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"My hubby and I came to the Clarion to do Karaoke in their Rock N Roll Sports Bar and Restaurant and decided to stay the night as well. That way we co ... " More

By a verified traveler on Sun 11 Mar 2018

Hotel Description

3-star hotel near Southland Park Gaming and Racing, connected to the convention center

Convention convenience

At this West Memphis hotel, you'll be within half a mile (1 km) of Southland Park Gaming and Racing and 6 miles (10 km) of Arkansas State University Mid-South. Tilden Rodgers Park and Hernando de Soto Bridge are also within 6 miles (10 km).

Free perks

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 126 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, premium bedding, and free newspapers are also available.

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$63* Per night/room Oct 1 - Oct 2

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Clarion Hotel West Memphis I-40 I-55 ratings based on 17 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Clarion Hotel West Memphis I-40 I-55

Everyone (16) Family (1)
3 out of 5
Room had some holes in walls. You could see hair on bed sheets. Check in process was slow. 2nd day had to get new room keys cause the previous ones given didn’t work anymore.

Posted by on Mar 25, 2019

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1 out of 5

Room was Buggy!

Location: Clarion HOtel West Memphis, Arkansas - buy drugs and liquor- gas station was out of regular gas.
HI First impression was "ok I am here one night get in and out and I'm gone." Well, not with my wife. She thought the lobby was adequate for a budget very sparsely set up furnitrue and needed cleaning. First room they sent us the bathroom had a noise like a siren was going off very low noise but noticeable. Second room they sent us we had to take the elevator. Oh my God even I was surprised the elevator was terribly dirty and needed an update - paint etc. the elevator smelled like fresh marijuana just smoked. We got in room and immediately a bug was on wall - wife thought it was a roach 2inches long and at least 1/2 inch wide on wall. We had to leave = the staff was kind and gave us an immediate refund. I felt sorry for the people. It seemed like the staff needed some help,

Posted by , from Missouri on May 14, 2018

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Comment from Hotel Management

May 15, 2018 by FD

We are sorry for the inconvenience of your stay. We greatly apologize for everything that happened to you and for you having to leave the hotel. We are currently working to fix the problems at hand and hope that you would come back and give us another try.

3 out of 5

Expected Better from this chain

Pros: Clerk's professionalism despite the number of duties and issues being thrown at her all at once
Cons: cleaner floors, more front desk help during busy times. A computer system that isn't constantly going down.
The hotel was OK and the single staff member attending the front desk was professional. However, that's where the pleasantries ended. I walked directly up to the counter with the clerk on the phone, trying to handle another reservation. My reservation didn't come up immediately. The computers went down twice and the phone was constantly ringing. Within a few minutes, there were 5 people standing at the counter with me, and at a busy time of day, it's not a good time to be working solo at this hotel counter, let alone most at a busy time of day. Being first in line, ready to check in with a reservation, it still took the clerk almost 25 full minutes to get me checked in between a constantly ringing phone, and computer issues. She maintained her composure and professionalism, but obviously needed a second clerk for all the business happening. The carpeting in the hotel halls and in the room seemed almost sticky, like might be found in a theater lobby, having had something other than water spilled on them. Kind of disgusting. Aside from the carpeting, the rest of the hotel and the room seemed pretty clean for a slightly aging hotel. Not what I expected from the chain Clarion belongs to.

Posted by on May 1, 2018

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Comment from Hotel Management

May 4, 2018 by fd

We are sorry if your stay was inconvenienced in any way. We are working hard to resolve these issues. We will let our front desk clerks know how well of a job they are doing. We do hope that you come back to visit us again.

4 out of 5

Came for karaoke

Pros: The bar/restaurant located inside was great. They have an nice indoor pool. They supply a very nice breakfast as well. The rooms were nice and clean
Cons: They need a little more staff at the front desk and more computers than just one. Slows things down a bit, but they were very nice and that helps.
Location: There is the Greyhound park across the road if you like that sort of thing. We didn't have time to go this time, but hope to next time.
My hubby and I came to the Clarion to do Karaoke in their Rock N Roll Sports Bar and Restaurant and decided to stay the night as well. That way we could drink and enjoy ourselves for our 2 Year Anniversary and not have to drive all the way back home after drinking. The staff was very nice and the place was clean. The bar/restaurant was very nice and I really love the fact that it's NON SMOKING!!!! Big Plus in mine and my hubby's books. The food was great even though there was quite a wait. Turned out only one poor waitress was working her tail off. They also had the bar staff running around as well. The cooking staff didn't show and the owner was having to do it all. Bless them. With that said I would still come back there again. Our room was located in a great spot as well not far from the bar and from the pool. Though this time we didn't get to swim, but hoping to the next trip. We will be back.

