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The Steward, Santa Barbara, a Tribute Portfolio Hotel

4.0 star property
4-star hotel near University of California, Santa Barbara

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Photo gallery for The Steward, Santa Barbara, a Tribute Portfolio Hotel

Property amenity
Property amenity
Bar (on property)
Lobby
Children's play area - outdoor

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Hot Tub
  • Gym
  • Breakfast available

Explore the area

View in a map
5490 Hollister Ave, Santa Barbara, CA, 93111
  • Place, Goleta Valley Cottage Hospital
    ‪7 min walk‬
  • Place, Lookout County Park
    ‪20 min walk‬
  • Place, Santa Barbara Orchid Estate
    ‪5 min drive‬
  • Airport, Santa Barbara, CA (SBA-Santa Barbara Municipal)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Pool View

55-inch flat-screen TV with digital channels, Netflix

Suite, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(3 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

View from room

Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • 432 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

55-inch flat-screen TV with digital channels, Netflix

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Suite, 1 Bedroom

7.4 out of 10
Good
(3 reviews)
  • 432 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View

Outdoor pool, open 7:00 AM to 10:00 PM, free cabanas, pool umbrellas

Suite, 1 Bedroom, Pool View

8.0 out of 10
Very good
(3 reviews)
  • 432 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (Hearing Accessible)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Pool View (Hearing Accessible)

  • Sleeps 6
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom (Hearing Accessible)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Suite, 1 Bedroom (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (Mobility Accessible, Tub)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Pool View (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

One-Bedroom Suite With Pool View

  • Sleeps 6

1 Bedroom Garden Suite, 1 Bedroom Suite, 2 Queen, Sofa Bed

  • Sleeps 6

One-Bedroom King Suite with Pool View and Sofa Bed

  • Sleeps 4

One-Bedroom Garden King Suite With Sofa Bed

  • Sleeps 4

One-Bedroom Standard King Suite with Sofa Bed

  • Sleeps 4

Standard 1 Bedroom Suite with 2 Queen Bed and Sofa Bed

  • Sleeps 6

One-Bedroom Suite-Hearing Accessible

  • Sleeps 4

Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4

One-Bedroom Suite With Tub-Mobility Accessible

  • Sleeps 6

Standard Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4

Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 6

Standard Suite, 1 Bedroom (Hearing Accessible)

  • Sleeps 4

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About the neighborhood

Santa Barbara

In suburbs.Within 3 miles (5 km) of this Santa Barbara hotel, you'll find University of California, Santa Barbara and Upper State Street. Also within 9 miles (15 km) are Mission Santa Barbara and Santa Barbara County Courthouse.

What's nearby

  • Goleta Valley Cottage Hospital - 7 min walk - 0.4 miles
  • Lost Valley Trail - 10 min walk - 0.6 miles
  • More Mesa - 18 min walk - 1.0 mile
  • Lookout County Park - 20 min walk - 1.1 miles
  • Santa Barbara Orchid Estate - 5 min drive - 1.6 miles

Getting around

  • UC Santa Barbara Station - 4 min drive
  • Santa Barbara Municipal Airport (SBA) - 4 min drive

Restaurants

  • ‪Wendy's - ‬10 min walk
  • ‪Nikka Ramen - ‬3 min drive
  • ‪The Habit Burger Grill - ‬10 min walk
  • ‪CAYA Restaurant - ‬3 min drive
  • ‪Blenders in the Grass - ‬3 min drive

About this property

The Steward, Santa Barbara, a Tribute Portfolio Hotel

4-star hotel near University of California, Santa Barbara
As a guest of The Steward, Santa Barbara, a Tribute Portfolio Hotel, you'll find an outdoor pool, a hot tub, a 24-hour fitness center, and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The Steward, Santa Barbara, a Tribute Portfolio Hotel also features a terrace, a garden, and a picnic area. For a fee, parking is available.

This 4-star Santa Barbara hotel is smoke free.

  • 87 guestrooms or units
  • 2 levels
  • 4 buildings
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Steward, Santa Barbara, a Tribute Portfolio Hotel offers 87 accommodations, which are accessible via exterior corridors and feature bathrobes and hair dryers. Accommodations offer separate dining areas and include dining tables. 55-inch flat-screen televisions come with digital channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Dining table
  • Fenced pool
  • Living room
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 32 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 20 for adults and USD 7 to 20 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Winery release events
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lever door handles
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Dining table
  • Electric kettle
  • Mini-fridge
  • Separate dining area
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 50 (exact amount varies) at check-out
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 7 to 20 for adults, and USD 7 to 20 for children
  • Uncovered self parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Pacifica Suites
Pacifica Suites Hotel
Pacifica Suites Hotel Santa Barbara
Pacifica Suites Santa Barbara
Pacifica Suites
The Steward, Santa Barbara, a Tribute Portfolio Hotel Hotel

Frequently asked questions

How close is The Steward, Santa Barbara, a Tribute Portfolio Hotel to the airport?

