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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property
3-star hotel near Destiny USA

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Lobby
Dining
Property amenity

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Breakfast included
  • Gym
  • 24/7 front desk
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Destiny USA
    ‪4 min drive‬
  • Place, New York State Fairgrounds
    ‪10 min drive‬
  • Place, St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

About the neighborhood

Liverpool

In state park.You'll find Hopkins Road County Park and Salt Museum within 2 miles (3 km) of this hotel. Sainte Marie among the Iroquois and Onondaga Lake Park are also within 3 miles (5 km).

What's nearby

  • Destiny USA - 4 min drive - 3.4 miles
  • NBT Bank Stadium - 4 min drive - 3.4 miles
  • Armory Square - 7 min drive - 5.8 miles
  • New York State Fairgrounds - 10 min drive - 7.4 miles
  • St. Joseph’s Health Amphitheater at Lakeview - 10 min drive - 9.2 miles

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Taco Bell - ‬3 min walk
  • ‪Heid's Of Liverpool - ‬2 min drive
  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪The Retreat - ‬3 min drive

About this property

Randolph House Hotel, Trademark Collection by Wyndham

3-star hotel near Destiny USA
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square meters) and includes conference space. A 24-hour fitness center, a terrace, and barbecue grills are also featured at the business-friendly Randolph House Hotel, Trademark Collection by Wyndham. Self parking is free.

This 3-star Liverpool hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 30000 sq ft of conference space
  • 2700 sq m of conference space
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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  • Parking included
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Property amenities

Family friendly

  • In-room crib
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to November 30 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Frequently asked questions

How close is Randolph House Hotel, Trademark Collection by Wyndham to the airport?

Randolph House Hotel, Trademark Collection by Wyndham is 5.5 mi (8-min drive) away from the Hancock Intl. Airport (SYR) airport, the closest popular airport to the property.

How much does it cost to stay at Randolph House Hotel, Trademark Collection by Wyndham?

As of Sep 28, 2025, prices found for a 1-night stay for 2 adults at Randolph House Hotel, Trademark Collection by Wyndham on Oct 2, 2025 start from $75.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Randolph House Hotel, Trademark Collection by Wyndham have an airport shuttle?

Airport shuttle services are not available at Randolph House Hotel, Trademark Collection by Wyndham.

How close is Randolph House Hotel, Trademark Collection by Wyndham to the beach?

This hotel is 13.5 mi (22-min drive) from Valentines Beach and 14.3 mi (20-min drive) from Oneida Shores. Don't forget your sunscreen!

Does Randolph House Hotel, Trademark Collection by Wyndham offer free breakfast?

Randolph House Hotel, Trademark Collection by Wyndham offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Randolph House Hotel, Trademark Collection by Wyndham?

No, there is no casino at this hotel, but Point Place Casino (20-min drive) is nearby.

What time is check-in at Randolph House Hotel, Trademark Collection by Wyndham?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in.

Is there free parking at Randolph House Hotel, Trademark Collection by Wyndham?

This hotel offers free self parking.

Does Randolph House Hotel, Trademark Collection by Wyndham have a pool?

Randolph House Hotel, Trademark Collection by Wyndham does not have a pool.

Does Randolph House Hotel, Trademark Collection by Wyndham have a spa?

There are no spa services available at this hotel.

How close is Randolph House Hotel, Trademark Collection by Wyndham to downtown Liverpool?

Randolph House Hotel, Trademark Collection by Wyndham is 1.5 mi away from Liverpool.

Reviews

Randolph House Hotel, Trademark Collection by Wyndham Reviews

7.0

Good

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 276 out of 1053 reviews
Rating 8 - Good. 295 out of 1053 reviews
Rating 6 - Okay. 200 out of 1053 reviews
Rating 4 - Poor. 140 out of 1053 reviews
Rating 2 - Terrible. 142 out of 1053 reviews

Reviews

6/10 Okay

jihad

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking Safe area
Stayed 3 nights in Sep 2025

10/10 Excellent

katherine

Traveled with group
Liked: Staff & service
I stayed for one night, bed was comfortable, it was quite. I would stay again.
Stayed 1 night in Aug 2025

2/10 Terrible

Jonathan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel should be shut down while renovations are being done and/or it should be communicated to guests in advance how sub-par the condition of the hotel is. When we arrived in our room the ac unit pipe, which was temporarily being used b/c the permanent system was non-functional, was laying on the floor and blowing hot air throughout the room. This hotel does not even deserve one star. When I asked to be reimbursed the receptionist said that she could not do that (since I booked through Travelocity). This hotel ranks as one of if not the worst hotel experience I’ve had in the United States.
Stayed 1 night in Aug 2025