Posted by , from Atoka TN on Mar 11, 2018

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Comment from Hotel Management

Mar 19, 2018 by fd

We are very pleased to hear that you and your husband enjoyed your stay with us. We are also pleased that our staff were helpful and friendly and well as the restaurant staff. Thank you for taking the time to let us know how well we did. See you next trip.

1 out of 5

the place was nasty! every floor smelled Marijuana

Can believe that this place is expensive if it was nasty they had a party or something so every floor smelled of marijuana they with puke everywhere stuffs feel everywhere went down for a hot breakfast got no break with everything was cold everything was empty it was the most miserable place I'd ever stayed somebody lift her kids on acqainted in the room behind us they stayed up all night long be in Bang on the walls couldn't get no sleep it was a very nasty stay and I would like to have my money back

Posted by , from At the West Memphis Clarion on Mar 5, 2018

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Comment from Hotel Management

Apr 2, 2018 by fd

We are sorry to hear about the inconvenience of your stay. We are working at getting all these problems resolved. We deeply apologize and hope you come back and pay us a visit.

5 out of 5
I really wish the breakfast had been served on something other than styrofoam plates and bowls, but otherwise, everything was very comfortable and exceeded expectations.

Posted by on Dec 26, 2017

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Comment from Hotel Management

Dec 28, 2017 by dh

Thank you fro taking the time to let us know about your stay. We are pleased to hear it was a comfortable stay for you. We apologize for the inconvenience of the breakfast. We hope you come visit again.

1 out of 5

DO NOT STAY HERE

Pros: There is nothing positive about this hotel.
Cons: Whoever owns this property needs to do a complete overhaul...both with renovations and new staff.
Location: Near downtown Memphis on the AR side.
The entire hotel smells of mold and they try to cover it with spray. The rooms are FREEZING or SUPER HOT because the very old units do not work. When i asked the front desk to have maintenance come look at it, she stated that all the units are like that and they cannot be fixed. No offer to change rooms. The "indoor pool" is cement and flaking paint. It is FREEZING cold. The maintenance could not fix this, either. The showers do not get hot or even remotely warm. The breakfast is so disgusting that it made me and my son sick. There was trash lying around the hotel. Smoking by other patrons right outside the doors and they were propping the doors open, so it always smelled of smoke. Not one single staff member greeted us, said hello, or was even remotely kind or personal. SAVE YOUR MONEY AND SLEEP IN YOUR CAR.

Posted by , from Grand Rapids, MI on Apr 9, 2017

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Comment from Hotel Management

May 25, 2017 by MR Barot

Thank you for taking the time to answer our guest survey. We will use the information you provided to make improvements. We apologize for failing to exceed your expectations.

1 out of 5

Roaches!!!

This was a horrible place- smelled of mold and had roaches in the room. The staff was less than helpfullly!!

Posted by , from Houston on Jun 2, 2016

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3 out of 5
This hotel was booked by a family member for me while I was driving a long interstate trip. The desk staff was exceedingly polite and efficient. The location was convenient right off the highway and the price was decent. Lock access for exterior doors and to the room were easy to use. The room however was not nearly as clean as what I would have preferred. There were stains on the shower floor, small bugs flying near the lamps, there was change left on the floor from previous guests, and there were no liners in the ice bucket. The bed was comfortable, but due to the lack of cleanliness in the room I would not choose to stay here again and I would not recommend it.

Posted by on May 23, 2016

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3 out of 5

Hotel too old

The main problem with my stay is the feelings you get from a very old hotel and very old carpet.

Posted by , from Dallas TX on Oct 19, 2015

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About the Clarion Hotel West Memphis I-40 I-55

Location 2007 S. Service Road, West Memphis, AR 72301

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Clarion Hotel West Memphis I-40 I-55 also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. Smoking is allowed in designated areas at this 3-star West Memphis hotel.

  • 1 building
  • 126 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Memphis, TN (MEM-Memphis Intl.) (25.7 km / 15.9 mi)
  • Parking: Free self parking

Room Amenities

Clarion Hotel West Memphis I-40 I-55 offers 126 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Clarion Hotel West Memphis I-40 I-55 has a restaurant on site.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 11.33 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 11.33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel West Memphis
  • Clarion West Memphis
  • Clarion West Memphis I 40 I 55
  • Clarion Hotel West Memphis I-40 I-55 Hotel
  • Clarion Hotel West Memphis I-40 I-55 West Memphis
  • Clarion Hotel West Memphis I-40 I-55 Hotel West Memphis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.