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Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel

2.5-star property
10688 No. 6 Road, Richmond, BC 1-855-201-7819
4.2 out of 5
Very good!
See all 12 travelocity Reviews

"On the reservation said check in will be at 4:00, we came at 4:10. The reception told us because there were so much check out at the day before. Our r ... " More

By a verified traveler on Mon 29 May 2023

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Hotel Description

Family-friendly stay with indoor pool in Richmond

In entertainment district

At this Richmond hotel, you'll be within half a mile (1 km) of Riverport Sports and Entertainment Complex and 3 miles (5 km) of Kwan Yin International Buddhist Temple. Cascades Casino Delta and CF Richmond Centre Mall are also within 6 miles (10 km).

Family-friendly fun

This hotel features an indoor pool and a gym. Families will appreciate the playground and onsite laundry facilities. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$141* Per night/room Oct 22 - Oct 23

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room (Specialty)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel

Everyone (5) Family (6)
5 out of 5
Nice and clean

Posted by on Aug 31, 2023

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Comment from Hotel Management

Sep 6, 2023 by GM

Thank you for your brief but positive review! We're delighted to hear that you found our establishment to be nice and clean.Our team takes great pride in maintaining a clean and welcoming environment for our guests, and your feedback serves as encouragement that we're on the right track.If you have any further comments or if there's anything specific you'd like to share about your experience, please don't hesitate to let us know. We value your input and hope to welcome you back in the future for another pleasant stay. Thank you for choosing us!

3 out of 5
On the reservation said check in will be at 4:00, we came at 4:10. The reception told us because there were so much check out at the day before. Our room did not ready, asked us to wait for 30min. After over 4:50pm, they still not ready for us. My boys are all exhausted after a long drive, we ask them to change the room. Lucky that we asked and they were able to change, otherwise, we did not know when we can able to have the room. Just not agree with them about that, they know we came with kids. They should have the room ready before us come, not giving us the reason and asked us to wait almost an hour. Everything else was fine.

Posted by on May 29, 2023

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Comment from Hotel Management

May 29, 2023 by GM

At The Holiday Inn Express Richmond, we strive to provide exceptional service and ensure our guests have a memorable and enjoyable stay. Unfortunately, it seems we fell short of meeting your expectations, and for that, we sincerely apologize. Your feedback is valuable to us, as it helps us identify areas for improvement and deliver a better experience for our future guests.

5 out of 5
Staff was very friendly & helpful

Posted by on May 9, 2023

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Comment from Hotel Management

May 9, 2023 by michael

Hello ShirlI appreciate taking your time in sharing about your recent stay with us. Your feedback is very important to us and helps us further improve our guest experience.I am glad that you had a great stay with us, and I hope you took advantage of all the amenities that we offer.We hope to see you again in your next stay in Richmond BC.RegardsMichael

5 out of 5
The staff was all very helpful and kind. Our room was clean and the continental breakfast was great.

Posted by , from Post Falls on Apr 1, 2023

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Comment from Hotel Management

Apr 3, 2023 by michael

Hello "Alicia"Thank you so much for sharing your recent stay with us. Your feedback is very important to us.We are glad that you enjoyed your stay with us, and I hope you took advantage of all the amenities that we offer. We hope to see you again in your next stay in RichmondRegardsMichael

5 out of 5
Great food, clean room and nice staff

Posted by on Jan 27, 2023

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Comment from Hotel Management

Jan 30, 2023 by michael

Hi VishalniThank you for choosing to stay with us! we appreciate your great feedback about your stay.I am glad to know that you had a great stay with us, and I hope you took advantage of all the amenities that we offerHope to see you in your next stay in RichmondRegardsMichael

5 out of 5

Posted by on Aug 29, 2022

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5 out of 5
Convenient for us, restaurants close by

Posted by , from PORT ANGELES on Jul 22, 2022

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1 out of 5
Staff on the dining area were so amazing. They were so busy attending all the diners. My disappointment from this hotel was when we checked in and assigned us at room 449. It was horrible and the smell was disgusting. It smelt molds in the washroom and the rest of the room did not have a pleasing smell. I was in utter disgust knowing we are staying for 6 days. No matter how much perfume I sprayed, the smell was very intense and I hardly had slept that night. I tried to call housekeeping, unfortunately nobody answered since it was around 10pm plus already. The following morning I complained to the housekeeper and she insisted that all beddings were changed prior to our check in. I smelt all of the beddings and seemed like they were unchanged except one pillow case. Anyway, I went to the front desk and complained about our room. With no further questions, he assisted us right away and sent us to room 248 which was a very clean room compared to room 449. I appreciated how he welcome my complained and right then and there he gave me the room key for us to transfer. We had a great experience after we changed room. Thank you for the good experience and hopefully the housekeeper I dealt with need to put customer issues first instead of insisting her opinion. More improvements on housekeeping areas specially on washrooms. Dining staff were awesome and the front desk person too. Breakfasts were wholesome and is worth it.

Posted by on Jun 28, 2022

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5 out of 5

Posted by on Aug 31, 2023

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4 out of 5
Very nice breakfast offerings. Location appears to be a bit of construction site. Lots of trucks driving through this area. Reception desk staff not very friendly. No smiles.

Posted by , from MISSISSAUGA on Jan 7, 2023

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Comment from Hotel Management

Jan 8, 2023 by michael

Dear "Eric"Thank you for taking in leaving a great review about the property. Your feedback is very important to us.I am glad that you had a great stay with and I hope you took advantage of all the amenities that we offer. Lastly I would like to apologize about your guest service experience and I would relay the concern to the Front Desk Manager.We hope to see you again in your next stay in Richmond BC.Warm regardsMichael

About the Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel

Location 10688 No. 6 Road, Richmond, BC V6W1E7

Property Features

Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1204 square feet (112 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel. Free self parking is available. Smoking is allowed in designated areas at this Richmond hotel.

  • 147 guestrooms or units
  • 4 levels
  • 2 buildings
  • Meeting rooms
  • 1204 sq ft of conference space
  • 112 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel offers 147 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Riverport Richmond
  • Holiday Inn Express Riverport Richmond
  • Holiday Inn Hotel Riverport
  • Holiday Inn Riverport
  • Holiday Inn Express Hotel Suites Riverport Richmond
  • Holiday Inn Express Hotel Suites Riverport Richmond

You should know

  • Up to 4 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.