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Surestay Plus Hotel by Best Western Susanville

2.5 star property
Enjoy free breakfast at this Susanville hotel

Choose dates to view prices

Photo gallery for Surestay Plus Hotel by Best Western Susanville

Lobby
Minibar, desk, laptop workspace, iron/ironing board
Outdoor pool
Reception
Breakfast, lunch, dinner served; American cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk

Explore the area

View in a map
2785 Main Street, 2785, Susanville, CA, 96130-4741
  • Place, Lassen County Fairgrounds
    ‪5 min walk‬
  • Place, Diamond Mountain Casino
    ‪5 min drive‬
  • Place, Banner Lassen Medical Center
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Minibar, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room) | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(26 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Susanville

In Susanville .You'll be within half a mile (1 km) of Lassen County Fairgrounds and 2 miles (3 km) of Roop's Fort with a stay here. Lassen County Chamber of Commerce and Lassen Historical Museum are also within 2 miles (3 km).

What's nearby

  • Lassen County Fairgrounds - 5 min walk - 0.3 miles
  • Roop's Fort - 4 min drive - 1.6 miles
  • Lassen County Chamber of Commerce - 4 min drive - 1.6 miles
  • Diamond Mountain Casino - 5 min drive - 2.2 miles
  • Banner Lassen Medical Center - 6 min drive - 2.9 miles

Getting around

  • Reno Tahoe Intl. Airport (RNO) - 90 min drive

Restaurants

  • ‪Frosty Mill - ‬2 min drive
  • ‪Starbucks - ‬8 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Taco Bell - ‬10 min walk

About this property

Surestay Plus Hotel by Best Western Susanville

Enjoy free breakfast at this Susanville hotel
There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Surestay Plus Hotel by Best Western Susanville. Self parking is free.

This Susanville hotel is smoke free.

  • 82 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • No smoking on site
  • Dining venue
Surestay Plus Hotel by Best Western Susanville offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:30 AM
  • A restaurant

Things to do

  • Outdoor pool
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day, plus a deposit of USD 75.00 per stay
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Frequently asked questions

How close is Surestay Plus Hotel by Best Western Susanville to the airport?

Surestay Plus Hotel by Best Western Susanville is 86.4 mi (90-min drive) away from the Reno Tahoe Intl. Airport (RNO) airport, the closest popular airport to the property.

Does Surestay Plus Hotel by Best Western Susanville have an airport shuttle?

Airport shuttle services are not available at Surestay Plus Hotel by Best Western Susanville.

Does Surestay Plus Hotel by Best Western Susanville offer free breakfast?

Surestay Plus Hotel by Best Western Susanville offers free full breakfast every day from 6 AM to 9:30 AM.

Is there a casino at Surestay Plus Hotel by Best Western Susanville?

No, there is no casino at this hotel, but Diamond Mountain Casino (4-min drive) is nearby.

What time is check-in at Surestay Plus Hotel by Best Western Susanville?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

Is there free parking at Surestay Plus Hotel by Best Western Susanville?

This hotel offers free self parking.

Does Surestay Plus Hotel by Best Western Susanville have a pool?

Surestay Plus Hotel by Best Western Susanville features an outdoor pool.

Does Surestay Plus Hotel by Best Western Susanville have a restaurant?

Surestay Plus Hotel by Best Western Susanville is home to Lumberjacks, which features American cuisine.

Does Surestay Plus Hotel by Best Western Susanville have a spa?

There are no spa services available at this hotel.

How close is Surestay Plus Hotel by Best Western Susanville to downtown Susanville?

Surestay Plus Hotel by Best Western Susanville is 1.2 mi away from Susanville.

Reviews

Surestay Plus Hotel by Best Western Susanville Reviews

8.0

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 371 out of 941 reviews
Rating 8 - Good. 309 out of 941 reviews
Rating 6 - Okay. 149 out of 941 reviews
Rating 4 - Poor. 73 out of 941 reviews
Rating 2 - Terrible. 39 out of 941 reviews

Reviews

8/10 Good

James

Business traveler
Liked: Staff & service
The hotel staff was very nice. The room and bathroom need to be updated with newer furniture, pictures and enclosed glass shower.
Stayed 1 night in Sep 2025

