Travelocity Verified Review
"Overall, we had a wonderful stay at Barceló Aruba last week. The resort is beautiful, and there is plenty to enjoy. A special thank-you to the front desk staff, who were incredibly kind and accommodating when helping me modify my reservation due to unexpected family circumstances.
Unfortunately, two things affected our experience.
First, housekeeping was disappointing. Rooms were not properly cleaned, with staff mainly changing towels and bedsheets and taking out the garbage. They were also extremely late. We would leave in the morning with the cleaning sign displayed, only for housekeeping to arrive around 4–5 PM, when we were already back from lunch.
Second, some staff interactions were less than welcoming. At the Palm Buffet, the lady preparing eggs made fun of my family on our first morning because of our language barrier, even commenting that we didn’t speak Spanish. In the following days, she continued giving us unpleasant looks and barely acknowledging us. Unfortunately, this was not the friendly hospitality I have experienced at other resorts.
On a positive note, a special shout-out to Armando for making our experience unique and memorable!
Overall, Barceló Aruba is a beautiful resort, and we enjoyed our vacation. With better housekeeping and more welcoming service, it could easily be a five-star experience. I’d still recommend it!"
A verified traveler stayed at Barceló Aruba - All Inclusive
