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Hotel El Capitan Tulum

3.0 star property
3-star hotel near Tulum National Park

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Photo gallery for Hotel El Capitan Tulum

Front of property
Front of property
Point of interest
Exterior
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
Avenida Coba x calle Asteroides, Lote 1 mza. 69, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪10 min walk‬
  • Place, Hunab Lifestyle Center
    ‪10 min walk‬
  • Place, Dos Aguas Park
    ‪14 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Traditional Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room

  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Quadruple Room

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

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About the neighborhood

Tulum

Tulum City Center stay.Your stay at this Tulum City Center hotel places you within 2 miles (3 km) of Tulum National Park and Tulum Mayan Ruins. Also, Gran Cenote is within 3 miles (5 km) and Tulum Beach is within 6 miles (10 km).

What's nearby

  • Jaguar Park - 10 min walk - 0.5 miles
  • Hunab Lifestyle Center - 10 min walk - 0.5 miles
  • Dos Aguas Park - 14 min walk - 0.8 miles
  • Cenote Calavera - 3 min drive - 1.6 miles
  • Hospital de Tulum - 7 min drive - 1.3 miles

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Escama - ‬3 min walk
  • ‪Siete Fuegos - ‬3 min walk
  • ‪La Regia Tulum - ‬1 min walk
  • ‪El Capitán - ‬1 min walk

About this property

Hotel El Capitan Tulum

3-star hotel near Tulum National Park
Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel El Capitan Tulum. Limited free parking is available on a first-come, first-served basis.

This 3-star Tulum hotel is smoke free.

  • 19 guestrooms or units
  • Full breakfast (free)
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Garden
  • ATM
  • No smoking on site
  • Water dispenser
Hotel El Capitan Tulum offers 19 air-conditioned accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers with rainfall showerheads. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:30 AM to 11:00 AM

Things to do

  • Bicycles
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel El Capitan Tulum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 8:30 AM to 10:00 PM.
  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel El Capitan Tulum Hotel
Hotel El Capitan Tulum TULUM
Hotel El Capitan Tulum Hotel TULUM

Frequently asked questions

How close is Hotel El Capitan Tulum to the airport?

Hotel El Capitan Tulum is 26.5 mi (45-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Hotel El Capitan Tulum have an airport shuttle?

Airport shuttle services are not available at Hotel El Capitan Tulum.

How close is Hotel El Capitan Tulum to the beach?

This hotel is 3 mi (12-min drive) from Tulum Beach and 3.1 mi (13-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Hotel El Capitan Tulum offer free breakfast?

Hotel El Capitan Tulum offers free full breakfast every day from 7:30 AM to 11:00 AM.

Is there a casino at Hotel El Capitan Tulum?

No, there is no casino at this hotel.

What time is check-in at Hotel El Capitan Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel El Capitan Tulum?

This hotel offers free self parking.

Does Hotel El Capitan Tulum have a pool?

Hotel El Capitan Tulum features an outdoor pool. Guests can enjoy pool access from 8:30 AM to 10:00 PM.

Does Hotel El Capitan Tulum have a spa?

There are no spa services available at this hotel.

How close is Hotel El Capitan Tulum to downtown Tulum?

Hotel El Capitan Tulum is 0.9 mi away from Tulum.

Hotel El Capitan Tulum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 15 out of 30 reviews
Rating 8 - Good. 9 out of 30 reviews
Rating 6 - Okay. 3 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Yelitza

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buenas atenciones, el hotel es un poco antiguo, pero se sintió como bien. El restaurante muy bueno, la comida excelente.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rakshith

Stayed 1 night in Apr 2025

8/10 Good

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed here a number of years ago and enjoyed it. Since we were familiar with the location , we booked it again. The hotel could use some upgrades now, but was still a good place to stay.
Stayed 1 night in Jan 2025

6/10 Okay

Marina

Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Aviad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price,basic and a little outdated but staff was extremely nice and accommodating. About 20 min walk from main bus station ,10 min bike ride to the ruins and 15 min bike ride to the beach. The free breakfast was great,large portions and delicous. The area around the hotel is safe and clean. Close to the center but quiet.

4/10 Poor

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made this reservation to visit our local family, expecting to have a great experience, but this was ruined by staying at this place - EL CAPITAN. Upon checking in, the owner saw my family that lives in the area and approached us aggressively looking down on my family. We told her we had a reservation, and she sent us to the check in desk. After checking in, we felt being watched, this lady was following us and when we went to the pool she discriminated against us because my 60yr old mom did not have swimming suit and got into the pool with regular shorts and shirt, the owner said that my mom's clothes will damage the moldy pool. (I have pictures of the moldy pool of concern). This behavior was only done to us, the owner acted very politely with other guests that were tourists. During our stay we were treated differently for being locals while tourists were treated better, me and my wife were treated really nice while my local family were looked down on, extremely unacceptable. I would definitely not recommend this place. The owner should learn some manners and treat people better.
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

OSCAR ELOY

Traveled with family
Estuvimos hospedados 1 noche porque solo íbamos de paso, es un hotel sencillo, para solo ir a dormir está bien. El personal es amable.
Stayed 1 night in Jul 2025

10/10 Excellent

ULISES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel es muy amable, su desayuno es una delicia, súper recomendable, la ubicación es muy agradable, muy amena la estancia!!
Stayed 1 night in Apr 2025

10/10 Excellent

Jean

Stayed 2 nights in Mar 2025

6/10 Okay

Väonö Jussi

Liked: Cleanliness
Disliked: Room comfort
Hard beds and got disturbed by loud music all night. Just got quiet early in the morning. Ordered breakfast and took almost an hour to be served. Restaurant is nice and food is really tasty genuine Mexican dishes.
Stayed 1 night in Jan 2025

8/10 Good

Jasmine

Stayed 1 night in Jan 2025

8/10 Good

sandra

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Local para pernoitar

O hotel não tem recepção. O check-in é feito no restaurante do hotel que tem o mesmo nome do hotel. Lugar ok para pernoitar. Atendimento gentil e café da manhã excelente.
Stayed 1 night in Nov 2024

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó el lugar calidad precio
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No es no.

Trato malo, alberca sucia, aire acondicionado funcionaba de a ratos, desayuno malo, la TV de cuarto sin operar.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Habitación limpia y excelente relación precio / calidad. El desayuno incluido es muy bueno. Olor a drenaje en el baño. La recepción no tenía personal, había que acceder por la oficinita del restaurante lo cual fue un poco raro
Stayed 1 night in Oct 2024

8/10 Good

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

8/10 Good

Jesus Omar

Liked: Cleanliness, property conditions & facilities
Recomiendo
Stayed 1 night in Sep 2024

10/10 Excellent

Ania

Liked: Staff & service
Disliked: Cleanliness
Son muy serviciales
Stayed 2 nights in Sep 2024

10/10 Excellent

Jorge Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estadía excelente, nos atendieron excelente, descanso y ubicación inigualables. Volveremos pronto.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sergio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jul 2024

10/10 Excellent

Nuria

Stayed 1 night in Jul 2024

10/10 Excellent

Yaqueline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024