let them know about all of it and they seemed very inclined to look into it. Again the staff was very helpful throughout our stay.
We had a hard time finding the steam room, which on all the hotel signs says it's on the lobby floor but hasn't been there for two years and is actually in the fitness room. The pool and sauna are both very nice, with a lap lane and clean towels. Hot tub was big and comfy too.
Breakfast was great, huge selection and a cook that does good omelettes. Juice smoothies, fresh breads and the like. They have a nice dining area as well with views of the Castle across the street.
I liked this hotel and its convenient location, but the room really needs cleaning and updating. Not sure how the other rooms are in the hotel, maybe it was just ours.
Posted by M, from Texas, United States on Oct 13, 2015
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Comment from Hotel Management
Oct 21, 2015
by MF.
I would like to thank you for your review.
Please accept my sincere apologies for your feedback regarding the standard of your room and I do hope that you reported this matter directly to the Duty Manager during your stay. I will resolve this immediately with the housekeeping team.
4 out of 5
Nice Hotel in Cardiff
Cons:No free Internet
Great view of the castle from my room. Close to the city centre and the shops.
Posted by travelingismyhobby, from Dallas, TX on Dec 27, 2011
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Comment from Hotel Management
Apr 25, 2015
by
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.
We look forward to welcoming you back to our hotel in the not too distant future.
Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
5 out of 5
Great room, location, and food in Cardiff
Pros:Free Internet, location near attractions
Cons:breakfast quite pricey even with room discount
Spent two evenings on trip to UK in November and this hotel was perfect for the occasion.
Room was clean and spacious, food at hotel restaurant was great. Location across from Cardiff castle and near tourist locations in town was great and Cardiff Bay was a short bus or water taxi ride away.
Posted by xxVoyageryy, from Manassas, VA on Dec 24, 2011
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Comment from Hotel Management
Apr 25, 2015
by
A big thank you for your fantastic review.
Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments.
Thank you for taking the time to offer great feedback.
Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Hilton Cardiff offers its guests a full-service spa, an indoor pool, and a sauna. There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3651 square feet (339 square meters) and includes conference space. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the luxury Hilton Cardiff. Parking is available for a fee. This 4.5-star Cardiff hotel is smoke free.
197 guestrooms or units
7 levels
3651 sq ft of conference space
339 sq m of conference space
Built in 1999
Bar or lounge
Coffee shop
Cabanas by the pool (free)
Conference space
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Computer for guest use
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Grocery/convenience store
Laundry facilities
Sofa bed
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
, Wired Internet access - surcharge
Parking
Valet parking (surcharge)
Transport
Airport: Cardiff (CWL-Cardiff Intl.) (20.3 km / 12.6 mi)
Train station: Cardiff Queen Street Station (0.9 km / 0.6 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Hilton Cardiff offers 197 accommodations with minibars and laptop-compatible safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Cardiff hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.
Deep soaking tub
Minibar
In-room dining (24 hours)
Flat-screen television
Cable channels
Kitchenware
Separate shower and tub
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
Grey Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Golfing nearby
Spa Services
Schmoo in the City has 2 treatment rooms and outdoor treatment areas. Services include hot stone massages, facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily.
Hot stone massage
Sauna in spa
Steam room in spa
Number of treatment rooms 2
Outdoor treatment areas
Manicures and pedicures
Body scrubs
Facial treatments
Aromatherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: GBP 17.95 per person (approximately)
Fee for in-room wireless Internet: GBP 15 per day (rates may vary)
Fee for in-room wired Internet: GBP 15.00 per day (rates may vary)
Fee for wired Internet in public areas: GBP 15 per day (rates may vary)
Valet parking fee: GBP 30 per night
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cardiff Hilton
Hilton Cardiff
Hilton Hotel Cardiff
Cardiff Hilton Hotel
Cardiff Hilton International
Hilton Cardiff Hotel Cardiff
Hilton Cardiff Wales
Hilton International Cardiff
Hilton Cardiff Hotel
Hilton Cardiff Hotel
Hilton Cardiff Cardiff
Hilton Cardiff Hotel Cardiff
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
