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"When I arrived I was greeted by Jesus. Very helpful. He directed me how to get to the US Embassy, I needed to renew my passport. Then told me a few pl ... " More

By a verified traveler on Tue 26 Mar 2024

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Hotel Description

3-star hotel near U.S. Consulate General Tijuana, connected to a shopping center

Close to airport

Your stay at this Tijuana hotel places you within a 10-minute walk of Autonomous University of Baja California and Caliente Casino. Alameda Otay and High Performance Center in Tijuana are also within half a mile (1 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free buffet breakfast each morning. A snack bar/deli and luggage storage are also provided.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$99* Per night/room Apr 20 - Apr 21

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

One Tijuana Otay ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for One Tijuana Otay

Everyone (2) Couples (4) Family (2)
5 out of 5
When I arrived I was greeted by Jesus. Very helpful. He directed me how to get to the US Embassy, I needed to renew my passport. Then told me a few places to eat at. He was very nice. The bed was comfortable and bathroom were nice. I even had a view from my window. The area is surrounded with shops and places to eat. Very clean. I would come back. Thank you

Posted by on Mar 26, 2024

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Comment from Hotel Management

Mar 28, 2024 by Jose Luis Fierro, General Manager

Dear Terry;It was a pleasure to have been your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders. Have a great day!

4 out of 5

Posted by , from San Diego on May 1, 2023

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Comment from Hotel Management

Jun 7, 2023 by Jose Luis Fierro Gerente General

Estimado Sr. Luis, Agradecemos su valioso tiempo al contestar nuestra encuesta de calidad de servicio, es grato saber que su estadía con nosotros fue de su agrado, a nombre de todo el personal que labora en esta su casa agradecemos su preferencia, esperamos verlo pronto.

2 out of 5
Very noisy couldn’t sleep beds too small as well as the rooms

Posted by on Feb 5, 2023

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Comment from Hotel Management

Apr 4, 2023 by Jose Luis Fierro General Manager

Dear Ms. Anna ;We appreciate your valuable time answering our service quality survey, your opinion is very important and helps us improve our areas of opportunity; We are sorry for the inconvenience you had during your last stay, for us it is very important to offer you an excellent service; We hope to see you soon in his second home.

1 out of 5
This place sucks

Posted by on Dec 19, 2021

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5 out of 5
Excellent location, less than 10 minutes from the airport. Also you have all the restaurants and stores right infront of the hotel.

Posted by , from San Diego on Nov 6, 2020

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5 out of 5
I liked it was clean. It was very small room and staff wasn’t very friendly

Posted by , from Otay Baja California on Aug 29, 2020

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3 out of 5
I am satisfied with the service and price with this hotel. However, the overall conditions only justifies it to be a 2-star hotel. Your 3-star rating is grossly wrong. One common problem with Mexican destinations is the addresses. The address shown on your confirmation is not recognized by Googlemap. It took me an hour to figure out how to drive there.

Posted by on May 3, 2019

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Comment from Hotel Management

May 10, 2019 by Luis

Dear Thank you for taking the time to share your experience in our hotel, I am sorry to hear you had problems finding us. We just added our hotel to google as well as our location to make it easier to get here. We sure hope to have you stay with us again soon. Regards.

5 out of 5
To muy confortable y limpio lo recomiendo apliamente

Posted by on Nov 14, 2021

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Property Features

There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. The business-friendly One Tijuana Otay also features laundry facilities, a front-desk safe, and an elevator. Free self parking is available. This 3-star Tijuana hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

One Tijuana Otay offers 120 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Safe
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • One Tijuana Otay Hotel
  • One Otay Hotel
  • One Tijuana Otay Hotel
  • One Tijuana Otay Tijuana
  • One Tijuana Otay Hotel Tijuana

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.