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Aparthotel

Naco Aparthotel by Arca Spa

Property class: 4
4-star ski aparthotel near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Naco Aparthotel by Arca Spa

Front of property
Indoor pool, open 8:00 AM to 9:30 PM, sun loungers
Suite (Rooftop) | Living room | Flat-screen TV
Junior Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing
Spa

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Free WiFi
  • Laundry

Explore the area

View in a map
Spissstrasse 44, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪5 min walk‬
  • Place, Zermatt - Furi
    ‪10 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Studio (North)

Studio (North) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Studio (North)

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio (South)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Studio (South)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment

Apartment | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Apartment

  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Rooftop)

Suite (Rooftop) | Living area | Flat-screen TV

Suite (Rooftop)

  • Mountain view
  • 4 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | Living room | Flat-screen TV

Junior Suite

  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Double Bed (Matterhorn View)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Studio, 1 Double Bed (Matterhorn View)

  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment (Garden)

Apartment (Garden) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Apartment (Garden)

  • Garden view
  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds

About the neighborhood

Zermatt

Winter getaway.Within a 5-minute walk of this Zermatt aparthotel, you'll find Tour Monte Rosa and Zermatt Visitor Center. Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular are also within half a mile (1 km).
View more Aparthotels in ZermattOpens in a new window

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt Visitor Center - 3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.3 miles
  • Zermatt - Furi - 10 min walk - 0.5 miles
  • Sunnegga Ski Resort - 18 min walk - 1.0 mile

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Sion (SIR) - 84 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Backstage Hotel - ‬8 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Restaurant Derby - ‬6 min walk

About this property

Naco Aparthotel by Arca Spa

4-star ski aparthotel near Zermatt-Matterhorn Ski Paradise
During the winter, enjoy onsite recreation like snowboarding, sledding, and snowshoeing. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes.

Free breakfast is available daily. Public spaces have free WiFi.

This 4-star Zermatt aparthotel is smoke free.

  • 25 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Naco Aparthotel by Arca Spa offers 25 accommodations with safes and bathrobes. Flat-screen televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, slippers, and hair dryers.

This Zermatt aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Arca. Services include massages. The spa is open daily.

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Property amenities

Ski

  • Close to skiing
  • Ski lifts nearby
  • Ski runs nearby

Pool/Spa

  • Full-service spa
  • Indoor pool
  • Massage
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Electrical adapters
  • Free local calls
  • Free newspapers in lobby
  • Guidebooks
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Restaurant dining guides
  • Safe
  • Safe at front desk

Location highlights

  • In the mountains

Things to do

  • Bicycle rentals
  • Sledding
  • Snowboarding
  • Snowshoeing

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 25 units
  • Bicycle rentals
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Kitchen/kitchenette fee: CHF 30 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 8:00 AM to 9:30 PM.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Naco Aparthotel Spa
Naco By Arca Spa Zermatt
Naco Aparthotel by Arca Spa Zermatt
Naco Aparthotel by Arca Spa Aparthotel
Naco Aparthotel by Arca Spa Aparthotel Zermatt

Frequently asked questions

How close is Naco Aparthotel by Arca Spa to the airport?

Naco Aparthotel by Arca Spa is 50.4 mi (84-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

Does Naco Aparthotel by Arca Spa have an airport shuttle?

Airport shuttle services are not available at Naco Aparthotel by Arca Spa.

Does Naco Aparthotel by Arca Spa offer free breakfast?

Naco Aparthotel by Arca Spa offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Naco Aparthotel by Arca Spa?

No, there is no casino at this aparthotel.

What time is check-in at Naco Aparthotel by Arca Spa?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM.

Is there free parking at Naco Aparthotel by Arca Spa?

Free parking is not available at this aparthotel.

Does Naco Aparthotel by Arca Spa have a pool?

Naco Aparthotel by Arca Spa features an indoor pool. Guests can enjoy pool access from 8:00 AM to 9:30 PM.

Does Naco Aparthotel by Arca Spa have a spa?

Pamper yourself with a day at Arca, where you can enjoy massages.

How close is Naco Aparthotel by Arca Spa to downtown Zermatt?

Naco Aparthotel by Arca Spa is 0.5 mi away from Zermatt.

Naco Aparthotel by Arca Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 132 out of 145 reviews
Rating 8 - Good. 10 out of 145 reviews
Rating 6 - Okay. 3 out of 145 reviews
Rating 4 - Poor. 0 out of 145 reviews
Rating 2 - Terrible. 0 out of 145 reviews

10/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Houng

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staffs from breakfast and room is very modern and clean.
Stayed 3 nights in Dec 2025

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, property conditions & facilities
Spacious and spotless room, great mountain views and excellent customer service from reception to dining staff and cleaning crew. Thoroughly enjoyed our stay :)
Stayed 2 nights in Dec 2025

10/10 Excellent

Vannessa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, breakfast was great, and great views.
Stayed 6 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, room comfort

