Book Hotels in Xinfeng

I called a day before from Japan to remind them my husband is very allergic to down feathers and to please remove everything in the room that is down. They assured me not to worry and housekeeping will change everything out. We were transiting in Taipei and connecting flight the next morning . We arrived at hotel 11pm as we had to wait 30 mins for the hotel shuttle. Check in was pleasant enough. I asked again at check in if room is feather free. The girl assured me it was. When we arrived in the room, every pillow and the comforter were all down . Could not get anyone to answer phone, so had to go back downstairs. The front desk was very apologetic and said they will switch us to another room. We waited another 45 mins to get the new room. By then, it was way past midnight. When we arrived new room, ( which was on executive floor) the blankets were very thin and the size of the airline blanket. I tried calling housekeeping, but phone did not work. So I had to make another trip downstairs. Waited another 15 mins before addition airline blanket came. When we finally cleaned up, we discovered there were no face cloth. By then we were exhausted. Decided to just crash in bed as we had to catch the airport shuttle at 630am. The hotel itself is very nice and the front desk staff all very courteous. Just follow through system from front desk to housekeeping is not working .

The staff is very helpful. We reserved a "King Corner room" in order to have a view faces the park. We were very pleased.