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Aroma Tulum

3.0 star property
3-star hotel near Tulum Mayan Ruins

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Photo gallery for Aroma Tulum

Outdoor pool, sun loungers
Premium Suite | Premium bedding, down comforters, in-room safe, individually decorated
Interior detail
Exclusive Suite, Private Pool | Premium bedding, down comforters, in-room safe, individually decorated
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
Calle Mercurio Poniente 21, Tulum, QROO, 77780
  • Place, Hospital de Tulum
    ‪5 min walk‬
  • Place, Dos Aguas Park
    ‪9 min walk‬
  • Place, Jaguar Park
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, in-room safe, individually decorated

Junior Suite

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Luxury Suite, Balcony

Premium bedding, down comforters, in-room safe, individually decorated

Luxury Suite, Balcony

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Suite

Premium Suite | Premium bedding, down comforters, in-room safe, individually decorated

Premium Suite

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Exclusive Suite, Private Pool

Exclusive Suite, Private Pool | Premium bedding, down comforters, in-room safe, individually decorated

Exclusive Suite, Private Pool

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Tulum

Oceanside stay.Within a 10-minute walk of this Tulum City Center hotel, you'll find Hospital de Tulum and Dos Aguas Park. Holistika Art Walk and Hunab Lifestyle Center are also within 2 miles (3 km).

What's nearby

  • Hospital de Tulum - 5 min walk - 0.3 miles
  • Dos Aguas Park - 9 min walk - 0.5 miles
  • Holistika Art Walk - 4 min drive - 1.4 miles
  • Hunab Lifestyle Center - 4 min drive - 1.6 miles
  • Jaguar Park - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • ‪El Camello Jr - ‬3 min walk
  • ‪Palma Central - ‬3 min walk
  • ‪Burrito Amor - ‬4 min walk
  • ‪Taqueria El Sabor Mexicano - ‬2 min walk
  • ‪Cafeteria Hunab Ku - ‬2 min walk

About this property

Aroma Tulum

3-star hotel near Tulum Mayan Ruins
You can enjoy a drink at the pool bar. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Aroma Tulum.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 11 guestrooms or units
  • Breakfast available (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Aroma Tulum offers 11 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. Smart televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free self-serve breakfast available daily 8:30 AM to 11:30 AM
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Gravel flooring in public areas
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 1600 will be collected before check-in.
  • Resort fee: MXN 98.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Discover, debit cards, and cash. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • One child 11 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Aroma Tulum to the airport?

Aroma Tulum is 24.5 mi (43-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Aroma Tulum have an airport shuttle?

Airport shuttle services are not available at Aroma Tulum.

How close is Aroma Tulum to the beach?

This hotel is 3.5 mi (11-min drive) from Tulum Beach and 4.5 mi (17-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Aroma Tulum offer free breakfast?

Aroma Tulum offers free self-serve breakfast every day from 8:30 AM to 11:30 AM.

Is there a casino at Aroma Tulum?

No, there is no casino at this hotel.

What time is check-in at Aroma Tulum?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM.

Is there free parking at Aroma Tulum?

Free parking is not available at this hotel.

Does Aroma Tulum have a pool?

Aroma Tulum features an outdoor pool.

Does Aroma Tulum have a spa?

There are no spa services available at this hotel.

How close is Aroma Tulum to downtown Tulum?

Aroma Tulum is 0.4 mi away from Tulum.

Aroma Tulum Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 87 reviews
Rating 8 - Good. 14 out of 87 reviews
Rating 6 - Okay. 8 out of 87 reviews
Rating 4 - Poor. 7 out of 87 reviews
Rating 2 - Terrible. 12 out of 87 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
BEAUTIFUL hotel, friendly staff, and quiet street, 2 min walk from town
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Andy

Liked: Staff & service, amenities, property conditions & facilities
very quiet comfortable, exquisitely decorated and a warm, friendly staff
Stayed 1 night in Apr 2023
Verified

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
They cancel our reservation 4 hrs before arrival
Stayed 4 nights in Jul 2023
Verified

4/10 Poor

Wendy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Toilettes inutilisables dans notre chambre : chasse d’eau cassé. L’hôtel est intervenu mais n’a pas solutionné le problème
Verified

8/10 Good

Michelle

Liked: Staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 7 nights in Feb 2022
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool vibes, walk around and find things to do and eat, friendly staff, close to la zona hotelera, any questions feel free to ask staff they’ll help
Stayed 4 nights in Feb 2022
Verified