Great hotel

Stayed here as part of a longer trip. This is a great hotel with an outstanding staff. It is close to the train station. We were able to transport our luggage from the train station to the hotel without issue. The breakfast was outstanding. The last day we left early and were unable to partake in the breakfast so the staff made us sandwiches to take with. I would definitely stay here again.
Stayed 2 nights in Sep 2025

6/10 Okay

Kalateerth

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
My recent stay at Naco Aparthotel by Arca was average, with some highs and lows. The room itself was very good—modern, clean, and spacious, with a stylish design and a cozy balcony offering great views of Zermatt’s mountains. The staff were fantastic, always friendly and helpful, which made the experience more pleasant. However, there were notable downsides. Construction noise started at 7 AM every day, which was disruptive, especially since the lack of AC (common in Zermatt hotels) meant we had to keep windows open during warmer weather. This amplified the noise, making it hard to relax. The sink in our room also had an unpleasant gutter smell, which was off-putting. The spa facilities were decent but underwhelming. The sauna and hot tub weren’t hot enough for my liking, though the deep tissue massage by Linda was a standout—absolutely fantastic and a highlight of the stay. I was also disappointed that, unlike many other hotels in Zermatt, there was no shuttle service to the train station or main areas, which would’ve been convenient with luggage or for quick trips into town. Overall, the aparthotel has potential with its great rooms and staff, but the construction noise, lack of AC, and minor maintenance issues impacted our stay. I’d consider returning if these were addressed, especially for the price.
Stayed 2 nights in Sep 2025

10/10 Excellent

Insuk

Liked: Cleanliness, property conditions & facilities
Everything was great. Thank you.
Stayed 2 nights in Aug 2025

10/10 Excellent

Armin, Sarasota

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It a great place to stay. Looks really modern and newly renovated. Will definitely recommend and stay again. Breakfast is great also.
Stayed 2 nights in Jul 2025

10/10 Excellent

Williamson

Liked: Cleanliness, room comfort

Terrific value from a hotel snob

I usually find faults in hotels but this hotel has tremendous value and is clean. We enjoyed the indoor saltwater pool and the convenience from the train station. Breakfast had solid mix of western comforts and more traditional local fare. Enjoyed so much we actually extended the stay by a day.
Stayed 1 night in Jul 2025

10/10 Excellent

Awais, Millburn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What an amazing place to stay In Zermatt, away from the noise but still very close to everything and the train station. Large rooms with all amenities and very clean and comfortable. Made our stay memorable
Stayed 2 nights in Jul 2025

8/10 Good

mc

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lillian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
good breakfast selection, great spa pool and steam room, would highly recommand
Stayed 2 nights in Jun 2025

10/10 Excellent

Fion

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and helpful staff providing maps and recommendations for hikes, would definitely come again!
Stayed 2 nights in Jun 2025

10/10 Excellent

gayatri

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Sum Wai

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family love it a lot.
Stayed 2 nights in Apr 2025

10/10 Excellent

Colin Smith

Traveled with group
Liked: Cleanliness, room comfort

Excellent apart-hotel

All the reviews are spot-on. The Naco apartments are great - clean, well set out and have much better amenities than I was expecting. The pool/spa area is really nice and breakfast is excellent. Also everyone was really helpful and we much appreciated the baggage being taken to the train station!
Stayed 4 nights in Apr 2025

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Elaine

Traveled with group
Liked: Cleanliness, room comfort
Easy walk from the train. The staff were very helpful. Room was clean and large with a nice balcony. Spa was fantastic as was the breakfast. All in all, a great stay!
Stayed 3 nights in Feb 2025

10/10 Excellent

Syd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an outstanding hotel with nice accomodations, friendly staff, and excellent location at a great value. The pool and spa are nice, and the breakfast buffet is a great start to the day. It is conveniently located to the bus transportation to all of the slopes, and is an easy walk from the train station. The room itself was very clean and modern. Our family was truly delighted with our stay. If you are considering, don't hesitate!
Stayed 4 nights in Mar 2025

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good location with a good Spa facility including both steam room and dry sauna, pool was clean with a number of different water jets to soothe the sore muscles, along with an air jet bed. Room was good with a small locket/eating area that was equipped for short stays. There is a bar that has load music close by that could disturb your sleep if you don’t have ear plugs. It was load!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kris

Liked: Cleanliness, property conditions & facilities
Perfect apartment for a family of four. Very clean, modern and spacious
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

Lovely Naco!

This was a wonderful hotel, especially for our family. Front desk staff is very kind and helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Mingqi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a studio (north) room. It is spacious and bathroom is modern. The room has a balcony with mountain view. Full kitchen. Not far from train station but in a quiet area. Breakfast is excellent. Indoor pool is also a plus. Like the place very much.

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, room comfort

Stay Here!

Wonderful room, beautiful location, had a balcony facing the Matterhorn! The breakfast was awesome, the staff was all pleasant!
Stayed 3 nights in Oct 2024

8/10 Good

Atsushi

Traveled with family
Stayed 2 nights in Oct 2024