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Country Inn & Suites by Radisson, Waterloo, IA

2.5-star property
4025 Hammond Ave, Waterloo, IA 1-855-201-7819

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3.8 out of 5
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See all 19 Travelocity Reviews

"Was late due to flight being rescheduled, called and staff accommodated my late checkin " More

By a verified traveler on Wed 25 Jul 2018

Points Of Interest

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Hotel Description

Hotel near Lost Island Waterpark in Waterloo

Close to airport

You'll find Lost Island Waterpark and South Hills Golf Course within 3 miles (5 km) of this hotel. Grout Museum of History and Five Sullivan Brother Convention Center are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like full breakfast and free self parking.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 64 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Pillowtop beds, MP3 docks, and coffee/tea makers are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$89* Per night/room Jan 28 - Jan 29

Premium Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Accessible, Jetted Tub (Non Smoking)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Country Inn & Suites by Radisson, Waterloo, IA ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Waterloo, IA

Everyone (12) Family (4)
2 out of 5
Stayed 4 nights while husband was in the hospital. Room was not cleaned the whole time I was there, no clean towels. Told the front desk room was not cleaned, they assured me it would be cleaned. Come back that night after being at the hospital all day. Room was still not cleaned. Sunday evening at 8:45pm fire alarms went off, called front desk. They said they would check on it. Saw firetrucks leave, never did tell us what was going on.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 21, 2020 by Amanda

I am so sorry this happened to you during your time with us. This is not acceptable, I assure you I will get with the team and make sure things like this don't happen again, or to other valued guests. I would also like to let you know that we spoke to the fire department and it was nothing serious, we had a false alarm, we are working closely with or teams to solve the problem. I want to say thank you for letting us know about your issues. We are always trying to improve and be the best we can be! We hope that you come back and give us another chance so we can earn your 5/5!

2 out of 5

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 30, 2019 by Amanda

Hello, I am sorry your stay was not all you hoped it would be, I hope you come back sometime and give us another try. We are always trying to improve!

3 out of 5
There is terribly inadequate signage to get into the parking lot. We drove around in the dark for 10 minutes before finding the entrance! The (very nice) staff behind the counter said that everyone struggles with/complains about the lack of signage and that she has actually walked out to the highway to guide people in.

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Amanda

I am sorry about the missing lights on or entry signage! I am working with my team to fix this problem. I hope the rest of your stay was enjoyable!

3 out of 5
Great location, but terrible access from the street. Decent breakfast. Inadequate ice machine ice available.

Posted by on Sep 5, 2019

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Comment from Hotel Management

Sep 6, 2019 by Amanda

Thank you for letting us know about the ice machine, I will work to get this fixed. I'm glad you liked breakfast! We are looking into ways to make the hotel easier to locate. I hope you give us another chance!

3 out of 5
Front desk that checked us in was unprofessional. Was uninformed or misleading about how you can pay for your stay. Breakfast, would have been better if they had a daily schedule is provided. The food was great. While using the hot tub the chlorine was higher than it should have been. The hotel was very clean.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by Manager

Thank you for the feedback. We are in the process of working out these issues. We hope you give us another chance to earn your business.

5 out of 5

Posted by on May 13, 2019

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Comment from Hotel Management

Jun 19, 2019 by Keith

Thanks!

4 out of 5

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 27, 2019 by CZ

Dear Travelocity user, Thank you for taking the time to rate our hotel, we appreciate the great score you gave us! We look forward to your next stay.

5 out of 5
Good hotel in SW Waterloo. It is near good restaurants, shopping, and has a decent breakfast included.

Posted by on Oct 7, 2018

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Comment from Hotel Management

Oct 8, 2018 by Tai P

Thank you for your great review of the Country Inn and Suites in Waterloo. We appreciate your feedback and look forward to your next stay with us!

5 out of 5
Was late due to flight being rescheduled, called and staff accommodated my late checkin

Posted by on Jul 25, 2018

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Comment from Hotel Management

Jul 30, 2018 by Tai P

Thank you for your excellent review! I'm glad the front desk was able to accommodate your later arrival and hope to see you again soon!

2 out of 5

Lots of little issues that added up.

Pros: Breakfast, the lobby
Hotel stay was very disappointing. The pool had no towels, the staff just couldn't find them. When we asked for more room towels to compensate they acted like we were asking a big favor of them and they could barely accomodate the extra towels. The pool room had hot air blowing out of the vents which was extremely uncomfortable. The rooms were ok enough, but there were minor things (like cracked mirror, chipping walls, stained carpet) that contributed to an overall feeling of not being comfortable and doubting that you were staying in a hotel and room that was cared for and cleaned well. The breakfast was very good with alot of food options. Overall, I would not stay here again.

Posted by on Mar 19, 2018

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Comment from Hotel Management

Mar 21, 2018 by Tai P

I sincerely apologize for the issues you experienced during your stay. Please know that I am addressing these with our staff

About the Country Inn & Suites by Radisson, Waterloo, IA

Location 4025 Hammond Ave, Waterloo, IA 50702

Property Features

Country Inn & Suites by Radisson, Waterloo, IA offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A library, a vending machine, and a garden are also featured at the business-friendly Country Inn & Suites by Radisson, Waterloo, IA. Self parking is free. You'll have access to the health club at a partner property. This Waterloo hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Library
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Waterloo, IA (ALO-Waterloo Regional) (14.7 km / 9.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Country Inn & Suites by Radisson, Waterloo, IA offers 64 air-conditioned accommodations with MP3 docking stations and complimentary newspapers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Waterloo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • Day bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hunting nearby
  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Casino nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 6.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 6.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson Waterloo IA
  • Country Inn Carlson Waterloo IA
  • Country Inn & Suites by Radisson, Waterloo, IA Hotel
  • Country Inn & Suites by Radisson, Waterloo, IA Waterloo
  • Country Inn & Suites by Radisson, Waterloo, IA Hotel Waterloo

You should know

  • Pool access available from 6:00 AM to midnight.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.