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Recent Village of La Jolla hotel reviews by fellow wanderers

La Jolla Cove Suites

5 out of 5

Posted 11 hours ago

Travelocity Verified Review

"Five-Star Room, One-Star Experience — Why the Surprise? The hotel is currently undergoing major renovations, and unfortunately, guests are not adequately informed about the situation before arrival. The first room I was assigned was absolutely terrible. It was on the fifth floor with no elevator access, no air conditioning, and unacceptable cleanliness. Certainly not what anyone would expect from a hotel charging $650 per night! After contacting Expedia and explaining the situation, they intervened and managed to secure a different room for me. Surprisingly, the replacement room was excellent — beautifully renovated, clean, comfortable, and exactly what I expected for the price. But here's my question: Why was I given such a terrible room in the first place when a much better one was available? Unfortunately, the construction is happening throughout the property, with loud noise starting as early as 7:00 AM. Forget about sleeping in or enjoying a peaceful morning! I'm leaving five stars solely because the second room was excellent. However, the overall experience was far from five-star quality. My message to management: When guests are paying $650 per night, transparency is not optional. Customers deserve to know about ongoing construction, potential noise disturbances, and room conditions before making a reservation, not after checking in. A luxury price tag should come with a luxury experience, not an unpleasant surprise followed by a negotiation for a decent room."

A verified traveler stayed at La Jolla Cove Suites