2/10 Terrible
Stephanie R.
7 jul. 2025
Le gustó: Limpieza
Family vacation
The cabin does look exactly like the pictures. It was very clean. The parking is incredibly difficult. And if you have an older car it is quite the incline to get to it. Now my complaint. When we arrived it was immediately obvious that the air conditioning on the main and top floor was not working. Downstairs runs on a separate unit and was never a problem. I called immediately and was told to go to dinner and maintenance would come. 4 hours later, we come back and maintenance was just showing up. Cabin was still roasting even though the sun was going down. He said he sprayed some cleaner and it should start cooling off. It didn’t. The next morning I called again and was told they would send someone. Left for the entire day, come back around 430 and guess what, nobody came and it is so hot we can’t stay there. They ended up bringing in a portable unit for the upstairs( main floor I guess didn’t matter) and he left. It ended up blowing the power for the top floor. So now we have no air conditioning on the main and top floors and no power on the top floor. After many phone calls and messages I finally got a call back and my family was moved at 9:00 at night on our second day. So two days of our vacation were shot. I will say the cabin we were moved to was incredible and definitely an upgrade, but it took two days of our trip, about 20 phone calls and multiple messages. I would never rent this cabin again.
Stephanie R.
Se hospedó 3 noches en junio de 2025