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"Poor room supply of towels and cleaning " More

By a verified traveler on Mon 02 Aug 2021

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Hotel Description

3-star aparthotel near Bob Carpenter Center

Close to airport

At this aparthotel, you'll be steps from Bob Carpenter Center and within a 10-minute walk of Fred Rust Ice Arena. University of Delaware and Kells Park are also within 2 miles (3 km).

Free perks

This aparthotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, kitchens

The 91 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, free wired Internet, and TVs with cable channels. Weekly housekeeping is available.

Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 5 Max
$118* Per night/room Nov 1 - Nov 2

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking (Larger)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Homewood Suites by Hilton Newark-Wilmington South ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Homewood Suites by Hilton Newark-Wilmington South

Everyone (4) Couples (1) Family (2)
3 out of 5
Poor room supply of towels and cleaning

Posted by on Aug 2, 2021

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2 out of 5
We only had two towels doe a two day stay for 4 people. Three separate requests were made over the two day stay but we were told no towels were available. We also did not have any sheets or blankets doe the pull out couch. We asked multiple times for those as well. The staff was apologetic but I just don’t think they had any to give to us.

Posted by on Jul 12, 2021

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1 out of 5
The property was dirty the room was not as clean as it should have been I had to pay an extra $100 deposit that won’t be refunded for 3-5 days on top of the $227 for the room there was no pool there were only 2 towels and had to wait for extras. The closest door was off the tracks the toilet didn’t flush right. And breakfast was a hockey puck bagel and a yogurt. This hotel was not worth $65/night let alone $200 period.

Posted by on Jun 6, 2021

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5 out of 5

Posted by on Jun 24, 2020

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5 out of 5
Able to accommodate our pet and good place to stay

Posted by on Dec 30, 2018

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4 out of 5

Great room for the price

Pros: Large comfortable and quiet rooms
Cons: Get me my cot the first time I asked.
When I arrived I was very impressed with the size and comfort level of the rooms. They were HUGE. They were also clean and had a very pleasant stay even with 5 of us. The only complaint I have is that I asked for a cot to be delivered to the room and I had to request it again;

Posted by on Jan 24, 2017

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4 out of 5

visiting relatives at Christmas time

Nice hotel, comfortable room, good breakfast. The parking lot was most unusual, but we were able to find a spot in the end.

Posted by on Dec 29, 2015

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5 out of 5

Surprise Sleep Over - no muss no fuss!

We booked this hotel as a surprise sleep-over for our daughter. We booked the 2 bedroom suite and had plenty of room for the 6 of us. The girls swam for a few hours, got cleaned up so we could go next door to TGIFridays for dinner and then back to the hotel for more swimming and a movie. Beds were great - very comfy! Full kitchen with refrigerator, 2 burner stove, dishwasher, plates, glasses and silverware for 4. We chose this hotel for the size of the room, the pool and the great breakfast served in the morning! We did not feel cramped at all - the suite had huge rooms and high ceilings. Breakfast was delicious - scrambled eggs, pancakes, fried potatoes, bagels, donuts, croissants, sausage (they ran out of bacon) cereal, juices, milk, hot chocolate and coffee. We will use this hotel for future sleep-overs!

Posted by on Apr 3, 2010

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5 out of 5

Awesome place to stay!

While MapQuest didn't have the best directions for me, I have to say the easy/on/off of the Highway was fabulous after being on the road for 9 hours. In addition, I felt like royalty when I got to my room. It had 14 foot ceilings, was a suite with a full kitchen and fabulous bathroom. My room was very clean as well and very bright. I was on floor level and it was quiet! The best feature was the bed, I have never slept better. I was away for vacation for nearly 8 days on one of the worst beds I've ever experienced - I kept saying I can't wait to get back to my own bed - well now I can't wait to purchase the bed I stayed on at this hotel. I am beyond ecstatic with the hotel and will stay there going forward. A TGI Fridays was literally 500 feet from the hotel which meant no more driving and we were able to retire to a very nice nights sleep in very little time. I did laundry and used the Business Center - all was a pleasurable experience. For those who are looking for a place to stay near the University of DE, this is the hotel you want, literally across the street from the campus.

Posted by on Sep 1, 2008

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About the Homewood Suites by Hilton Newark-Wilmington South

Location 640 South College Avenue, Newark, DE 19713

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. Event space at this aparthotel measures 480 square feet (43 square meters). The business-friendly Homewood Suites by Hilton Newark-Wilmington South also features a fitness center, coffee/tea in a common area, and a fireplace in the lobby. Free self parking is available. This 3-star Newark aparthotel is smoke free.

  • 1 building
  • 91 guestrooms or units
  • 6 levels
  • 480 sq ft of conference space
  • 43 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Convenience store
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Train station: Newark Station (1.7 km / 1.1 mi)
  • Parking: Free self parking

Room Amenities

Homewood Suites by Hilton Newark-Wilmington South offers 91 accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Newark aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (weekly)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 7:00 AM to 8:30 AM and on weekends from 7:30 AM to 9:30 AM.

A hosted evening meal is available for a surcharge on Monday, Tuesday, Wednesday, and Thursday.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Skydiving nearby
  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 25 per stay
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Hilton Hotel Newark-Wilmington South
  • Homewood Suites Hilton Newark-Wilmington South
  • Homewood Suites Newark-Wilmington South
  • Homewood Suites Hilton Newark-Wilmington South Hotel
  • Homewood Suites Hilton Newark-Wilmington South
  • Hotel Homewood Suites by Hilton Newark-Wilmington South Newark
  • Newark Homewood Suites by Hilton Newark-Wilmington South Hotel
  • Hotel Homewood Suites by Hilton Newark-Wilmington South
  • Homewood Suites by Hilton Newark-Wilmington South Newark
  • Homewood Suites by Hilton Newark Wilmington South
  • Homewood Suites Hilton Hotel
  • Homewood Suites Hilton
  • Homewood Suites by Hilton Newark Wilmington South
  • Homewood Suites by Hilton Newark-Wilmington South Newark
  • Homewood Suites by Hilton Newark-Wilmington South Aparthotel

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.