10/10 Excellent

Ricky

Stayed 1 night in Aug 2025

10/10 Excellent

Ricky

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always accommodating
Stayed 1 night in Aug 2025

8/10 Good

SARA, Arlington

Stayed 1 night in Jul 2025

2/10 Terrible

Anne Marie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our five-night stay at this facility was a TOTAL disappointment. Shower did not drain, rooms only had portable air conditioners, none of fitness equipment worked, had to have keys reprogrammed every day, room was never cleaned, pool empty and roped off, one ice machine and employee had to access it, wanted extra towels but person at front desk was only employee on duty so we got none until someone else came in....and the list goes on. Worst hotel experience ever! Big negative on our vacation and sorry we wasted the money.
Stayed 5 nights in Jun 2025

2/10 Terrible

Alexander

Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Stayed 1 night in Jun 2025

4/10 Poor

Shanell

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property just opened the rooms have not been cleaned for months and the rooms have portable ac in rooms and the hallways there is no ac we food a old pill in bed and also there were dead bugs on the bed.
Stayed 5 nights in Jun 2025

2/10 Terrible

Chris

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no room at all

Well the room was booked! And we got there there wasn’t a room at all! Apparently the hotel never updated its inventory online. To be told you and your friends don’t have a room at 1am and then DRIVE 6 hours back home is just awful
Stayed 1 night in Jun 2025

2/10 Terrible

Vivian

Traveled with family
Liked: Staff & service
Disliked: Amenities
Around 11:30 pm while we were sleeping, two men walked into our room. They had been given a key to our occupied room. It was awful.
Stayed 2 nights in Jun 2025

6/10 Okay

Ranna

Traveled with family
Liked: Staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
No AC in the room I booked in advance. Had to get a completely different room to hav
Stayed 1 night in Jun 2025

2/10 Terrible

Dakota

Stayed 1 night in Jun 2025

6/10 Okay

Deborah

Traveled with family
Liked: Staff & service
The original ac in the room was replaced by a portable floor unit. The room did have a fridge. The bathroom didn’t have a fan. Tv didn’t work. There was no one on hand to get it working. Room was clean. Beds comfy.
Stayed 1 night in Jun 2025

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities
No air-conditioning, otherwise good.
Stayed 2 nights in May 2025

2/10 Terrible

Adeline

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Reviews are deceiving. You get what you pay for, I switched a reservation to this hotel for price and convenience of location of where I needed to be. Once I checked & got off the elevator for my room. I immediately smelled cigarette smoke in the hallway. The ceilings are low in the hallways fyi tall ppl over 6ft may have to duck in areas The room was clean but outdated. The hallways not updated. No bugs. Newer mattresses. old heating AC unit in the room that remains, but not working. there was a portable AC with a hose to the window. Tho It did keep the room very cold and comfortable not aesthetic looking. I didn’t mind much because we basically only sleeping there .bathroom VERY small . door swings less than an inch from the toilet. Very little counter space small sink. All functional, but not spacious After my 12-year-old son‘s shower, he told me that the water wasNT going down the drain. Front desk took my room number down and was told a few people on the floor have been complaining of the same thing, but never heard from them again. I overheard the staff talking and that the hotel was shut down for two years.We dealt with water not going down in the bath for hours. After that, we made sure to take quick showers for the rest of our stay .Free breakfast is grab and go snacks.large dining room, but no hot food. pool is empty NO WATER IN IT! It says that the hotel is under renovation, but everything is outdated.didn’t see any construction or updating. Better than a motel
Stayed 2 nights in Jun 2025

8/10 Good

Danielle

Traveled with family
Liked: Staff & service, room comfort
Overall it was a decent stay. I will say that I was disappointed that there was no pool and they need to pay a little closer attention to the cleanliness of the bed linen and towels
Stayed 2 nights in Jun 2025

8/10 Good

Debra

Liked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Milada

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 1 night with my family-it was ok.
Stayed 1 night in Jun 2025

6/10 Okay

Brandon

Traveled with partner
The room was average overall. Noise from neighboring rooms was noticeable, and the in-room HVAC wasn’t working, so they had a loud portable AC unit instead. There were a couple of hairs in the bathtub, and the furniture looked worn and outdated. That said, the room appeared mostly clean otherwise.
Stayed 1 night in Jun 2025

10/10 Excellent

Xueqing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk is very friendly, and the check is very quick. The bed is very clean and comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Rhonda

Stayed 1 night in Jun 2025