2/10 Terrible
Neechal
Mar 30, 2025
"Unprofessional and Inconsistent Policy Enforcement – A Disappointing Experience"
I am extremely disappointed with how this hostel enforces its policies, especially regarding alcohol. During my three-week stay, I saw multiple guests, including staff, drinking openly in the common areas with no intervention. This created confusion about the actual rules.
However, when I had six cans of beer delivered, the receptionist suddenly informed me they would be confiscated due to an alleged alcohol ban. He told me I could pick them up later, but only if I consumed them outside. This rule was applied selectively and unfairly.
When I questioned the decision, I was given unprofessional responses. The receptionist claimed not to have seen others drinking, even though he had been present when I observed it. Another staff member gave the same vague response, further highlighting the inconsistency in enforcing the rules.
This experience showed a lack of professionalism, transparency, and fairness. If rules are to be enforced, they should be applied consistently to all guests. I respect the hostel’s policies, but the way this situation was handled left me frustrated and disappointed. I hope the management improves communication and consistency in the future.
Neechal
Stayed 1 night in Mar 2025