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Sleep Inn Sevierville

2.5-star property
1020 Parkway, Sevierville, TN 1-855-201-7819
4.1 out of 5
Very good!
See all 14 travelocity Reviews

"Elevator is old. Rug inside elevator is extremely dirty. Gives a bad impression. Rooms are clean but bathroom is extremely dated. " More

By a verified traveler on Sun 08 Sep 2019

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Hotel Description

Golf hotel near WonderWorks

In shopping district

You'll find WonderWorks and Titanic Museum within 3 miles (5 km) of this hotel. Also, Hollywood Wax Museum is within 3 miles (5 km) and Island at Pigeon Forge is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's a seasonal outdoor pool on site, and a 24-hour front desk and a garden are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 70 guestrooms also offer free WiFi and premium bedding. Coffee/tea makers, free weekday newspapers, and free local calls are also available.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$65* Per night/room Dec 8 - Dec 9

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sleep Inn Sevierville ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sleep Inn Sevierville

Everyone (7) Couples (1) Family (2)
5 out of 5

Posted by on Aug 24, 2021

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5 out of 5

Posted by on Aug 7, 2021

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2 out of 5
Arrived and locks on door didn’t work took then 2and a half hours to fix. Beds are terrible they are to hard. We will not be staying at another sleep inn ever.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 20, 2019 by Dorota

Dear Guest; Please accept our sincere apologies for any inconvenience you experienced due to issue with the lock. As soon as you reported the problem with the lock we dispatched maintenance to your room. It was then discovered that the entire mechanism of the lock went out and new lock would be needed. At that time you were offered another room - which you turned down. Indeed it took us over 2 hours to fix the lock, but please know it was out of our hands. Again we apologize. Have a great day!

3 out of 5
Elevator is old. Rug inside elevator is extremely dirty. Gives a bad impression. Rooms are clean but bathroom is extremely dated.

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 9, 2019 by GM

Thank you for your review, we appreciate the feedback and will use it to improve.

5 out of 5
Easy checkin friendly people beds comfortable nice room

Posted by on Apr 12, 2019

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Comment from Hotel Management

Apr 14, 2019 by Darrin

Thank you

5 out of 5
The staff was great, the beds were comfortable and the rooms were clean! The breakfast wasn't bad either. My wife and I will stay here again!

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 8, 2019 by DW

Thank you for your review, we appreciate your feedback.

2 out of 5

not what reviews made it out to be

Pros: the bed was cozy after all the driving
Cons: the timeshare/vacation agenda, the breakfast, the bathrooms
Location: outlet mall is a huge positive
I read through reviews of all the hotels in the area and chose this one because the reviews were mostly positive, they said the breakfast bar was yummy, and the outlet mall is .9 miles away. Well, the breakfast bar was not yummy... it was microwave food and was far from yummy... the bathroom was a sliding door that didn't lock and a toilet with a shower stall,... the outlet mall was over a mile away... so needless to say I was disappointed. Not to mention their so called parking assistant/parking pass person works for a timeshare/vacation dealer and they hit you up before you even make it to your room trying to convince you to come to one of their meetings to sell you a "free vacation".

Posted by , from Flat Rock, Al on Aug 14, 2017

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Comment from Hotel Management

Aug 16, 2017 by GM

Dear Suzanna, Allow me to start by apologizing for anything less than an enjoyable stay, as our guest's experience is our priority. We have 24 hour front desk services for any of our guest needs and as you can see from other reviews this is not the norm at our hotel. Cleanliness is something that normally we are highly complimented on. Your business is extremely important to us and we sincerely hope that you give us another opportunity and consider returning again. Sincerely,

5 out of 5

Shopping Trip

Went with friend to do some shopping. Hotel was very convenient and close to Mall and restaurants. Room was nice and beds were very comfortable. Staff was great. Did not get up in time to eat breakfast because bed was so comfortable...ha. The room rates were very reasonable and I will definitely stay here again as well as recommend it to others.

Posted by , from W on Apr 4, 2017

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Comment from Hotel Management

Apr 24, 2017 by Dorota

Dear love to shop; Thank you for such a lovely review of our hotel. We are delighted you had a great stay and found our location convenient. Also, that you were pleased with the customer service provided to you and most of all the comfortable bed. Thanks again for your business and your feedback. We would love the opportunity to provide you and your friend accommodations again, next time you visit Pigeon Forge! Have a wonderful day!

3 out of 5

Nice out of the hustle and bustle of pigeon forge

Pros: Location cleanliness
Cons: Communication between booking agency and hotel.
Location: Shopping activities shows
Travelocity or sleep inn messed up our reservations. Booked to depart on Sunday. Sleep inn stated departure on Saturday. Wanted to move us to another room. We were charged full price for Saturday night. Very disappointed. Don't know who dropped the ball but am sure neither one will accept responsibility. More than likely will not use Travelocity or Sleep Inn in the future. Room extremely small.

Posted by , from sevierville, tn on Aug 1, 2016

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5 out of 5

Nice hotel

We liked that they served breakfast til 9:30. We like to sleep late so that was a plus for us. Pool was nice. Room looked as if it had been recently remodeled. Front desk staff were Americans, which we seem to not see much of these days.

Posted by , from Chattanooga, TN on Jun 13, 2016

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Comment from Hotel Management

Jun 15, 2016 by Jan

Dear Ann; Thank you for reviewing you recent stay with us. We strive to provide our guests with clean rooms and great service – this is just what we want to hear was your experience! We hope your travels will bring you back this way in the future. Have a wonderful day!

About the Sleep Inn Sevierville

Location 1020 Parkway, Sevierville, TN 37862

Renovations + Closures

The following facilities or services will be unavailable from September 29 2020 to July 29 2022 (dates subject to change):

  • Meeting facilities

The following facilities are closed seasonally each year. They will be closed from September 30 to May 20:

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A seasonal outdoor pool, tour/ticket assistance, and a garden are also featured at the business-friendly Sleep Inn Sevierville. Limited free parking is available on a first-come, first-served basis. This Sevierville hotel is smoke free.

  • 1 building
  • 70 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Business center (24 hours)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sleep Inn Sevierville offers 70 accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Golf driving range on site
  • Segway rental/tour nearby
  • Rock climbing nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 10.00 per pet, per day, plus a deposit of USD 0 per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 77 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 0 per night
  • Pet fee: USD 10.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sleep Inn Hotel Sevierville
  • Sleep Inn Sevierville
  • Sleep Hotel Sevierville
  • Sleep Inn Sevierville Hotel
  • Sevierville Sleep Inn
  • Sleep Inn Sevierville Hotel
  • Sleep Inn Sevierville Sevierville
  • Sleep Inn Sevierville Hotel Sevierville

You should know

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.