The Steward, Santa Barbara, a Tribute Portfolio Hotel is 2.3 mi (4-min drive) away from the Santa Barbara Municipal Airport (SBA) airport, the closest popular airport to the property.

Does The Steward, Santa Barbara, a Tribute Portfolio Hotel have an airport shuttle?

Airport shuttle services are not available at The Steward, Santa Barbara, a Tribute Portfolio Hotel.

How close is The Steward, Santa Barbara, a Tribute Portfolio Hotel to the beach?

This hotel is 1.9 mi (2-min drive) from Goleta Beach and 2.1 mi (5-min drive) from More Mesa Beach. Don't forget your sunscreen!

Does The Steward, Santa Barbara, a Tribute Portfolio Hotel offer free breakfast?

Free breakfast isn’t offered at The Steward, Santa Barbara, a Tribute Portfolio Hotel, but local cuisine breakfast is offered for a fee of between USD 7 and 20 for adults, USD 7 and 20 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

No, there is no casino at this hotel.

What time is check-in at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

Free parking is not available at this hotel. Self parking is available for USD 32 per night.

Does The Steward, Santa Barbara, a Tribute Portfolio Hotel have a pool?

The Steward, Santa Barbara, a Tribute Portfolio Hotel features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does The Steward, Santa Barbara, a Tribute Portfolio Hotel have a restaurant?

The Steward, Santa Barbara, a Tribute Portfolio Hotel is home to Terra, which features Californian cuisine, pool views, and a poolside location.

Does The Steward, Santa Barbara, a Tribute Portfolio Hotel have a spa?

There are no spa services available at this hotel.

How close is The Steward, Santa Barbara, a Tribute Portfolio Hotel to downtown Santa Barbara?

The Steward, Santa Barbara, a Tribute Portfolio Hotel is 6.4 mi away from Santa Barbara.

The Steward, Santa Barbara, a Tribute Portfolio Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 108 out of 202 reviews
Rating 8 - Good. 42 out of 202 reviews
Rating 6 - Okay. 29 out of 202 reviews
Rating 4 - Poor. 15 out of 202 reviews
Rating 2 - Terrible. 8 out of 202 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Mary

Traveled with family
Our experience was not great at all at this hotel. We arrived at our room and the room was like an oven and so we turned on the AC. We called the front and they told us someone would stop by. We decided to step out for dinner and when we arrive, the room was still hot. We ended up calling to switch rooms. This was close to 7pm. The room we were given was also an oven, but our baby’s bedtime was soon so we ended up sleeping in a hot room. The hotel room did not cool down until around almost 2am. Needless to say we will not be staying at that hotel we ever again. Worst experience ever
Stayed 1 night in Aug 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Caitlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff!
Stayed 2 nights in Aug 2025

8/10 Good

Shannon

Stayed 1 night in Aug 2025

2/10 Terrible

Tracy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They checked me into a room where the A/C didn't work. I was able to get a new room with A/C - why not just give me the room with working A/C? So wrong. New room didn't have tv remote or coffee, they tout having pour over coffee but there wasn't any. Flooring of both rooms were cheap and lifting. Toilet had issues, I had to open tank to get it to work. No Elevator. Pool and Spa area are too small and crowded. I emailed Manager and still haven't recieved a call. They simply don't care. You'd have a better stay at a Best Western.
Stayed 1 night in Aug 2025

10/10 Excellent

Ilina

Liked: Cleanliness
Stayed 3 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, clean place. Staff very friendly and professional. Just depending on where your room is located, the surroundings outside can be loud. I would stay again with a room opening to the court yard / swimming pool area.
Stayed 4 nights in Jul 2025

6/10 Okay

Lusine, Northridge

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Dining too expensive. I indicated I wanted room service every night, it didnt happen until I had to additionally call to remind the front desk. I do like the hidden aspect of the hotel but it could have been better given the price tag.
Stayed 2 nights in Jul 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Marynell