2/10 Terrible

Eledir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing and will never return

I was very disappointed due to many things; - bathroom with a bad small ( even after complaints); only 1 amenities for 4 days stay; breakfast with 3 toast +soluble coffee + few slices of fruits+ 1 spoon of yogurt with cereal ; sheets was excellent at first day but changed to a poor one in others ( even though we didn’t request to change due to environmental protection) and last the bicycles were rusty and I got injuries for one of them, not mentioning they have only 4 to he entire hotel ( we had to rent ours); rooms are totally dark with black painting and not good ventilation … sorry but to be boutique they need to improve a lot ! :(
Stayed 4 nights in Jan 2022
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aroma de férias!

O hotel é lindo, tem boa localização, café da manhã muito saboroso e atendimento bom e atencioso. Quarto super limpo e estiloso. Não havia estacionamento próprio mas foi possível estacionar todos os dias em frente ao hotel e também houve um problema com as chaves dos quartos - o que foi contornado sem maiores problemas pelos recepcionistas. Com certeza voltariamos mais vezes!
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Loriann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. We felt safe and it was quite homey
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Siomara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and responsive. The food was amazing and over all had a great experience. We enjoyed our stay here and would love to comeback.
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Behafarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Aroma. Very clean, nice staff and breakfast, very close to lots of little stores, restaurants and bars. The only thing that wasn't ideal for us was the absence of hot water when we wanted to take a shower. Otherwise everything was great.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, great food/breakfast, room was very spacious; Staff was very welcoming and friendly. The only thing the internet was a little slow at times. But overall a 10.
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar excelente y económico para estar en el area turístico de Tulum.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and the staff
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome, the staff are very friendly, they treat you very good, the food wich is the breakfast that comes included with the room was also good. Rooms are beautiful, is like a piece of nature right in your room, i loved everything about this hotel, honestly i dont have nothing negative to say about it.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute and Quaint

Cute and quaint. It’s Tulum, don’t expect too much. But it was nice. The outdoor pool was a bathtub. About 15 minutes from the beach.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, I went with my husband and we definitely love it, Amazing staff and food, everything was excellent. Nothing bad to say about this Amazing hotel.
Stayed 5 nights in May 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
They didn’t have water for at least two hours or even hot water
Stayed 1 night in May 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Pictures online look much different than actual hotel. Staff tried to double charge me because their machine ran out of paper and no note was put in that I paid in cash after card machine was not working. Advertised as having food and drink service 24 hours but that was not the case. But the room was clean.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, breakfast is delicious, kinda far from the action at Tulum beach but is pretty
Stayed 1 night in May 2021
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scammed

3 day stay, No water for 2 days No electricity for 1 day Shower broke and was unusable after first day Did nothing to make it right Terrible experience
Stayed 3 nights in Mar 2021
Verified

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time ! Room was okay
Stayed 2 nights in Feb 2021
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Las habitaciones estaban espaciosas, pero la verdad el personal deja MUCHO que desear, no fueron ni para ayudarme con mi equipaje y era en el tercer piso y no tienen elevador, el desayuno pura fruta y pan.
Stayed 4 nights in Feb 2021
Verified

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE! The pictures are a lie. Everything is rundown. The room was super damp and smelled like sewer. The private pool is not private at all, they like to say “private” because no one has “access” to it but everyone around has a view. NO HOT WATER for your pool or in our case dirty tub outside. No chairs or a hammock like pictured either. Faucets in the room are rusty leaving your hands smelling like rust and metal. You will getting eaten alive by MOSQUITOES!!! They don’t offer nets for the beds either even though the place is infested with them. The “public pool” is cold water too. The lounge chairs upstairs pillows are old and run down. It was so bad we left! Didn’t stay there not more than 30 min or so. We tried getting in contact with management and no one available the staff weren’t very interested in helping. Read other reviews and see they say the same thing I booked this with months before and if I would’ve read the recent reviews before getting there I would’ve cancelled. I’m requesting help from Expedia so Think twice before you book. It’s not worth the money to stay in a place that’s unacceptable its not right! Save yourself the headache frustration and the money. The trip to this place was a waste of a lot of money, a whole day of driving and gas ruined my vacation!
Stayed 3 nights in Jan 2021