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"check in staff was aweful during the day. not enough help " More

By a verified traveler on Mon 19 Apr 2021

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Hotel Description

3-star hotel near Lakeside Village

Heart of Lakeland

You'll be within 3 miles (5 km) of Lakeside Village and 6 miles (10 km) of Polk Museum of Art with a stay here. RP Funding Center is within 6 miles (10 km) and Publix Field at Joker Marchant Stadium is within 9 miles (15 km).

Business services

This hotel features free WiFi in public areas, a computer station, and wedding services. Traveling on business? Take advantage of the conference center and conference space on site.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 168 guestrooms also offer free WiFi and living rooms. Flat-screen TVs come with satellite channels, and other amenities include refrigerators and microwaves.

Royal Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$90* Per night/room Dec 6 - Dec 7

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Imperial Swan Hotel & Suites ratings based on 18 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Imperial Swan Hotel & Suites

Everyone (8) Couples (2) Family (5)
1 out of 5
no one at desk then they showed up 2 hours later charged us for a one hour early checking. no soap or anything ice marker not working trash in halls still there next day. ac in halls not working. room floors dirty looking. pool was growing and green. restaurant and bar both closed. will never go back there!!!!!!!!!

Posted by on Sep 28, 2021

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Comment from Hotel Management

Oct 3, 2021 by Front Desk

Thank you for the feedback. we will address your concerns.

3 out of 5
check in staff was aweful during the day. not enough help

Posted by on Apr 19, 2021

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Comment from Hotel Management

May 14, 2021 by Front Desk

Thank you for the feedback , we will address your concern.

2 out of 5
The hotel is massive, 7 floors. It is extremely dated. They don’t have ice machines at all, nor vending machines. The front desk has very limited hours. They don’t have cable or satellite tv as advertised. They gave us a Roku stick upon check in that we had to hook up to the early 2000s model tv and run through the back of the tv stand to plug up behind tv. The entertainment center is very heavy and had to be pulled out from the wall in order to hook up the Roku stick. All that and the remote didn’t even work so we just watched Hulu on our laptop. There is a long winding hall to lead to the suites, without air conditioned hallways. The carpets in the halls are filthy. The elevators were so dirty, obviously hadn’t been wiped down in weeks. The suite was worthless and we paid $155 for the night. The bed was very low to the ground and hard, probably a 20 year old mattress. 2 TVs but no programming. The shower head was nasty and no hot water at all. The hot tub in the suite did work but the water took over 20 minutes to get warm and never did get hot. Called the front desk and was told to let the water run for a while and that it doesn’t get very hot. They don’t offer any sort of breakfast, no fitness center, pool is closed, no sort of tv programming to watch, no ice or vending machines. No one at front desk until about 9am and no one after 10pm. We literally saw no employees at all. No security or anything and the place is huge. Anyone can come in and out of the hotel front door

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 19, 2021 by Front Desk

We are sorry to hear about your experience. We try our best to accommodate our guests.

1 out of 5
They had no television programming at all. No cable, no satellite. They offered us to rent a Roku from them. They have no ice machines on the property, no vending machines either. The floors were filthy and it smelled old and moldy. We didn’t stay. They said they were issuing a refund and 6 days later we still don’t have a refund. STAY AWAY!! The lady at the desk was so rude. The front desk now closes at 9. It has gone so far downhill. We have stayed there many many times over the past 8 years, never again.

Posted by on Apr 24, 2020

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Comment from Hotel Management

Apr 29, 2020 by Front Desk

Thank you for the feedback. You will have to speak with Travelocity to get the refund since the payment was done online through their website.

2 out of 5
No breakfast, older property, no ice machines, older furniture including beds, Staff was friendly , walkable to fast food.

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 13, 2020 by Front Desk

Thank you for the feedback. We will work hard to address your concern.

2 out of 5

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 5, 2020 by Front Desk

Thank you

1 out of 5
We had to wait 20 minutes for the receptionist/possibly manager to arrive. There was also a handyman there who complained I’d waiting for 2 hours and did not get paid. It was chaotic and horrible. I would have canceled except I wouldn’t get refunded.

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jul 8, 2019 by Swan

Thank you for the feedback. Could we know when you did stay at our hotel?

1 out of 5
Nothing I liked, room was dirty and tub. This stay was the worst ever!

Posted by on Mar 24, 2019

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3 out of 5
Our room was neat because of the big shower and jacuzzi tub. I liked that the bedroom had a dividing door and separate TV

Posted by on Mar 13, 2019

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2 out of 5
We arrive at 9:45 pm and we waited around 45 minutes to check in. All the people around us that were waiting, were unhappy about it. We never knew what the problem was. As soon as we enter the room, we felt that the smell of the room was like it has not been opened for like a year, although the sheets of the beds and the bathroom towels did not smell like the room. Also, we found a cockroach in the bathroom. This has been the worst hotel I have ever stayed in.

Posted by on Mar 11, 2019

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About the Imperial Swan Hotel & Suites

Location 4141 S Florida Ave, Lakeland, FL 33813

Property Features

Imperial Swan Hotel & Suites offers its guests complimentary use of a nearby fitness facility, an ATM, and a television in a common area. Event space at this hotel measures 7500 square feet (697 square meters) and includes a conference center. A computer station is on site and WiFi is free in public spaces. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 3-star Lakeland hotel.

  • 168 guestrooms or units
  • 7 levels
  • 7500 sq ft of conference space
  • 697 sq m of conference space
  • Conference center
  • Front desk (limited hours)
  • Wedding services available
  • Computer for guest use
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Lakeland Station (6.9 km / 4.3 mi)

Room Amenities

Imperial Swan Hotel & Suites offers 168 accommodations with coffee/tea makers and bathrobes. Accommodations offer separate living rooms. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hair dryers. This Lakeland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Living room
  • Deep soaking tub
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Rafting nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 10:00 AM - 10:00 PM. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 10:00 AM - 10:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per stay.
  • Cribs (infant beds) are available for USD 10.00 per stay.

Pet Policy

  • Pets: USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 11 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.99 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Self parking
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 10.00 per stay
  • Rollaway bed fee: USD 10.00 per stay
  • Facilities fee: USD 8.99 per accommodation, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Imperial Swan
  • Imperial Swan Hotel
  • Imperial Swan Hotel Lakeland
  • Imperial Swan Lakeland
  • Imperial Swan Lakeland Hotel Lakeland
  • Imperial Swan & Suites
  • Imperial Swan Hotel & Suites Hotel
  • Imperial Swan Hotel & Suites Lakeland
  • Imperial Swan Hotel & Suites Hotel Lakeland

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.