2/10 Terrible
Genevieve
Traveled with family
Feb 2, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Booked The Terrace for one night of “lakeside elegance” before an early flight. The photos promised Southern grace. Reality delivered something else.
No porter in sight, so two old ladies wrestled luggage up the stairs. The front desk staff were irritated at us for interrupting their chit-chat. The extra "fees" tacked on by the hotel added $120 to the cost of the room.
Found out “Lakeside” means a view of a parking deck and dumpsters. The shower track featured mold and rust. Room service arrived cold in cardboard takeout boxes.
At midnight the fire alarm went off. I dressed my octogenarian mother and hauled her down five flights of stairs. Fire trucks arrived before hotel staff explained anything. Eventually someone from the kitchen said, “Pipe burst, no fire, you can go back up.”
At 5am we discovered there was no water. None. Not for coffee, toilets, or handwashing. The desk said they “didn’t want to wake us again” to tell us. We brushed our teeth at the airport.
Learned from the restoration crew that the water shutoff disabled the fire sprinklers, which triggered the alarm. Guests were sent back into a high-rise with no fire suppression, no sanitation, and no communication.
Misleading photos. Hidden fees. Mold, rust, cardboard cuisine, and zero emergency management.
My mother deserved better. So do you.
Genevieve
Stayed 1 night in Jan 2026
