2/10 Terrible
Hannah
Traveled with partner
Jun 30, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This review is going to sound crazy but this was honestly the worst experience I have ever had at a hotel. Especially a hotel with 7.9 stars. We arrived at 3:30 for our 3pm check in. We were in a little hurry because we had to get ready for a concert. The first staff was a lady and she was incredibly slow. She took 15 minutes helping the couple before us then proceeded to tell us our room wasn’t ready yet and when asked when it would be she said “I don’t know”. She then proceeded to check me in and gave me room keys insinuating it actually was ready. We grab all our stuff, get to the room, and it is trashed (not cleaned yet). She gave us keys to a DIRTY room. I had to go back down to the office where there was a new staff member. 5 people in front of me, I waited about 20 more minutes. Finally, he helped and gave us keys to a new room. We go back up and it’s a 1 king room when we booked a 2 queen. I asked about this and he said “sorry we’re all booked up for 2 queens”. So we dealt with it as there was a pull out couch and we were in a hurry. No blankets in the closet as he said there would be. We get back from the concert, around 1am. I untuck the comforter from the bed and begin putting my legs under. I kid you not there was literal SH*T under the comforter!!! My leg touched it and I had to run to the bathroom to wash it off. I call the office again. A different guy comes up and takes the comforter. New room was not offered. He says the rest of the bed should be fine. INSANE
Hannah
Stayed 1 night in Jun 2025