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"Room smelled like stale old smoke " More

By a verified traveler on Wed 11 Aug 2021

Hotel Description

Enjoy the indoor pool at this 3-star Sioux Falls hotel

In Sioux Falls

You'll be within half a mile (1 km) of Empire Mall and 2 miles (3 km) of The Outdoor Campus with a stay here. Sertoma Butterfly House and Avera Hospital are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 2 conference rooms, business center, and free airport shuttle. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking.

Free wired Internet, comfy beds

The 84 guestrooms feature comforts like pillowtop beds and down comforters, while refrigerators and microwaves offer the conveniences of home. Other amenities include free wired Internet, coffee/tea makers, and Smart TVs with cable channels. Change of towels is available on request.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$123* Per night/room Oct 21 - Oct 22

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

SpringHill Suites by Marriott Sioux Falls ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SpringHill Suites by Marriott Sioux Falls

Everyone (5) Couples (1) Family (5)
3 out of 5
Room smelled like stale old smoke

Posted by on Aug 11, 2021

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Comment from Hotel Management

Sep 6, 2021 by GM - Nick

Thank you for taking the time to share your experience with me. We're vigilant about making sure our hotel is a non-smoking hotel and that guests in our hotel do not smoke. We patrol the hallways and levy large cleaning fees for those who smoke in the rooms. When we notice that someone has been smoking we do a room deep clean and use ionization to mitigate the smell but even our best efforts can sometimes still be noticed. I hope if you let my front desk know, they were able to accommodate you with a room change or other measure to ensure a great stay.

4 out of 5
This is a hotel chain in which all the rooms in all the buildings that i have stayed in are pretty much the same. This is one reason to choose this hotel chain; you always know what to expect.

Posted by on May 24, 2021

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4 out of 5
Clean hotel with plenty of sleeping space! Adequate breakfast, and comfortable beds!

Posted by on Oct 2, 2019

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2 out of 5
Look over your receipt for this hotel very carefully! If you booked on travelocity and paid online, you could be charged twice.

Posted by on Aug 14, 2019

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3 out of 5
Was very noisy with motorcycle racing clearly heard through room windows.

Posted by on Jun 8, 2019

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5 out of 5
Excellent a111112222222222211111111111111222222222

Posted by on Apr 28, 2019

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5 out of 5

Posted by on Mar 10, 2019

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2 out of 5

Normally love Springhill Suites!

The desk attendant wasn't there the 3 times we called and first two times we went to get linens for the trundle bed. There was no one answering the phone or manning the desk. At 1140pm we finally got sheets to make the bed. The next morning-the breakfast: eggs and oatmeal were ice cold. They did not have waffle mix for the waffle maker. We go out of our way on trips to stay at Springhill Suites-this was the worst overall experience we have had.

Posted by , from Wi on Feb 6, 2017

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Comment from Hotel Management

Feb 27, 2017 by Diane

Dear Jessica, Thank you for sharing your feedback regarding your recent stay with us. We strive to provide each guest with a wonderful experience and that was not the case with your stay. I truly apologize for the lack of customer service and the issues with the breakfast. If you would please call me directly, i would be happy to discuss the issue with you further. Again, I am so sorry for the inconveniences you experienced but I can assure you this is an isolated incident and hope you stay with us again the next time you are in the area! Sincerely, Diane Hanisch General Manager 605-444-4200

4 out of 5

Nice Hotel Close to the Mall

Pros: Location
Cons: Very disappointed that there was no Hot tub in the pool area. Only a very small pool! Lighting in rooms and especially bathroom vanity was very dim.
Location: Close to the mall and shopping. Right off the interstate.
Very nice hotel! Clean and up to date. Unique contemporary layout of rooms and design. Didn't realize that the pool did not include a hot tub.

Posted by , from Aberdeen,SD on Jan 4, 2016

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5 out of 5
Hotel was great. Clean, family friendly, easy breakfast, and easy checkin and out.

Posted by on Aug 27, 2015

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About the SpringHill Suites by Marriott Sioux Falls

Location 4304 W Empire Pl, Sioux Falls, SD 57106

Property Features

SpringHill Suites by Marriott Sioux Falls offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. You'll find a business center on site. Event space at this hotel measures 1150 square feet (104 square meters). The business-friendly SpringHill Suites by Marriott Sioux Falls also features gift shops/newsstands, a picnic area, and coffee/tea in a common area. A roundtrip airport shuttle is free (available on request). Free self parking is available. This 3-star Sioux Falls hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 4 levels
  • 1150 sq ft of conference space
  • 104 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

SpringHill Suites by Marriott Sioux Falls offers 84 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 37-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries. This Sioux Falls hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Marriott Sioux Falls
  • Sioux Falls Marriott
  • SpringHill Suites Marriott Hotel Sioux Falls
  • SpringHill Suites Marriott Sioux Falls
  • SpringHill Suites Sioux Falls
  • SpringHill Suites Marriott Sioux Falls Hotel
  • Springhill Suites Sioux Falls Hotel Sioux Falls
  • SpringHill Suites riott Sioux
  • SpringHill Suites by Marriott Sioux Falls Hotel
  • SpringHill Suites by Marriott Sioux Falls Sioux Falls
  • SpringHill Suites by Marriott Sioux Falls Hotel Sioux Falls

You should know

  • SpringHill Suites by Marriott Sioux Falls offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.