Book a hotel near St. John's Government House, Bannerman

"While the hotel is lovely and decorated modern my, their staffs ability to fill requests seem limited. I requested a specific room in the old building on the corner on top floor and requested if that was not available a room anywhere in the new building would be my second choice. Spoke to the hotel the day before arrival. Rep on the phone advised that rooms would be assigned 9am the morning of arrival. When we arrived I found that we were assigned the room next to my requested room as it was still occupied from the evening before and would not be available until the next day. . I asked if we could be assigned a room in the new building as per my request. He said there were no rooms available. Hard to believe there were no rooms available on the morning that they were assigned. There were many people Checking in when we were, and throughout the rest of the evening. Unless everyone had requested the same I’m sure there was one room. Meanwhile the customer service rep kindly offered to upgrade us at a charge if we wanted to move to the new building in a suite. 😡. We returned to the room next the the one we requested… the carrot just dangled in front of us. 🙄"

"On checkout the staff member refused to give me, or even show me, the account for the restaurant/bar items that I had charged to my room, simply informing me that there were 5 items and that as I had booked my room through Expedia the account and receipt would come from them. I am a long time, fairly frequent, independent, traveller and have never, ever, been refused an account on checking out of a hotel. I still have no idea what items I have been billed for, or the total cost. I only booked and paid Expedia for my room. I am extremely unhappy about this."

"We didn't have breakfast there but the parking was safe and very clean. "

"Cachet unique"

"Although it was stated there was a restaurant downstairs, there was no mention of the noise, the constant door slamming, the other hotel patrons that were excessively drunk and running around the hotel. Also had pieces of the ceiling plaster falling into the bathroom and zero response from staff when notified about it."

"Very well situated in downtown St. John's, walking distance to everything! Friendly staff, plenty of amenities, and an amazing restaurant The Bivver. Will definitely revisit!"