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"Housekeeping and maintenance services were easily accessible 24 hours a day. And constantly making rounds on the floors " More

By a verified traveler on Mon 02 Aug 2021

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Hotel Description

3.5-star hotel near Norfolk Premium Outlets

In shopping district

Within 6 miles (10 km) of this Virginia Beach hotel, you'll find Norfolk Premium Outlets and Virginia Beach Town Center. Norfolk State University is within 6 miles (10 km) and Norfolk Botanical Garden is within 9 miles (15 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and gym are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the seasonal outdoor pool and perks like free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 307 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include MP3 docks, refrigerators, and microwaves.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$117* Per night/room Nov 7 - Nov 8

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Holiday Inn Virginia Beach Norfolk Hotel & Conference Center, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Virginia Beach Norfolk Hotel & Conference Center, an IHG Hotel

Everyone (3) Couples (2) Family (3)
2 out of 5
Dirty

Posted by on Sep 26, 2021

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2 out of 5
For the price of this room I expected it to be clean and smell clean. The room service was pretty quick but I only called once because guest services did not seem like they wanted to be bothered. There was a lot going on and elevators smelled of poop. I stayed with my kids and never again

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 7, 2021 by Holiday Inn

Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

4 out of 5
Housekeeping and maintenance services were easily accessible 24 hours a day. And constantly making rounds on the floors

Posted by on Aug 2, 2021

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2 out of 5
Room was outdated. Carpet was very nasty. Hair was in shower. The AC unit was dirty and installed lower floor and there was poor patting (bottom left side) to where you can inside which can bring bugs/insect inside of unit.

Posted by on Jul 20, 2021

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3 out of 5
My family booked 4 rooms and we stayed 3 nights. We never got our rooms serviced. We put in requests for all rooms to at least get a quick clean, but we didn't even get that. So my family had to walk on crumbs and sand on the floor for 4 days. The night management were the only ones who seemed to fill requests. (Andrew and Abraham) Love them ❤ On top of not getting our rooms cleaned. I was over charged by $200. Management couldn't explain the charges 🙄. I rebooked my room for another night and the women at the front desk told me my card didn't go through and she would put the charge in later. Well I guess she end up adding another $210 for what I do not know. Still waiting for the charge to get reversed.

Posted by on Jun 21, 2021

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4 out of 5
wish there was more power outlets in the room and wish they had coffee and continental breakfast would have been nice but probably a covid thing

Posted by on Mar 25, 2021

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Comment from Hotel Management

Mar 26, 2021 by Holiday Inn

Thank you for your review. We appreciate your feedback. So you know for your next visit, We do offer complimentary coffee in the rooms, each room has a Keurig machine. There is also USB ports in the alarm clock for charging additional devices.

3 out of 5
The people were really nice. Very convenient location. Very nice bar area. The room i picked during reservation was not available

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 19, 2019 by Dave

Thank you for staying with us. We are looking into the room move as we do guarantee our rooms in advance.

2 out of 5

Are the TV documentaries true?

Killed two roaches in the bathroom. Reported it to the front desk and maid. That evening one of the two still in the same place I left it.

Posted by on Feb 19, 2018

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Comment from Hotel Management

Feb 26, 2018 by Don Meador, Director of Sales

Dear Anonymous, Thank you for taking the time to share this information. I've made sure our pest control company has been notified and will follow up with the front desk to ensure that the room is out of order until inspected and treated. It's rare that we get a complaint regarding pests, so we hope you will give us another chance on your next visit to Coastal Virginia.

5 out of 5

Great Hotel With A Great Location

We enjoyed our stay at this Holiday Inn. Staff was helpful, room was clean and comfy, the hotel it's self has great amenities, and the location was perfect!! Easy drive to the beach and around the hotel there was a lot to do and places to eat. I definitely recommend staying here. It beats the boardwalk prices and has everything you need.

Posted by on Jul 11, 2017

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1 out of 5

Do not go to this hotel ever

The hotel staff is absolutely no help at all the room is nasty and has bugs in it the bathroom is just down right discussing I payed 2 stay 3 night I never stayed a night an they kept $200 of my hard earned money when I only stepped in the room and looked around and left if your smart you will never and I mean never go here absolutely freaking horrible save ur money

Posted by on Jun 24, 2016

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About the Holiday Inn Virginia Beach Norfolk Hotel & Conference Center, an IHG Hotel

Location 5655 Greenwich Rd, Virginia Beach, VA 23462

Property Features

Holiday Inn Virginia Beach Norfolk Hotel & Conference Center, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 22,000 square feet (2044 square meters) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Virginia Beach Norfolk Hotel & Conference Center, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 3.5-star Virginia Beach hotel is smoke free.

  • 1 building
  • 307 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • 22,000 sq ft of conference space
  • 2044 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Norfolk Station (9.6 km / 6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Virginia Beach Norfolk Hotel & Conference Center, an IHG Hotel offers 307 air-conditioned accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 9 AM.

Ashley Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 13 per person (approximately)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Norfolk Virginia Beach
  • Holiday Inn Virginia Beach
  • Hotel Norfolk Virginia Beach
  • Virginia Beach Norfolk
  • Virginia Beach Norfolk Holiday Inn
  • Holiday Inn Virginia Beach Norfolk Hotel Conference Center

You should know

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.