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4.5 out of 5

"The young lady at the desk was extremely kind. Offered us choice of floors and a room close to parking lot to unload. She was very friendly and repres ... " More

By a verified traveler on Thu 22 Sep 2022

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Hotel Description

Enjoy free breakfast at this 3-star Winston-Salem hotel

In Winston-Salem

Within 2 miles (3 km) of this Winston-Salem hotel, you'll find Hanes Mall and Wilkes Regional. Novant Health Medical Park Hospital and Novant Health Forsyth Medical Center are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, express check-in, and express check-out are also offered.

Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$97* Per night/room Dec 24 - Dec 25

Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Springhill Suites by Marriott Winston-Salem Hanes Mall ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Springhill Suites by Marriott Winston-Salem Hanes Mall

Everyone (9) Couples (1) Family (5)
5 out of 5
The young lady at the desk was extremely kind. Offered us choice of floors and a room close to parking lot to unload. She was very friendly and represented the hotel very well!

Posted by on Sep 22, 2022

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5 out of 5
Quiet, but close enough to the hustle and bustle.

Posted by , from Livonia on Aug 6, 2022

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Comment from Hotel Management

Aug 28, 2022 by General Manager

Thank you for your 5 star review! We are delighted to hear you had a great stay with us!

5 out of 5
Nice hotel.

Posted by on Sep 25, 2021

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Comment from Hotel Management

Oct 24, 2021 by Front Desk Supervisor

Glad you enjoyed your stay and thanks for completing a survey.

5 out of 5
Very clean and rooms were spacious. They also had a great complimentary hot breakfast. When I’m in the area I would definitely stay again.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 22, 2021 by Carmen Front Desk Agent

We look forward to seeing you again when you are in the area. Glad you enjoyed our breakfast as well. Thanks again.

4 out of 5

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 22, 2021 by Carmen Front Desk Agent

Thanks for your feedback

5 out of 5
Everything was just perfect.

Posted by on May 26, 2021

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5 out of 5
We only stayed 1 night but the hotel was clean, room was a nice size and staff was friendly and attentive.

Posted by on Oct 5, 2019

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5 out of 5
Clean Modern Convenient. Could use a bar and restaurant.

Posted by on Apr 16, 2019

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5 out of 5
The hotel was one of the best experiences I had this year.

Posted by on Dec 28, 2018

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Comment from Hotel Management

Dec 28, 2018 by Springhill Suites by Marriott

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on Dec 16, 2018

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Comment from Hotel Management

Dec 16, 2018 by The Springhill Team

Thank you for taking the time to review our property at The Springhill Suites in Winston Salem . We are delighted to hear your stay was a memorable one. Well look forward to seeing you on your next trip to Winston Salem.

About the Springhill Suites by Marriott Winston-Salem Hanes Mall

Location 1015 Marriott Crossing Way, Winston-Salem, NC 27103

Property Features

Springhill Suites by Marriott Winston-Salem Hanes Mall offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served. The business-friendly Springhill Suites by Marriott Winston-Salem Hanes Mall also features gift shops/newsstands, coffee/tea in a common area, and laundry facilities. Free self parking is available. This 3-star Winston-Salem hotel is smoke free.

  • 95 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Springhill Suites by Marriott Winston-Salem Hanes Mall offers 95 air-conditioned accommodations with safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with twin sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Day bed
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Springhill Suites Marriott Hanes
  • Springhill Suites Marriott Hanes Hotel
  • Springhill Suites Marriott Hanes Hotel Winston-Salem Mall
  • Springhill Suites Marriott Winston-Salem Hanes Mall
  • Springhill Suites Marriott Winston-Salem Hanes Mall Hotel
  • Springhill Suites Marriott Hanes Mall Hotel
  • Springhill Suites Marriott Hanes Mall
  • Springhill Suites by Marriott Winston Salem Hanes Mall
  • Springhill Suites riott Hanes
  • Springhill Suites by Marriott Winston-Salem Hanes Mall Hotel

You should know

  • Pool access available from 8 AM to 10 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.