Stayed 3 nights in Jul 2025

8/10 Good

Claudia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Central air conditioning system did not work. A portable AC was provided but required maintenance each day. Overall great place to stay at; very clean and spacious rooms, equipped gym, heated pool and great customer service.
Stayed 4 nights in Jul 2025

6/10 Okay

Maheshwari

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice quiet property and resort. The service was pretty bad. They always run out of towels at pool even though it was not crowded. They had sofa bed which was worst quality. They did not provide extra sheet, pillow or comforter. When asked, they dropped one item and forgot the rest. Even though we were family of four they put limited cups, coffee and other supplies including bathroom items. We would always run out and they won't pick the phone at desk. They had expensive parking and very expensive restaurants on site. Their discount is useless. Not many other options to eat closeby. They charged extra service charges at checkout which was not mentioned on Expedia while booking, however it was not significant amount. Overall experience was just okay. Was expecting a lot based on rating, pics and cost.
Stayed 3 nights in Jul 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities

Steward

Property was beautiful, but care was much needed. AC didn’t work, faucet scalded you every time, and the knob in the shower was broken. The most obvious issue was that the staff clearly did not care about their work. Every time the room was cleaned something wasn’t replaced, took 15-20 minutes for get a round of drinks even though the bar had more staff than guests, breakfast was always understaffed and the service reflected it, had to ask the front desk for things multiple times.
Stayed 4 nights in Jul 2025

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness

We used to love it here

We love this hotel, so it’s sad to leave negative feedback. This is the first time we’ve had a negative experience. The shower gel and conditioner bottles were empty, the first room we were given which we were told was a complimentary upgrade because we were celebrating a birthday did not have working AC. The room we were switched to, also didn’t have an AC that was fully functional either. When we turned it on it made a sound like a plane engine and it didn’t cool the room much, so we stuck to just the fan. The living room area tv also didn’t work. We didn’t want to keep calling the front desk, so we just let it go. Luckily our kiddos wanted to spend the majority of the day in the pool, so that was helpful.
Stayed 2 nights in Jul 2025

8/10 Good

Arturo

Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at the Steward- it’s nice to be a ways away from the hectic traffic in Santa Barbara! Rooms are very nice - a bit pricey, but nice! Staff at check in are always super friendly and professional.
Stayed 1 night in Jul 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean and lovely pool and patio areas. Lots of staff they are doing a great job taking care of everyone.
Stayed 3 nights in Jul 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

2/10 Terrible

Dina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

Jannifer

Stayed 1 night in Jun 2025

8/10 Good

Harry, Crawley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at The Steward, Santa Barbara, and overall, it was a lovely experience. The property is beautifully designed, with a relaxed, boutique vibe and lush landscaping that gives it a peaceful, retreat-like atmosphere. The rooms are spacious, tastefully decorated, and thoughtfully appointed with modern amenities. We especially loved the comfortable bed and stylish furnishings. The staff were friendly and welcoming, and the location is great - both a short drive to both the beach and downtown Santa Barbara while still feeling tucked away. However, we did encounter a significant issue with the air conditioning in our room. The unit was unbelievably loud — loud enough to make sleep nearly impossible. We were told this is a known issue with the newer systems, but unfortunately, there was no real solution offered aside from earplugs or a white noise machine. Since no alternate rooms were available, we had to turn the unit off and deal with the heat, which made for some uncomfortable nights. It’s disappointing that such a well-designed and otherwise high-end property would overlook something so critical to guest comfort. That said, we still enjoyed our stay and appreciate the overall experience. If they can resolve the A/C issue, this hotel would easily be a five-star rating.
Stayed 1 night in Jun 2025

4/10 Poor

Najib

Stayed 1 night in Jun 2025

2/10 Terrible

Francia

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had an absolutely horrible experience the night before my wedding. Instead of feeling excited and joyful, I was met with frustration and disappointment. My husband’s room had no AC, and all maintenance did was bring a candle. We were told no other rooms were available due to overbooking, so nothing was done to resolve the issue. My room was just as bad—blood stains on the sheets, a leaking bathroom sink, a toilet that wouldn’t flush, and a broken shower. On top of that, I was made to wait at check-in (5:30 PM!) because “VIPs and elite members” had late checkouts and took priority. I felt completely unappreciated and unwelcome. When I addressed all of this with the GM, Robert, he was dismissive, rude, made excuses, and never once apologized. No compensation was offered, and no effort was made to make things right. The customer service was terrible from start to finish. This was supposed to be one of the most special nights of my life. Instead, it was stressful and upsetting. I will never stay with Marriott Bonvoy again.
Stayed 1 night in Jun 2025