6/10 Okay

Dorothy

It was ok but not up To Best Western standards
Stayed 1 night in Aug 2025

6/10 Okay

Jenna

Disliked: Staff & service
Staff was pleasant, room smelled like mold but went away while the window was open. The big problem is they charged us for the room even though we paid through Expedia. I was told they were fixing it but it hasn’t been fixed yet.
Stayed 1 night in Jul 2025

6/10 Okay

Sarah

Traveled with family and small children, Traveled with pets
Liked: Staff & service
The floors and walls/doors were noticeable dirty, and the toilet wasn’t cleaned with hair on it. The sheets were stained and leftover food from previous occupant was in the fridge. The air conditioner was also incredibly loud.
Stayed 1 night in Jul 2025

4/10 Poor

Nanette

Disliked: Cleanliness, property conditions & facilities

Lousy stay at surestay plus.

A dump. Chairs dirty, hair dryer broken, dirty outside, food was terrible. They serve a “special” menu for guests not the regular menu. One of the staff said don’t eat the meals with vouchers, pay and order off regular menu,much better
Stayed 1 night in Jul 2025

6/10 Okay

Alicia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
free breakfast voucher was the best part, otherwise kind of a dump but what do you expect for the price?
Stayed 1 night in Jul 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value hotel

Very helpful friendly staff. A good complimentary breakfast at Lumberjack diner next door, but beware of ording anything extra, an order of toast was $4. A lot for 2 small pieces of toast with a smear of butter.
Stayed 1 night in Jul 2025

8/10 Good

Henry N Alena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2025

8/10 Good

Jen

Business traveler, Traveled with partner
Liked: Staff & service
The entire town is run down . There was trash all over the parking lot and It looked like the maintenance guy forgot to put all those tools away because there was stuff all around the maintenance building. The room was pretty nice I have to say. The bed was very comfortable and it was quiet. We got a good nights rest.
Stayed 1 night in Jul 2025

6/10 Okay

Thorleif

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok to stay for a night.
Stayed 1 night in Jul 2025

8/10 Good

Loni

Stayed 2 nights in Jun 2025

6/10 Okay

Francis

Stayed 1 night in Jul 2025

6/10 Okay

Andrea

Traveled with family
Liked: Staff & service, room comfort

A place to rest your head

This Surestay was middle of the road at best. The staff was the highlight (they were all wonderful!). Susanville is a typical NorCal rural town. Everything you need is within a 5-minute drive. We just needed a place to rest between Nevada and Oregon. We chose this motel because it included breakfast and a pool (not one or the other). After 9 hours of driving in the heat we were looking forward to the pool (and to burn off two kids’ energy), but were very disappointed when we arrived. The pool was brown and full of debris and was in the midst of being drained. I guess the good news is they are working on it? At least that would be my hope. The room was fine. Clean. They are working on cosmetic updates: LVP flooring, new mattresses and linens, large TVs. Breakfast at Lumberjacks was nice. Better than continental fare. You order from a menu with three options starting at 7am.
Stayed 1 night in Jul 2025

4/10 Poor

Rachel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t understand the good reviews. Our hotel room was noisy, the a/c was incredibly loud and woke us up every time it switched on. The area is not good. The only bright spot was the breakfast- but because you’re from the hotel you get poor service at the restaurant. I won’t return.
Stayed 1 night in Jul 2025

4/10 Poor

Zoe

Stayed 1 night in Jun 2025

8/10 Good

Joanne

Stayed 3 nights in Jun 2025

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

DAVID, Woodland

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jun 2025

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Jun 2025

8/10 Good

Debra

Stayed 1 night in Jun 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Kathy

Liked: Staff & service
The hotel is very run-down. There was mold in the bathtub. The pool, right outside our door was stagnant and unuseable. The only good thing was the free breakfast at the restsurant next door.
Stayed 2 nights in Jun 2025

6/10 Okay

Kathleen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is rundown and poorly maintained. The bathroom was representative--tub drains slowly, tub floor is slippery, the shampoo and conditioner receptacles on the wall were empty. The property grounds are also dirty and noisy.
Stayed 1 night in Jun 2025

4/10 Poor

Scot

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This place needs some work. At the price we paid, we got ripped off. The grounds look like they need a pressure washer for at least a few days, then a deep scrub… Rooms look put together by a thrift shop manager.
Stayed 2 nights in Jun 2025