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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Property class: 4.5

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Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

A bar area with a thatched roof, poolside seating, and a sign for 'Pizzeria'.
Creator video - submitted by Erika Gentille
A couple walking through a restaurant entrance with hanging wicker lamps, stone walls, and potted plants.
A beach resort with a clear view of the ocean, a rocky shoreline, and a building with a red roof.
A beachfront resort with overwater bungalows, a pool, and a clear blue sky.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub

Explore the area

View in a map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Place, Kantenah Lagoon
    ‪11 min walk‬
  • Place, Blu Riviera Maya
    ‪4 min drive‬
  • Place, Dolphin Discovery
    ‪6 min drive‬

Room options

View all photos for Deluxe Gold King

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the pool area through the glass door.

Deluxe Gold King

8.6 out of 10
Excellent
(7 reviews)
  • Garden view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Rock Suite Platinum

  • Ocean view
  • 482 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Rock Royalty Partial Ocean View King Bed

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the sea.

Rock Royalty Partial Ocean View King Bed

8.0 out of 10
Very good
(3 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King Bed

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the pool area through the glass door.

Deluxe Swim-up King Bed

  • 498 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sky Terrace (One Bedroom)

A hotel room with a large bed, a small table, two chairs, a nightstand, and a view of the ocean.

Deluxe Sky Terrace (One Bedroom)

7.2 out of 10
Good
(14 reviews)
  • 936 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

A hotel room with two beds, a large window, a bathtub, and a table with a magazine.

Deluxe Gold, two double beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Diamond King Bed

A modern hotel room with a large bed, a sitting area with a table, a bathtub, and a view of the outdoors.

Deluxe Diamond King Bed

8.0 out of 10
Very good
(2 reviews)
  • Partial sea view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Puerto Aventuras

Beachfront retreat .You'll be within 2 miles (3 km) of Puerto Aventuras Golf Club and 6 miles (10 km) of Puerto Aventuras Marina with a stay here. CEDAM Museum and Oasis Beach are also within 3 miles (5 km).
View more Resorts in Puerto AventurasOpens in a new window

What's nearby

  • Kantenah Lagoon - 11 min walk - 0.6 miles
  • Blu Riviera Maya - 4 min drive - 1.1 miles
  • Puerto Aventuras Marina - 5 min drive - 2.2 miles
  • Dolphin Discovery - 6 min drive - 2.5 miles
  • Xcaret Eco Theme Park - 18 min drive - 11.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 80 min drive

Restaurants

  • ‪El Abuelo - ‬9 min drive
  • ‪Las Brisas - ‬9 min drive
  • ‪El Mercado - ‬9 min drive
  • ‪Bamboleo Snack & Grill - ‬9 min drive
  • ‪Tequilla Bar - ‬9 min drive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Some rates at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This luxury property also offers a complimentary water park, outdoor tennis courts, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 577 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

A resort with multiple swimming pools, a beach area, and a view of the ocean.
Hard Rock Hotel Riviera Maya - All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
4.1 out of 5, Very good, 1,002 reviews
$363 nightly
The price is $442
Oct 28 - Oct 29
Total with taxes and fees
Hard Rock Hotel Riviera Maya - All Inclusive

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

Property Registration Number 008-007-000402/2025

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

How close is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive to the airport?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is 23.2 mi (257-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive on Oct 26, 2026 start from $457, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have an airport shuttle?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers an airport shuttle 24 hours a day, for a charge of USD 68 per person, roundtrip.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offer free breakfast?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

What time is check-in at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a pool?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive features 3 outdoor pools.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a restaurant?

There are 9 onsite restaurants, offering options like international cuisine, a poolside location, and light fare.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a spa?

Pamper yourself with a day at Rock Spa, where you can enjoy facials, mani/pedis, and hydrotherapy.

How close is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive to downtown Puerto Aventuras?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is 1.1 mi away from Puerto Aventuras.

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 304 out of 586 reviews
Rating 8 - Good. 119 out of 586 reviews
Rating 6 - Okay. 91 out of 586 reviews
Rating 4 - Poor. 38 out of 586 reviews
Rating 2 - Terrible. 34 out of 586 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent made some great friends and can’t wait to go back
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was pretty good at most restaurants, especially the French.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente menu
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect for family and adults
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great space in the condos. Overall a nice resort!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything you wanted. Great restaurants food was fabulous and was the service. pools and pool service was exceptional . Entertainment and staff were top of the line. They went out of their way to make your stay as enjoyable as possible
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The food, staff, and amenities were amazing. Would definitely stay at a Hard Rock Hotel again!
Stayed 6 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service in general was the worst I’ve ever experience they offer an only adults resort and nothing it’s only adults it’s all full of kids restaurants are closed they only offer snacks bars and you need to beg for a burger cero attention to details bad tub in the room pretty dirty and staff not knowing anything and rude.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Good
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing, the property is gigantic with a ton of restaurants and bars. It is the absolute best treat for adults. Even the kids section was very nice and friendly. Totally sure we will return to Hard Rock Cancun Resort
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great. Food good some parts of property sligjtly dated.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Everything was Great
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Excelente
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great swim in room, amazing staff, great restaurant. i would go again
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing . Could improve the humidity odor in the rooms .
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd trip to Hard Rock R. Maya. I was disappointed to say the least, overall it was not very clean, especially the swimming pools; pools were disgusting. The staff was not very helpful, and less attentive than I have experienced at other Hard Rocks. As soon as we checked in, we told the staff immediately that we did not want to become a member and that we were not going to go to the meeting about becoming a member, seems service went down hill really quick for us after that.
Stayed 6 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
This hotel is out dated and currently going through renovations. Rooms are older but cleaned well daily. All the food is below average. Place is set up to entertain 18 year old kids. Nothing in the evening to do. 1 club jam packed with teenagers. Could definitely use some adult bars / entertainment. Pools where great Staff was great ! Hotel is very well secured. Safe place, staff was extremely helpful getting is to town one day because we simply were bored with the resort. Trip was M-F. 6 adults/ 5 teenagers.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all really enjoyed the employees, especially the bartenders at the Eden bar: Carlos, Uryius (sp?), and Joel. They were super friendly and helped to make our trip outstanding.
Stayed 7 nights in Dec 2025

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