6/10 Okay
Lorraine
Traveled with family
Nov 13, 2025
Liked: Cleanliness
Disliked: Amenities
No microwave was available to in the lobby, and the stairmaster in the fitness center did not work properly (selecting a program did not work; had to manually increase the level), but what was really disappointing was going to the restaurant next door, The Boathouse, after the hotel clerk handed me a card that stated a 20% discount if we eat at there. My companion and I relied on the card and ordered food that totaled over $200. We were handed the bill, however, that showed a $20 deduction, not 20%. When I questioned the bill, the manager was called who explained that the card is good for up to $20. I asked why it was not mentioned on the card and she said to talk to the hotel clerk, so I did. The hotel clerk said that she never heard of the $20 limit. I went back to the manager and she stormed to the front desk to tell the clerk about the limit. Not getting the discount was ok with me; it was the restaurant manager's rude behavior that bothered me. She made no apology whatsoever and just gave me this 'too bad' attitude. We had favorite restaurants to go to in New Westminster. We tried The Boathouse only because of the offer that turned out to be misleading.
Lorraine
Stayed 7 nights in Oct 2025